Delivered two weeks later than expected. Quality decent, but other sites offer the exact same (Redefine Chinese made strap) cheaper. Unlikely to use them again. They also pose as a UK based site f... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered 3 straps. The ones with buckles are good, but I ordered one with a magnetic strap - it was so poorly secured that it would loosen during exercise, and after having it on for one day, it flew... Toon meer
Quite poor quality for the price. It took ages to arrive (I’m in the UK), and within a couple of months, the strap has Discoloured really badly and the clasp regularly comes apart leading to our new... Toon meer
Still waiting for my order 10 days on. Royal Mail tracking states it’s awaiting delivery. Standard email reply from Strapology stating it was on its way but not according to Royal Mail. Edit. My or... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bringing you the biggest variety of Apple watch straps, Strapology puts a focus on style and quality without breaking the bank. With a range of exclusive Apple watch straps that each have their own distinct look and feel, there is a strap here offered by Strapology that any Apple watch owners can discover - including elegant, casual, and urban chic style.
Contactgegevens
28 Kenton Road, Flat 2 - Mala Court, HA1 2BW, Harrow, Verenigd Koninkrijk
- contact@strapology.co.uk
- strapology.co.uk
3,1
Gemiddeld
513 reviews
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Strapology
You wait over the stated delivery time customer service is not informative on when you will get your order. Plus customer service are rude and insulting. As for the straps they are below par on quality.
19 maart 2025
Antwoord van Strapology
Hi Paul,
We’re disappointed to see yet another inaccurate and misleading review, particularly after we have gone above and beyond to resolve your concerns.
To clarify:
You were offered a return and a full refund, which you have still not followed through with.
Your previous claim that we “ignored” your return request was demonstrably false, as we responded promptly and agreed to process a return as soon as the items were sent back.
Regarding delivery, your order was shipped within the promised timeframe, and any minor delays were communicated. At no point were our responses rude or insulting—every message was professional and accommodating.
At this stage, your continued posting of multiple negative reviews—despite a clear path to resolution being offered—appears less about resolving a genuine issue and more about launching a personal vendetta.
We stand by the quality of our products and the integrity of our customer service. If you're still interested in resolving this matter, the return option remains open. Otherwise, we ask that you represent the situation honestly, as we have done throughout.
Kind regards,
The Strapology Team
Fantastic customer service and great…
Fantastic customer service and great quality straps! When customs caused further delays, they replaced my order and issued a full refund—above and beyond expectations! Highly recommend both the product and the company!
30 maart 2025
Review zonder uitnodiging
Antwoord van Strapology
Thank you so much for your wonderful review! We’re delighted to hear that you had a positive experience with our customer service and are pleased with the quality of the straps. We always strive to go above and beyond for our customers, and we’re glad we could resolve the issue when customs caused further delays.
Your recommendation means the world to us, and we truly appreciate your kind words. If you need anything in the future, please don’t hesitate to reach out!
Best regards,
The Strapology Team
Stylish, comfortable and light
My original order was inexorably delayed owing to courier changeover issues by the company. The company was very prompt in replying to me upon querying the delay in the order. Laura from Strapology kept me regularly updated on the progress of the order. They also offered a free strap in the interim as a goodwill gesture. Ultimately, when the order was held up in customs, they issued me a new strap altogether while issuing me a full refund. Top-notch customer service! The red/black strap was well-made and very comfortable to wear. Being very adjustable, it would fit almost all wrists if you select the right size. It looks very stylish and light to wear. A very good product for the price.
7 februari 2025
Antwoord van Strapology
Dear Neel,
Thank you for taking the time to leave such a detailed and positive review. We’re truly sorry for the delays you experienced with the courier and customs, but we’re so pleased to hear that our team, especially Laura, was able to assist you throughout the process. We always strive to keep our customers informed and satisfied, and we’re glad that the actions we took helped resolve the situation.
We’re also thrilled to hear that you're happy with the red/black strap, and that it’s comfortable, stylish, and well-made. Your feedback means a lot to us, and we truly appreciate your kind words.
If you ever need assistance in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Strapology Team
Second time around
After a bad start when first ordered lost in transit, I received a refund,
Also as a thank you received my watch straps FOC
They seem of good quality
Thanks
26 maart 2025
Review zonder uitnodiging
Antwoord van Strapology
Thank you for taking the time to update your experience. We're sorry again for the initial issue with the lost parcel, but we're pleased we could resolve it quickly and that you're happy with the straps you received. We truly appreciate your understanding and are glad to hear you're satisfied with the quality.
If there's anything else we can assist you with in the future, we're always here to help!
Kind Regards,
Strapology Team
Good follow up when shipment was delayed
I received an email that my purchase would be delayed for a couple days because of some shipping changes. When I didn’t receive my purchase after the notification I sent an email and received an immediate response and I receive my purchase 2-3 days later.
8 februari 2025
Antwoord van Strapology
Hello Diana,
Thank you for taking the time to share your feedback. We truly appreciate your understanding during the delay and are glad to hear that our follow-up communication was helpful. We strive to keep our customers informed and are pleased that your purchase arrived shortly after the updated notification.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Strapology Team
Patience!
Sadly my strap took 6 1/2 weeks to arrive so be prepared to be patient and keep chasing! However, customer service were excellent and after 5 1/2 weeks I got a full refund.
12 maart 2025
Review zonder uitnodiging
Antwoord van Strapology
Dear Louise,
We truly appreciate your patience and understanding throughout this delay. Unfortunately, your order was affected by an unexpected customs hold, which was a one-time event and beyond our control. We completely understand how frustrating this must have been, and we’re glad our customer service team was able to assist you with a full refund.
At Strapology, we take great pride in our service and product quality, with over 35,000 happy customers across the UK. While this situation was an exception, we are continuously working to improve our processes to ensure a smoother experience for our customers in the future.
Thank you for your feedback, and we hope to serve you again under better circumstances.
Best regards,
The Strapology Team
ordered
ordered, January, contacted about change of delivery company to make improvements. middle March, despite numerous contacts about it, still not arrived. shocking service.
7 februari 2025
Antwoord van Strapology
Dear Mark,
We deeply regret the delays and frustration you’ve experienced. Our goal is always to provide a smooth and reliable service, and we sincerely apologize that this was not the case for your order.
While we initially offered an extra strap as a goodwill gesture for the delay, things unfortunately escalated beyond our control. However, we have since refunded you in full, successfully delivered your order along with a free gift, and also provided you with an additional discount code via email as an apology.
We truly appreciate your patience and understanding. Please know that we take this feedback seriously and are continuously working to improve our service. If there’s anything more we can do for you, don’t hesitate to reach out.
Best regards,
The Strapology Team
Incomplete order
My order according to there email had been dispatched, I then “reached out” and was told it would be delivered now still waiting a month later. My money has been taken and no product but they want a review, very bad process. Be careful.
I have now received my watch strap this week 21st March so it was along process but pleased with it now I have it.
8 februari 2025
Antwoord van Strapology
Dear Trevor,
We completely understand your frustration and sincerely apologize for the delay. Unfortunately, your parcel was held at customs, which was beyond our control. However, we have done our best to keep you informed, responding to both of your emails within 12 hours.
As communicated via email, we have already processed a full refund, and your parcel is now out for delivery, expected to arrive within the next 24 hours. Additionally, we provided you with a 15% discount code as a gesture of goodwill.
Regarding our review requests, we ask all our customers—regardless of their experience—for feedback, as it helps us improve our service. We truly appreciate your patience and hope we can turn this experience around for you.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Strapology Team
Antwoord van Strapology
Dear Adam,
We sincerely apologize for the delay in your order. Unfortunately, your parcel was held at customs for much longer than expected, which was beyond our control. However, as communicated via email, we have since refunded you in full and successfully delivered the product.
We have also sent two notification emails regarding this matter but have not yet received a response. Please reply to one of our emails at your earliest convenience so we can assist you further.
At Strapology, we take pride in offering high-quality Apple Watch accessories, ensuring both durability and style. We are committed to customer satisfaction and would love the opportunity to make things right for you.
Looking forward to hearing from you soon.
Best regards,
The Strapology Team
Very uncomfortable strap luck off …
Very uncomfortable strap luck off adjustment hole,
7 februari 2025
Antwoord van Strapology
Dear Ela,
We’re sorry to hear that you’re not satisfied with your strap. As communicated via email, our team has already reached out to assist you, and we’re currently awaiting your response so we can better understand the issue and resolve it for you.
Please remember that you are welcome to return the strap if it doesn’t meet your expectations. Additionally, all Strapology items come with a 12-month warranty, so we’re more than happy to help find a solution for you.
We look forward to hearing from you soon and getting this sorted.
Best regards,
The Strapology Team
Joke of a company take your money and…
Joke of a company take your money and you don’t get your product waited nearly 2 months and yet to receive fob you off with endless excuses stay clear
7 februari 2025
Horrendous company.
Horrendous company.
Ordered a few watch straps and got some ridiculous story about a change in delivery firm meaning orders were delayed. After six weeks, still no delivery, and only now just got a refund.
The delivery update via Evri also advised these were coming from Ali Pay, so they’re selling cheap straps at a huge markup.
Keep away, you’ve been warned.
7 februari 2025
Antwoord van Strapology
Dear Jordan,
As communicated via email, we sincerely regret the delay you experienced. Your order was unfortunately held at customs, which was beyond our control. However, we have since refunded you in full, successfully delivered your order, and even provided an extra strap as a goodwill gesture + 15% Discount code for a future order.
We take pride in our products and service, with over 35,000 happy customers across the UK. We source high-quality straps and accessories to offer stylish and durable options for Apple Watch users. We appreciate all feedback and remain committed to ensuring a positive experience for our customers.
If you have any further concerns, please feel free to reach out.
Best regards,
The Strapology Team
I've been scammed - no refund given
I returned the straps as the colours were not as shown, and they were generally poor quality.
After I followed their returns procedure, they didn't refund the purchase, and they ignored all follow up emails.
Do not buy from Strapology.
3 februari 2025
Review zonder uitnodiging
I wouldn’t even touch this company they…
I wouldn’t even touch this company they buy they’re products off aliexpress and sell on for a massive profit and to add insult they haven’t even turned up
STAY WELL CLEAR
22 februari 2025
Review zonder uitnodiging
Poor products
Poor products. The Milanese band tore up the edges of my shirts and jumpers.
They received the return, but then sent no refund. When chased they just claimed that the refund was being processed and then stopped responding.
16 februari 2025
Review zonder uitnodiging
Outstanding customer service
Outstanding customer service. Really impressed by speed and efficiency. 10/10
7 januari 2025
Great product
Great product! Only reason this is not a 5 star review is because delivery was a little slow
5 januari 2025
Delivered two weeks later than…
Delivered two weeks later than expected.
Quality decent, but other sites offer the exact same (Redefine Chinese made strap) cheaper.
Unlikely to use them again.
They also pose as a UK based site for confidence and delivery period - they are NOT.
Package dispatched from Far East and takes WAY LONGER than advertised
11 december 2024
Good quality strap
Quick postage, perfect service.
Apple watch bracelet diamante strap is very nice for the price.
6 december 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.