I recently contacted stoneglowcandles in search of a specific fragrance reed diffuser. Adelina contacted me very quickly with advice and she quickly sourced my product. Excellent ***** service
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beautiful ceramic Reed diffuser, nicely gift boxed. Products are worth the price. The liquid lasts really well and has a good aroma that disperse all around the room. Confusing information, once ite... Toon meer
Bedrijf heeft geantwoord
Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Toon meer
Bedrijf heeft geantwoord
Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contactgegevens
5 Lyon Road,, RM1 2BA, London, Verenigd Koninkrijk
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4,3
Uitstekend
595 reviews
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Fast delivery
Fast delivery, my oils smell amazing. There was a small leak with one of my oils which I emailed about regarding a replacement, with a prompt reply they agreed they’d send a replacement for free. Adelina was so helpful with this. Thanks!
6 oktober 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Annie, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.
Really good customer service
Adelina was incredible in expediting my order. Brilliant products from Stoneglow and worth the money. The customer service is really freindly and professional. Many thanks
29 september 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Gary, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.
Extremely disappointed
Extremely disappointed! I have purchased frangipani with neroli and been quite pleased. However on purchasing two refills I wish I hadn’t bothered. What a waste of money, Hardly any scent at all! Even in a very small entrance porch which is enclosed. They are not cheap and these two refills are just so weak. They may well have just been expensive water.
12 september 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Debbie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. Plese contact our Customer Service team at marketing@stoneglowcandles.co.uk to get this solved.
Well if you’ve not already experienced…
Well if you’ve not already experienced stoneglow products it’s time to try. The smells are amazing they last over 12 months for me, don’t put them in the window though. Packaging is first class. Made in the UK 😊
22 september 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Been buying Stoneglow Sandlewood and…
Been buying Stoneglow Sandlewood and Patchouli reed diffuser for several years bought a refill from Stoneglow and there’s hardly any perfume seems watered down. Waste of money won’t be buying again. Time for a change
19 september 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Pauline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. If you contact our customer service team at onlineshop@stoneglowcandles.co.uk a member of our team will be able to review your case.
Excellent products as always
Excellent products as always, but let down by the slow delivery of their courier. I wish Stoneglow would use Royal Mail - it is far more reliable.
29 augustus 2025
Antwoord van stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing scent
Have tried several reed diffusers in the past with disappointing results,I was recommended this company in a local gift shop.
I can definitely recommend them they look stylish and long lasting scent.
5 september 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Michael, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
The fragrance from all my purchases has…
The fragrance from all my purchases has been long lasting and all smell divine.
I usually purchase another very well known brand but your is definitely better
29 augustus 2025
Antwoord van stoneglowcandles.co.uk
Hello Elaine, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Damaged parcel
Unfortunately 2 items were smashed upon receipt. I have contacted the company and sent pictures. Awaiting a response. A swift response from customer services to say replacements are on their way
1 september 2025
Antwoord van stoneglowcandles.co.uk
Hello Helen, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Antwoord van stoneglowcandles.co.uk
Hello Stephanie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Really lovely candles.
Ordering to delivery was so straight forward. Received candles packaged well and a nice selection as usual .
Always order from Stoneglow as all the candles I’ve received burn well with a lovely fragrance .
29 augustus 2025
Antwoord van stoneglowcandles.co.uk
Hello Moira, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing products and always an amazing…
Amazing products and always an amazing service. Thank you 😊
29 augustus 2025
Antwoord van stoneglowcandles.co.uk
Hello Wendy, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Lovely bundle from the unwanted…
Lovely bundle from the unwanted collection
Everyone was fab
29 augustus 2025
Antwoord van stoneglowcandles.co.uk
Hello Jenifer, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Love the smell of Stoneglow Reed…
Love the smell of Stoneglow Reed diffusers, they last ages and the room smells amazing. I really like the Raspberry and Amber at the moment.
30 augustus 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Website was easy to navigate
Website was easy to navigate. Found the product I was looking for with ease. Beautifully packaged refill for diffuser.
30 juli 2025
Antwoord van stoneglowcandles.co.uk
Hi Holli, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Great Product and Service
31 juli 2025
Antwoord van stoneglowcandles.co.uk
Hi Noel, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Good experience…
Great products well wrapped and speedy delivery all round good experience
14 juli 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Michael, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Orris & Ylang…A truly heavenly fragrance
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I was surprised how quickly the fragrance filled my living room. This company's reed diffusers are far superior to others that I've used. I would highly recommend this company.
4 juli 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Antwoord van stoneglowcandles.co.uk
Hi Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
waitng for too long of my order…
waitng for too long of my order delivery. everytime i need to message rge support team then my order can be despatched.
5 juni 2025
Antwoord van stoneglowcandles.co.uk
Hello Wen, we appreciate you taking a moment to share your experience. We typically dispatch orders within 1-3 business days. Following dispatch, our standard delivery service usually takes an estimated 2-4 days for your order to arrive. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
________________________________________________________________________________________________
Dear Wen, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
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