stoneglowcandles.co.uk Reviews 

596
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Stoneglow’s products are amazing. I originally ordered from a local stockist, and came back to the main supplier to find some more products. There was a small issue with delivery, and when I reached o... Toon meer

Beoordeeld met 4 van de 5 sterren

Beautiful ceramic Reed diffuser, nicely gift boxed. Products are worth the price. The liquid lasts really well and has a good aroma that disperse all around the room. Confusing information, once ite... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kaarsenwinkel
  2. Cadeauwinkel

Geschreven door het bedrijf

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

596 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(596)

77 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

waitng for too long of my order…

waitng for too long of my order delivery. everytime i need to message rge support team then my order can be despatched.

5 juni 2025
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello Wen, we appreciate you taking a moment to share your experience. We typically dispatch orders within 1-3 business days. Following dispatch, our standard delivery service usually takes an estimated 2-4 days for your order to arrive. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

________________________________________________________________________________________________
Dear Wen, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Beoordeeld met 5 van de 5 sterren

Stop scrolling and look at this company

I had never heard about this company until I received a Sea Salt diffuser for my birthday. And WOW it is gorgeous. I have spent a fortune on diffusers paying up to £45 a time. I now realise I have been paying for a ‘name’. The day after I bought a 500ml refill for all my diffusers. no word of a lie this saved me £180!!!! As one review mentions, delivery took a while due to the company closing for a week. But everyone deserves a break don’t they?? The website for very clear orders would not be processed for a week!! Once they returned my order was received within 5 days. So I feel this review was slightly unfair. I am so happy I found this company. Would highly recommend and will use again. This one diffuser made turning 50 worth it. Just wish my birthday points could have been added to my rewards account.

5 juni 2025
Review zonder uitnodiging
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Antwoord van stoneglowcandles.co.uk

Hello Sarah, we're overjoyed to see your review! It's fantastic to learn that our products have made a positive difference for you. Thank you for sharing your experience with us!

Beoordeeld met 1 van de 5 sterren

Unable to comment on quality of produts received Ordered several Reed diffusers a week…

Ordered several Reed diffusers a week ago and paid for these at the same time. Fair enough, there was a message saying that they were closed until today. due to staff holidays. It does not seen to an efficient way to run a business having eveyone off at the sane time? If this is the case, then perhaps they should not take orders unless they cannot fulfill them? I have purchased Stoneglow products previously from department stores so I know they are good quality but have not previously ordered on line before so am not able to comments on the quality of something I have yet to receive

2 juni 2025
Review zonder uitnodiging
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Antwoord van stoneglowcandles.co.uk

Hello Ernest, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. Our team recently took a short break to recharge before we begin our busy Christmas season. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Beoordeeld met 5 van de 5 sterren

Divine fragrances!

Definitely 5* I really appreciated the fantastic customer service. Delivery was fast.
They have a wide range of excellent value, 1st class luxurious products, the smells are divine.
Trust me you will not be disappointed

27 mei 2025
Review zonder uitnodiging
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Antwoord van stoneglowcandles.co.uk

Hello Val, we really appreciate you taking a moment to share your thoughts and we are glad you enjoy our lovely products. Your feedback is highly valuable to us.

Beoordeeld met 5 van de 5 sterren

Everything arrived packaged securely…

Everything arrived packaged securely and the quality is very good. Thank you

23 mei 2025
Review zonder uitnodiging
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Antwoord van stoneglowcandles.co.uk

Hi Wilma, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Beoordeeld met 1 van de 5 sterren

Ordered the peony and gardenia diffuser…

Ordered the peony and gardenia diffuser after smelling it in a show home. The diffuser arrived unsealed no plastic wrap around the box itself and the mouth of the diffuser itself was unsealed. It doesn't smell nice at all. It's definitely not the same as the diffuser I smelled in the show home. Not sure why it was unsealed either and it felt as if I had been sent a diffuser that had been already opened and returned. I will not be ordering again.

22 mei 2025
Review zonder uitnodiging
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Antwoord van stoneglowcandles.co.uk

Hello Tindo, we appreciate you taking a moment to share your experience. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Beoordeeld met 5 van de 5 sterren

Wonderful customer service, Wonderful scents

I'm a returning customer, love the Keepsake candles and diffusers. Ordered a candle and then wanted to add to my order, which would allow free shipping. Contacted Stoneglow and Adelina at customer service obliged. Added the item, confirmed free shipping, refunded my original shipping costs. So impressed with the service I received and absolutely love the scents. Thank you Adelina

19 mei 2025
Review zonder uitnodiging
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Antwoord van stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Beoordeeld met 5 van de 5 sterren

I was delighted to receive lovely…

I was delighted to receive lovely products at a reduced price in the sale/seconds clearance

28 april 2025
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Antwoord van stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Beoordeeld met 5 van de 5 sterren

Love love love these candles the…

Love love love these candles the fragrances are amazing. First time purchaser and will definitely be buying more

28 april 2025
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hi Lesley, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Beoordeeld met 5 van de 5 sterren

Totally transformed my opinion of Diffusers!

7 months ago I actually found a reed diffuser that I really liked, after literally years and years of 'yeuck'! It was Stoneglow Orris and Ylang Ylang and it has transformed my lounge from slightly old musty to utterly desireable in a 90year old house. Now, I've bought another, exactly the same for the guest room and bathroom and am happy.

10 november 2024
Review zonder uitnodiging
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Antwoord van stoneglowcandles.co.uk

Hello Jane, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!

Beoordeeld met 5 van de 5 sterren

Great offer on my favourite diffuser…

Great offer on my favourite diffuser refill. Prompt delivery. Well packaged.

28 april 2025
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello Amanda, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Beoordeeld met 2 van de 5 sterren

Would free samples help?

Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oakmoss) produce a discernible fragrance at all (well, sea salt oakmoss a very faint one), compared with sandalwood patchouli and fougere vetiver, both of which are brilliant. Free samples would help make a better choice, maybe?

28 april 2025
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello Jeffrey, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

Beoordeeld met 5 van de 5 sterren

Gorgeous aroma

Efficient delivery and product gorgeous smell and long lasting aroma. Robust packaging product safely delivered.

30 april 2025
Review zonder uitnodiging
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Beoordeeld met 1 van de 5 sterren

Poor and customer service

Refill is very poor and not fit for purpose when we connected Stoneglow for a replacement or refund they were not interested and made very lame excuses.

In effect we paid £24 for a bottle of water. Avoid this company at all cost they have very poor products and even worse customer service

23 april 2025
Review zonder uitnodiging
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hi David, we appreciate you taking a moment to share your experience and your feedback is important to us. We take the quality of our products very seriously, all our fragrances are developed here in the UK with fragrance optimization as paramount, also the diffuser refill you have ordered features one of the most intense fragrances available in our product line. As discussed, as the product is in use we are unable to provide a replacement or raise a refund for your order. We would always recommend moving the diffuser to a new spot in your home, away from walls, to improve air circulation around the reeds.

Beoordeeld met 5 van de 5 sterren

Amazing smelling diffuser

Amazing smelling diffuser! Delivery prompt and packaged extremely well!
Definitely recommend diffusers. Best I've ever had!

8 april 2025
Review zonder uitnodiging
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello Janice, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Beoordeeld met 5 van de 5 sterren

Great buy

A lovely subtle smelling room diffuser. Easy to order, quick delivery. Win win.

7 maart 2025
Review zonder uitnodiging
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Beoordeeld met 1 van de 5 sterren
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello Louise, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

Update: 10.04.2025 - This issue has been now resolved and the parcel has been successfully delivered.

Beoordeeld met 5 van de 5 sterren

I love the Stoneglow infusers and order…

I love the Stoneglow infusers and order some more on line. They look simple but elegant.

1 april 2025
Logo stoneglowcandles.co.uk

Antwoord van stoneglowcandles.co.uk

Hello Afghan, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

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