Strapology Reviews 513

Excellent customer service! My strap had not arrived so I reached out and another was sent and received straight away 😁 Quality product and fits perfectly!

Had problems at first with the refund but was sorted out

Ordered a strap for a present but arrived to late so returned the strap unopened in original packaging I pay by PayPal but today received an email to say I have a store credit of £40.45 instead of the moneys being returned to my account they stated 30 days returns I purchased 31/12/23 they received it on 27/1/24 don’t really want a store credit just the money repaid into PayPal as it states in the discription strapology have reach out to me to give a full cash refund was just in happy with not been give a choice

Bought one of these for my father as a birthday gift and he loved it. Definitely good quality and the price was just right. Thanks

Would buy again! The seller was honest with the delivery times and the product is great, definitely can recommend. Thanks again!

These are definitely good straps! Very durable and for such price, didn't need to think twice. Thank you!

I ordered a 45 Apple strap and the colour and quality are perfect. I got the size wrong, and the service I received during the exchange was very good. I’m delighted, thank you.

I really tried to find something to pick on but couldn't find anything so I guess they are fine. My orders was here before due date and I am satisfied.

Got one of these straps for myself and one for as a gift and we both liked them very much. Thanks for the quick delivery and reasonable prices. Cheers!

#28817

Watch strap broke within two weeks, and clasp stopped closing within days. One of the pins on the strap came out completely (pictures and a video of clasp issues available). Consequently my watch fell off my wrist at work, and damaged the screen.

Unfortunately, according to T&Cs of Strapology, they will not refund after 24 hours, and advised it is not a fault as it can be mended.
‘Laura’ from Strapology, who I understand to be the Customer Service Manager, had this to say:

“What I can observe from [the image sent], is that the product doesn't have a manufacturing defect and it can be fixed. The pin can be inserted back into its place….. According to our Terms and Conditions, on which you agreed when placing the order, a refund can be issued only if a fault is notified in the first 24 hours upon delivery.”

I can assure you, replacing the pin did not work, and the clasp stopped closing properly within days, even before the pin fell out. We mended the pin before contacting the company, and it fell out again within hours.

Spoke to CAB who advised- “Your rights fall under the Consumer Rights Act 2015, you can make an argument the item is not satisfactory quality; the item needs to be free from faults and last a reasonable time.” So despite Strapology hiding behind Ts&Cs, they are happy to go against the rights of a consumer.

As Strapology were not willing to accept blame, I tried to proceed via an Ombudsman (ADR). Unsurprisingly, Strapology are not a member.

I have now gone via my bank for a chargeback, as it’s the only way I can get my money back. I don’t want a replacement from a company who operate in this way. I have since bought a new strap from a reputable company and have had no issues. Recommend going elsewhere to all.

They are great! Always on time and havent had any issues ever! Prices are lower than elsewhere and I have checked many sites. Thanks again!!

The best!….

I’ll be honest… I completely wrote this strap off and was angry with myself for being fooled by this website.
I ordered it on 28th December and received notification of 48 hour tracked dispatch the next day.
The tracking never updated and just showed that Royal Mail were awaiting the item for weeks. Emailed them twice with no response.
Today (09.01.24) to my surprise it has been delivered and it was well worth the wait.
Since receiving this - I have discovered that this has come from China - so the tracking will only get picked up once received in the UK - hence the long delay and never updating.
It was delivered by Royal Mail.

The only difference with this strap compared to the original is that you can’t adjust and move the link like you can with the original one. If you want a cheaper alternative and are prepared to wait then do go for it.
I’m shook at the quality and the fact I wasn’t ripped off after all.

Lovely affordable straps and fast delivery ! I would definitely recommend.

Prices way cheaper than on Amazon and the products are quite similar, the only difference that Strapology has a way better quality! Thank you!

Watch strap ordered before Christmas as a present, within delivery time guarantee to arrive before Christmas as stated on their website, but it’s now 5th January and the watch strap has still not been delivered. I complained to Strapology who responded to advise me that would look into it, then I had an email confirmation of dispatch after I initiated communication, again after the Christmas period and a week later there is still no sign of the strap. I’ve requested a refund now. Poor service and bad communication. I’ve had no reassurance at all from the company and my partner has still not received his Christmas present!

Update- strap was eventually received, directly from China, and I was offered a second strap as a good will gesture, which came quickly. Straps are good quality. Just order ahead of time in case there are delivery delays!

The shipping times have definitely improved, we ordered first time on 2022 and they took a week to deliver but got it done with 4 days now. Thanks!

Great for all those who are looking gifts on a short notice as they ship relatively quickly.. didn't take no more than a few days for us to receive our order. Thanks a lot!!

Thanks for the on-time delivery and good quality product. I will definitely be shopping with you again. Cheers!