Sun Communities Reviews 

Your charged a 17.80 fee to pay your rent online or a 10 fee to pay in person. Why am i chrged extra no matter what. Also raises rent yearly. This company is so greedy. I wouldnt suggest anyone ever live in a sun home park.

Sun Communities does nothing to help the residents of their parks. I live in Sea Air in Rehoboth Beach. Our park is a disgrace. We have repeatedly complained to management and corporate, to no avail. We don’t ask for much. Just want management to make people abide by the rules and keep their place neat and clean. We have standing water on streets that lasts for days. A definite safety hazard. Our lawns have not been cut and we have no idea when they will re are untagged cars, trash and debris, construction vehicles and ho,es that have not been kept up to standards, yet all of this is ignored. Broken promises after broken promises. They used to take pride in their properties, but not any more. I guess we will have to file a complaint through the Better Business Bureau or DOJ. I would. Or recommend any of their properties, since this is how they conduct business. Pathetic.

I am a senior citizen and have dealing with Sun Homes for 3 years and everytime it rains,it floods the
Walkway and in the winter I have an ice rink and with me in my 70s and I fall and break something there will
be a HUGE problem because I was told it was my problem, IT'S NOT MY PROPERTY!!!!! Then I have to pay taxes on a stupid shed that ISN'T even mine I feel should be covered in the lot rent. As far as the lot rent which high for somebody on a fixed income and there is nothing we get as an amenity. I was told "you got new mail boxes", I'm sorry that is corporates responsibility as well as the roads needing fixed. Problem with some corporations they have forgotten who keeps them in business and they do not care. I used to like where I live but not anymore!

I have an RV at the Sands RV and Golf Resort in Desert Hot Springs, Ca. I would not recommend this park or any Sun resort at this time. Here, they have hired a very young inexperience manager, and he is totally unprepared to oversee what is going on - Oh yes, they blame every thing on COVID. Really - Raise the rates, lay off most of the workers, keep the laundry closed on the weekend because they don't have cleaning people, and lock the restrooms!! No mail because the office is closed on weekends, and no activity director. This is the ultimate to balance the budget, but let everything else go to hell. Sorry, this is not Paradise! Oh yes, membership rates for golf (9 hole) went up to $995.00. I was told if we shut down because of covid we will give you credit for next season. Guess what, they kept the golf course open - one women in the main office - anybody membership or not can golf. They kept this open because they don't want to credit the people that bought memberships. This is a sorry organization!!

I live in Friendly Village, Simi Valley, Calif. I love it here. The manager, Kathy Manderfield, is fabulous. She is kind, considerate and quite knowledgeable about everything. In a world full of complaints, I have none. I always go to management if I hear anything that’s not right. They are always available. I have lived here for almost 10 years, and I plan to stay right here because management is wonderful. Thank you, Janelle Fisher #167

There is a special place in hell for the people who own sun community. I live in windahm hills in Jackson Michigan. My roof and sky lights have been leaking for the whole two year tenancy. I have complained to everyone, including the corporate office to no avail. To top it all off I just went month to month because I’m tired of living in a tin box with a leaky roof and skylight, how do they repay me for not going into a new lease? They raised my rent 220.75 during a pandemic! Way to go sun I hope you feel really good about yourself.

We have out of control teens. Today we saw a teen slamming another teens head into the ground. No one reports what they seen, coz they are afraid of retaliation. They need to screen and evict when needed. But they don't.

The 2.4 review makes sense based on their managements complete incompetence and lack of customer service.

Reservations were made for Frontier Town in Berlin MD for the Thanksgiving week. Everything was paid in advance. The night before Thanksgiving we arrived at 4:45 to find out the office was closed, our packet with the site number was not left out, the useless security patrol if you want to call them that dismissed us, had no desires to help and went about their business like any other day. The office personnel that refunded our stay could care less that a customer was so poorly inconvenienced, again on a holiday weekend and the same can be said for the manager running that facility. The customers that reserve there are on their own. No one to contact after hours with emergencies, no one to help in similar situation, the 800 number is equally as useless. I will find it hard to believe that this is an isolated case. The GM's call was more on being disturbed then actually emphasizing with the customer who was forced to change plans last minute because of his poor leadership and lack of customer skills. Social Media will be bombarded with this experience. And, don't bother to contact the CEO or any member of the executive team, they too can care less.

Sun Communities raise the rent by 4.5% every year until it become unaffordable living in one of their 55 y/old trailer park. Attorney General have been notify and have no control on rent increase unless the state pass a new law to protect the seniors citizen's rights on fixed income not to become homeless. It's a monopoly and they use a rip off strategy with their "comparable" argument !

Absolutely agree with these reviews. Stupidly bought in a Sun Community Resort and the management here is all in bed with each other! Literally. The Maintenance Manager of Siesta Bay is married to the Office Manager. The Maintenance Manager of our sister resort, Indian Creek, it is also married to the Office Manager of that resort. The CEO of Sun Communites, Gary Shiffman makes $7,969,260 as Chairman of the Board and Chief Executive Officer at Sun Communitiesand you will get no love there either. The culture comes from the top. I have spoken to several residents here and they too have experienced harassment and victimization from management and nothing is ever done because they are all married to each other and they get the nod from the top. Trying to get any one to listen from head office is a joke. Wrote a Google review and they acted all concerned with 'call this number'. Called the number and they gave me an email address! LOL. No prizes guessing if they ever responded.

First of all, Sun Communities is a large corporation that cares nothing for the residents of this Community. We are nothing but a money maker no matter whom they need to trample on. They've increased rent more than four times during my four to five years here. They've even increased rent during this pandemic. Try asking corporate to reconsider? Their answer: "talk to your manager". They won't hesitate to throw their managers under the bus for that one even though it's corporate who handles rent increases. Does the money really go to "fixing" the community. No, it does not. There has been various things that need fixing but never get done. Why? It's simple, corporate greed. They stand to make a profit without even needing anything to do or invest in fixing. Lax rules, which makes for an ugly community. You must sign something, but is it reinforced? Again, no. Why? They have favorites and those people really don't have to follow any lease. They take no renters. That folks is a lie. They allow renters which means you don't know who is entering the community. For how much you pay, you may as well rent an apartment or buy a house. This is not an investment and I guarantee you will not see a return on your investment.

I worked for Sun Communities at the Maplebrook location in Matteson. I had the worse supervisor, that was promoted from an office manager. They were over bearing, incompetent, always absent from their duties. She never gave me enough time to do my work, and never spent the money she needed to on good materials.