Really beautiful flooring. I ordered the Lusso Flooring Trento Distressed Natural Brushed & Lacquered Engineered Oak. Very pleased, service was great, the guy I dealt with was helpful (Aiden I think... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... Toon meer
Bedrijf heeft geantwoord
Stories flooring is brilliant, they are great on response and customer service but they should dump Amazon as shippers of their samples. They consistently fail to deliver. You get excited about select... Toon meer
Bedrijf heeft geantwoord
Ordered some samples, really easy process and they came quickly and as advised. Can’t fault the sample process and I will probably now order from them once we’ve made a decision.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Contactgegevens
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Verenigd Koninkrijk
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Stories Flooring
Hi,
Sample ordered 23/4, damaged in transit so returned to us and then a new sample resent 26/3 subsequently delivered. Pretty harsh 1 star review. Would love this to be revised as it did arrive having been resent following damage outside our control.
Asked Stories flooring to delay…
Asked Stories flooring to delay delivery, phoned well in advance and they said it was sorted. Phoned again when I got delivery confirmation and they said I was receiving that because they updated the address to come to them. Pallet delivery arrived outside my house. Shoddy service, wish I used a different company there's lots to choose from online with same products and prices. Unserious business just laugh down the phone. Save yourself the stress.
4 februari 2026
Antwoord van Stories Flooring
Apologies. Some dispatch emails were sent in error when we moved to a bigger warehouse but we did call and alert all our customers. I was not aware that an order had gone directly to a customer.
I will pick up with my service team regarding how this enquiry was handled as I would be very concerned if we had dealt with this in any other way than with care and professionalism.
Gareth
Antwoord van Stories Flooring
Hi Gary,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent service
Excellent service. Ordered floor samples quality and delivery Fantastic. Highly Recommended.
19 maart 2026
Antwoord van Stories Flooring
Hi Julian,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Really helpful chap on the phone
Really helpful chap on the phone, helped me with my order, which I then completed from an email he sent me….all excellent. However the delivery arrived a day early and I was in work without access to emails to double check the delivery date…I had to leave work early and race across town to accept the order. Very stressful and work docked my wages accordingly.
17 maart 2026
Antwoord van Stories Flooring
Hi Carolyn,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Brilliant service and happy with…
Brilliant service and happy with quality and delivery. Will add pics when floor is done ☺️
16 maart 2026
Antwoord van Stories Flooring
Hi Rachel,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I had to wait 3 days for my delivery…
I had to wait 3 days for my delivery which was dumped outside my flat, I have a severe physical condition and had to call someone to bring it in, I will never use thus company again, they are cheats
10 maart 2026
Antwoord van Stories Flooring
Hi Barbara,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Antwoord van Stories Flooring
Hi Paul,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Efficient service
We ordered 3 samples, they were delivered in 2days, free of charge. The process was straightforward and the samples were a good size so we could actually see the pattern. We are now ordering the flooring, excellent value and quality.
11 maart 2026
Antwoord van Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Antwoord van Stories Flooring
Hi Dorrian,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
quick easy to order service
quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extra blood, sweat and joy! 😊 david cross
13 januari 2026
Antwoord van Stories Flooring
Hi David,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I am so happy with my new flooring
I am so happy with my new flooring. Fantastic high quality product at a great price. Super helpful customer service with excellent communication. Delivered in perfect condition on my requested date. Would highly recommend.
10 februari 2026
Antwoord van Stories Flooring
Hi Phil,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great fast sample service!
5 maart 2026
Antwoord van Stories Flooring
Hi Jenny,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Ordered samples Thursday they were with…
Ordered samples Thursday they were with me Saturday! Great service!
5 maart 2026
Antwoord van Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Antwoord van Stories Flooring
Hi James,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Quick delivery
3 maart 2026
Antwoord van Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Cannot beat some free samples
Cannot beat some free samples, as many as you require with no pressure to buy. Competitive prices.
3 maart 2026
Antwoord van Stories Flooring
Hi William,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Delivery date changed twice after being assured.
I ordered my flooring and was told it would be two weeks until it would be delivered. I got a phone call the day before delivery to say that it wouldn't be delivered as it was stuck in the port and couldn't be taken off the boat due to weather and was assured that i would receive it early the following week. I called the next week to see when delivery would be and they said they would get it on thursday and i wouldn't receive it until the next monday. So nearly four weeks for delivery and feel as if i am being strung along, i have had to cancel my floor fitter twice now.
15 februari 2026
Antwoord van Stories Flooring
Hi Neil,
Please accept our apologies again. The goods were sold with a date given of the end of March and this has slipped due to delays in customs and weather unloading the ship. The goods are with us Thursday and we will try and get out for Friday but likely it will be Monday. We will refund the delivery charge as goodwill due to the last minute delays.
Gareth
K. S.Ordered the flooring we wanted
Ordered the flooring we wanted. Very easy payment method. Product arrived today. looks beautiful. Will use this company again.
30 januari 2026
Antwoord van Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Antwoord van Stories Flooring
Hi Kathleen,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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