Sugarbabycare Reviews 

I have been using this product for a few months now. I struggle with scaring after hormonal breakouts. This product has lightened my dark spots tremendously. Also, I have developed a stock with my subscription. I had no problem chatting with customer service about pausing my subscription and changing my delivery frequency. I plan to try other products soon!

I like a lot of other products I have used to deal with hyperpigmentation and skin texture, Sugar Baby products have really worked for me. In addition, their customer service is awesome! They are professional, courteous, and responsive. Plus the little deals they have like buy one get one free or buy one and get a free gift are an added bonus.

Very quick response on a package inquiry. Very friendly great product

Love their products!

I wanted to try this product one time. ONE time, to see if it works for my skin. I went to purchase one time, and got signed up for a subscription somehow. I did not realize it until I saw a charge for a second order December 15, 2025. So, I email to have this fixed. No response. I tried to cancel it on the website, not given a choice to. I called the number on the website, NOTHING. I believe to be highly unprofessional for a business to not respond to their customers and continue to take their money.
At this point, I have sent a final email letting it be known I do not wish to have a subscription, didn't choose to have a subscription, do not send me another product, do not charge me another dime, or I will dispute it with my credit card company. I am not out here to scam people oit of there product. I do not want it.

This company is Horrible. I did a one time purchase of the product and at the time of purchase I did not opt into a subscription. However they still are shipping the order out monthly with a recurring charge that I never approved. I've emailed multiple times with no response, I've called and got no one. I've also attempted to order my subscription I never agreed to and received a huge error alert that the cancellation could not be done at this time. I have records of all of my attempts to reach this company which I've shared with my bank for a formal dispute. This level of deception and lack of response makes me question everything about the product as well. Stay Far away!!

Scam!!!!! Do NOT purchase!!!!!!!!

Hidden subscription fee and no customer service support.

If I could do zero stars I would. I have attempted to contact them numerous times to cancel my subscription. As soon as they detect you are trying to cancel they become unreachable! DO NOT UNDER ANY CIRCUMSTANCEs deal with this company!!

Deceptive buying practices.. I selected onetime purchase and some how I’m in a subscription. Not only that k received a damaged product and they lied and stated they resent a new product and provided a fake USPS TRACKING number. When i informed them they stopped responding

DO NOT BUY ANYTHING FROM SUGAR BABY CARE!!! They will lock you into a subscription and have the worst costumer service. I have emailed them more than 10 times, called them and it goes straight to voicemail. They will not let me cancel my subscription that I didn't even want in the first place! I just wanted to buy a product once and somehow that locked me into their subscription.

I purchased a " one time" order with suagrbaby and I have been charged for the past four months, I tried to contact customer care via email, phone and DM with no response, I'm disappointed in this company.

Love the products would definitely buy again. I had a package damaged through transport, but they quickly fixed the issue great customer service

I would say that last year when the company was not as popular, when I had an issue with not getting my order, they responded quickly and fixed the problem. I cancelled my subscription with them, because I often use Medicine products as well. I just decided to order the turmeric pads and mask which the mask came opened. I have been trying to contact them. I have left at least 11 or so messages, on chat, e-mail and phone calls. There has been no response, so I think that because I do not use their
coupons which automatically sets you up for a subscription, they will not respond to my messages. So if you order do not use their Coupons, if so you will be roped into a subscription, but expect not to get a response if you have a problem with your order. Medicube products works very well also. The sad things is I am the 61 year old that gave them a great review last January. I just deleted it because they no longer conduct business professionally.

Sad sad pathetic company tricking people into subscriptions when it clearly states “one-time payment”. I had to contact the attorney general and report them. I’m also contacting the BBB and the FTC because they are breaking the “click to cancel” rule/law. This company’s business ethics is horrible. Sad I really wanted support a Black owned company. Shady, theft, foul, crooks, scandals, should not be the community’s STEREOTYPES!

I ordered the product once and they signed me up for a subscription the I did not asked for. I have tried calling, emailing, and chatting with someone from the company and no one responds to the emails nor answer the phone. I’m disputing the charges!

I would like to share that I contacted the office today and had a very concerning experience. The individual I spoke with was unprofessional, repeatedly disconnected the call, and declined to transfer me to a supervisor or manager when requested. I was auto enrolled to a monthly subscription and was charged. When I requested a refund and to cancel the subscription, she tried to convince me to stay when declined she became nasty and hung up on me.

This interaction was disappointing and did not align with the quality or values associated with what is otherwise a strong and reputable product. I felt it was important to make you aware of this experience.

This company has always provided great products, great results and awesome customer service hands down.

These broke,filthy animals are crooks, they keep trying my account, I didn't sign up for an subscription at all. They will rape and rob you,this is a deceitful company, let's get a petition going for them to close or let's get lawsuit going

If I could give them zero stars I would.
Be very careful ordering from Sugar Baby Skincare. They lure you in with a discount code, but do not clearly disclose that you are being signed up for automatic refills/subscriptions. I did not knowingly agree to recurring charges, yet my card was charged again.

To make matters worse, they do not answer their phones, customer service is essentially nonexistent, and they refuse to accept returns even when the purchase was misleading. There is no easy or transparent way to resolve issues.

This feels intentionally deceptive and predatory. I would not recommend this company to anyone. Save your money and shop with a brand that is honest, responsive, and respects its customers.