had an excellent experience from start to finish. The customer service was outstanding—everyone was friendly, professional, and genuinely eager to help. They answered all of my questions, kept me info... Toon meer
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Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... Toon meer
Bedrijf heeft geantwoord
This was my first experience with Stone Tile Depot and I will definitely be returning! I was able to order a full size tile to sample which arrived quickly. Matt followed up to make sure I'd rece... Toon meer
Bedrijf heeft geantwoord
Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Geschreven door het bedrijf
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Contactgegevens
Pleasant Valley Road 25383, 20152, Chantilly, Verenigde Staten
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,5
Uitstekend
825 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery was done professionally, no broken tiles …
Works great and the delivery was done professionally! I received my boxes by pallet and none of them were broken.
30 oktober 2025
Antwoord van Stone Tile Depot
Hello Guillaume,
Thank you for your support. We truly appreciate your business and looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
Antwoord van Stone Tile Depot
Hello Dominique',
Thank you for your purchase. We appreciated your buisness.
Best Regards,
JJ
Stone Tile Depot
Ordering product was straight forward…
Ordering product was straight forward and simple. Communication was good. I knew when the product was on its way and when it was delivered. It was packed very well. Only down side was that shipping took a while.
28 oktober 2025
Antwoord van Stone Tile Depot
Hello Gayle,
We are very sorry that you received your order late. Next time we ll be more vigilant.
Best Regards,
JJ
Stone Tile Depot
Wrong product shipped.
30 oktober 2025
Antwoord van Stone Tile Depot
Hell John,
We refunded both of the charges back to your CC.
Happy Holidays...
Best Regards,
JJ
Stone Tile Depot
Very helpful vendor
Shipped a small sample order very quickly, and since I was under schedule pressures they stepped in for me when FedEx stalled the shipping process for several days. The order arrived when it was needed after the inquiries.
28 oktober 2025
Antwoord van Stone Tile Depot
Hello Kendall,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depotss
Adriane was extremely knowledgeable and helpful
Adriane was extremEly knowledgeable and helpful
24 oktober 2025
Antwoord van Stone Tile Depot
Hell Steven,
Thak you for your comments and looking forwarf to working with you again.
Best Regards,
JJ
Stone Tile Depot
Antwoord van Stone Tile Depot
Hell Troy,
Thank you and we appreciated your business.
Best Regards,
JJ
Stone Tie Depot
Victor was great!
Victor was great to deal with. Great experience overall.
6 november 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Sean,
Thank your for your purchase. We appreciate the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
The team's patience with my quirky…
The team's patience with my quirky needs made all the difference!
13 november 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Adriana,
Thank you and we are always ready serve you.
Best Regards,
JJ
Stone Tile Depot
the wrong product was sent and i was in…
the wrong product was sent and i was in a time crunch so i was left with no choice but to buy elsewhere, the cost of shipping this was a little steep but its a heavy product that was sent. upon reaching out i was instantly refunded by John Mentese including the shipping cost and i want to thank him for making this experience 5 star!
14 november 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Barry,
We are very sorry for the wrong shipment. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tie Depot
Resolution for missing shipment
I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any questions I had, provided clear next steps, and followed through to ensure the issue was resolved promptly. His helpful and proactive approach made a frustrating situation much easier to deal with. Great customer service—thank you!
24 september 2025
Antwoord van Stone Tile Depot
Hello Elaine,
Thank you for your business and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great Packaging for Shipping
Great product. VERY WELL PACKAGED. I ordered a granite sample and it was extremely well packaged. Arrived quickly. I had ordered tiles from a different company a few years ago and they arrived broken - twice. I can’t see that happening with Stone Tile Depot because of how well they package their products for shipping.
2 november 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Happy Customer,
Thank you for your comments and looking forward to hearing from you again.
Best Regards,
JJ
Stone Tile Depot
Great Customer Service
Victor Uganda took person ownership of my issue and doggedly worked it until it was solved. Excellent customer service! Thanks Victor.
10 november 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Alan,
We appreicated your business. Thank you very much.
Best Regards,
JJ
Stone Tile Depot
Absolute Black Granite
Price, customer service, and shipping were all fantastic but the granite sample that I purchased had too many mineral specks for what I use it for.
I laser engrave granite memorials and the absolute black that I received is very nice but doesn't meet my requirements.
10 oktober 2025
Antwoord van Stone Tile Depot
Hello Steve,
I am sorry to hear that you weren`t happy with the sample you received. No worries, we are going to refund the charge back to your account.
Best Regards,
JJ
Stone Tile depot
Great selection of tile
Great selection of tile. I was able to match my existing tile.
Shipment was fast and well protected.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hell Shawn,
Thank you for your comments. Looking forward to working with you in the near future again.
Best Regards,
JJ
Stone Tile Depot
Victor was very helpful in providing us…
Victor was very helpful in providing us a quick quote and speedy shipping for our customers pool. would buy from this company again as long as marble arrives as advertised
6 november 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Mick,
Thank you for your business. We like to hear from you soon.
Best Regards,
JJ
Stone Tile Depot
Terrible Experience with Stone Tile Depot!
I would not recommend purchasing tile through Stone Tile Depot! I had a horrible experience working with them trying to return excess tile. The company is not customer-friendly and in many cases was unresponsive when I reached out for help.
If StoneTile would like to provide me with a specific number to reach out to for further discussion about my order, I would appreciate that.
22 juni 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Dear Customer,
I am sorry to hear your dissatisfied experience with us. If you give us little more information to understand the situation, perheps we can resolve the problem. Thank you.
Best Regards,
JJ
Stone Tile Depot
Ana rojas was great to work with and…
Ana rojas was great to work with and got my order to me quickly!
30 oktober 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Austin,
We appreciated your business and comments. Thank you. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was wonderful
Ana was wonderful, so helpful and so efficient. I also appreciated the delivery service being accomodating and giving a reasonable window (not expecting my client to be in all day!)
24 oktober 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Hello Laura,
We appreciated your comments. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Got everything done, even having issue with website
I had an issue with website, but it was solved via chat in minutes, with minimum actions.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Stone Tile Depot
Dear Customer,
We are pleased to hear that chatting with us cleared the confusion. Thank you.
Best Regards,
JJ
Stone Tile Depot
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