The first Viva 20 wine cooler I received was damaged in transit and I reported this to customer services. They supplied a replacement which is superb. It is quiet, chills very quickly and actually ex... Toon meer
Bedrijf heeft geantwoord
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Ordered 4 mini silent fridges for our Guesthouse. The order was shipped and delivered quickly. The fridges themselves are nice, however they are fan cooled fridges, so the word silent is doing a lot... Toon meer
Bedrijf heeft geantwoord
An excellent, well -priced mini freezer that is perfect for our needs. The freezer arrived promptly, well packaged, but unfortunately had a small dent in one of the top corners.....that couldn't have... Toon meer
Bedrijf heeft geantwoord
Great Product and Quick Service. Ordered, confirmation of order and then quick response for the delivery drivers, and only took 6 days from start to finish. The product itself is perfect for what I... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Contactgegevens
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Verenigd Koninkrijk
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Great Service
Reasonable cost for the products bought and delivered within a couple of days. Great service.
12 januari 2026
Antwoord van Subcold
Dear Steve,
Thanks so much for taking the time to leave us a review! We're delighted to hear you were happy with the price and that your order arrived quickly. It’s always great to know our service is appreciated!
Best Wishes,
Subcold Team
Disappointed.
Firstly the delivery was delayed.
Secondly they delivered a delivery specification Product than the one i had ordered.
Thirdly the customer service team did not respond to one of my email questions. Ovovery poor. I have no comment on the Product as i have not used one yet?!
16 januari 2026
Antwoord van Subcold
Dear Robert,
Thank you for your feedback. We're sorry for the initial issues you experienced and appreciate your patience.
As we've now mutually agreed on a partial credit which has been accepted, we hope you're satisfied with the resolution. If so, we’d be grateful if you could kindly update your review to reflect this.
Please let us know if there's anything further we can assist with.
Kind Regards,
Subcold CS Team
First rate company
Brilliant service from ordering to delivery.
Cannot fault this company for the service I have received and the freezer is excellent. Very roomy for such a small freezer and very quiet.
10/10
12 januari 2026
Antwoord van Subcold
Dear Customer,
Thank you ever so much for your glowing review! 🌟 We’re absolutely chuffed to hear that you found our service brilliant from start to finish, and that you’re loving your new freezer. It’s great to know it’s ticking all the boxes — roomy, quiet, and just right for your needs ❄️👍
We truly appreciate your 10/10 rating – it means a lot to the whole team!
Best Wishes,
Subcold Team
The fridge is great, but ….
The fridge is great, I just find that the spacing of the shelves is not quite versatile enough, so it limits the height of tins that can go in. I am yet to see whether the fridge frosts up or not as I didn’t realise that the cooling panel is exposed inside the compartment. We will see. It is stylish and fits in nicely.
12 januari 2026
Antwoord van Subcold
Dear Alan,
Thanks for your review! We’re glad to hear you’re enjoying the fridge and that it fits in nicely 😊❄️
Best Wishes,
Subcold Team
Great freezer
Great freezer. Perfect for my purposes. Good price.
Not subcolds problem but DPD didn't even try to deliver it. Left it with a neighbour which was really inconvenient.
12 januari 2026
Antwoord van Subcold
Dear Claire,
Thanks for your kind words! We’re delighted to hear the freezer is perfect for your needs and that you found it good value ❄️
Sorry to hear about the delivery hiccup — we understand how frustrating that can be. While delivery is handled by a third party, we do appreciate the feedback and will certainly take it on board.
Enjoy your new freezer!
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Chris,
Thank you for your 5* feedback! We’re so pleased to hear you were happy with the service 😊
If you ever need anything in future, we’re always here to help.
Best Wishes,
Subcold Team
I purchased a small fridge for my sons…
I purchased a small fridge for my sons Christmas present.Five days after Christmas we placed it in his room and noticed a dent in the door.I contacted SubCold and they replied within 30 minutes.They replaced the door and were so efficient in doing so.
I cannot fault them and highly recommend them
14 januari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Customer,
Thank you so much for your kind words! We’re really glad to hear your son’s fridge made a great Christmas gift 🎁 and that our team could quickly sort things out when you spotted the dent.
It’s lovely to know the replacement process went smoothly — we always aim to make things as hassle-free as possible 😊❄️
Thanks again for the recommendation!
Best Wishes,
Subcold Team
Love the small fridge !
Love the small fridge !
Absolutely no sound from it .
Completely quiet.
10 januari 2026
Antwoord van Subcold
Dear Karen,
Thanks so much for your lovely review! We’re thrilled to hear you’re loving your small fridge and especially pleased that it’s running nice and quietly for you 😊❄️
Perfect for keeping things cool without the noise!
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Customer,
Thank you for the great feedback! We’re so pleased to hear your appliance is doing the job perfectly ❄️👍
Best Wishes,
Subcold Team
Great communication and customer…
Great communication and customer service. Good to know emails will be responded too and quickly.
9 januari 2026
Antwoord van Subcold
Dear Dawn,
Thank you so much for your kind words! We're really pleased to hear that you had a positive experience with our communication and customer service. Knowing that you feel confident in receiving a prompt response means a lot to us — we always aim to be as helpful and timely as possible. 😊
Best Wishes,
Subcold Team
Delivered on time and a U.K
Delivered on time and a U.K. manufacturer. The fridge looks cool (no pun intended!!)
2 januari 2026
Antwoord van Subcold
Dear Jon,
Thank you for the brilliant review! We're glad to hear your fridge was delivered on time and that you're enjoying its "cool" look — pun very much appreciated! 😄 It’s also great to know you value that we're a UK-based brand 🇬🇧.
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Lynn,
Thank you so much for your kind review! We’re delighted to hear you’re pleased with your fridge – especially that it’s keeping things nice and cold ❄️ and is just the right size for your needs.
Best Wishes,
Subcold Team
Excellent
Excellent. We purchased small freezer before Christmas now 2nd purchased for brother in law. Very impressed, speedy delivery too
7 januari 2026
Antwoord van Subcold
Dear Jean,
Thank you so much for your lovely review! We're absolutely chuffed to hear that you're so impressed with your Subcold freezer that you came back for a second purchase – and what a thoughtful gift for your brother-in-law too 🎁
Delighted to know that the delivery was speedy as well – we always aim to get our products out quickly and efficiently!
Thanks again for your continued support
Best Wishes,
Subcold Team
Very quick delivery and product as…
Very quick delivery and product as advertised.
Would definitely use again
7 januari 2026
Antwoord van Subcold
Dear Joanne,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that your order arrived very quickly and that the product was exactly as advertised. It’s great to know you’d happily use us again – that truly means a lot to us.
We appreciate your support and hope to be of help again in the future.
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Alistair,
Thank you for your review! We’re glad to hear your order arrived as promised and that everything is working well with no issues 😊. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you enjoy using your product.
Best Wishes,
Subcold Team
Prompt delivery and a good price
5 januari 2026
Antwoord van Subcold
Dear Alan,
Thank you for your kind feedback! We’re pleased to hear you were happy with the prompt delivery and found the price good value. It’s great to know we met your expectations.
We really appreciate you choosing Subcold and hope to be of help again in the future.
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Steve,
Thank you for your fantastic review! We’re delighted to hear you were happy with the excellent service and that your order arrived so quickly . It’s also great to know you’re pleased with the item itself.
We really appreciate your support and hope you continue to enjoy your purchase.
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Matt,
Thank you for your 5* feedback! We’re really pleased to hear you found the product great and the delivery quick, all with no hassle at all. That’s exactly the kind of experience we aim to provide.
Thanks again for choosing Subcold, and we hope to serve you again in the future.
Best Wishes,
Subcold Team
Have not opened yet but delivery was…
Have not opened yet but delivery was great came very quickly.As it was a present dissapointed to have the item printed on the box because
30 december 2025
Antwoord van Subcold
Dear Customer,
Thank you for taking the time to leave your feedback — we’re pleased to hear your order arrived quickly and smoothly!
We completely understand your frustration regarding the product details being visible on the box, especially as it was intended as a gift. Please accept our apologies for any inconvenience this may have caused. Our packaging is designed to ensure safe and efficient delivery, particularly for larger items like refrigerators. Due to their size and weight, these appliances are typically shipped in their original boxes, which also helps reduce environmental impact by avoiding unnecessary repacking.
Best Wishes,
Subcold Team
Faulty item
Plug doesnt fit as damaged on arrival. Dent on top and scrape on door. Hassle .
Updated review from 1* to 5* - 15/01
This was the case although they got the item collected with ease (no charge to me) and refunded me for the item. Easy process which I appreciate and will be ordering from the site again.
2 januari 2026
Antwoord van Subcold
Dear David,
We’re sorry to hear about the condition in which your item arrived — that’s certainly not the experience we aim to provide. A damaged plug, dent, and scrape are understandably frustrating, and we apologise for the inconvenience and hassle this has caused.
We’d really like the opportunity to put things right. If you haven’t already, please contact our customer service team at sales@subcold.com with your order details and photos of the damage. They’ll be able to assist you further and help resolve the issue as swiftly as possible.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble.
Best Wishes,
Subcold Team
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