Sunshine Holidays 

I booked a holiday with sunshine.co.uk yesterday. I paid deposit and chose the cheaper saving option to book the flights direct wirh easyjet. I was given the instructions from sunshine then had to contact livechat for a virtual prepaid card via revolut as i dont have apple pay (this wasn't detailed untilnafter i had booked). I went through all the correct steps to book but when I got to check out easyjet wouldnt accept the payment method as they don't accept virtual payments. This was very misleading and I lost confidence in continuing with the booking, I requested a cancellation and was told I could get the £60 refunded. I had an email to confirm this and refund ready to collect, however there is now no option to collect the refund and no option for livechat. Can someone from sunshine.co.uk advise how I collect this refund?

Booked Holiday. Then had to cancel.
Refund agreed. Holiday no longer on website, so can't use live chat. SO, HOW DO I CONTACT YOU????

Absolutely awful company still waiting for refund of seats we paid for and didn’t get from july, desk staff at Manchester airport disgraceful and rude complaints went in and nothing done about it no feed back I would rather walk to my next destination! You are not getting value for money scraps the barrel this company

My Hotel was not as expected wrong room gave to me when arrived which I arrived at 22.40pm after long trip nothing to eat or drink the satellite was not working so no TV staff was excellent but didn’t help as I am 85 years old first holiday on my own so very upset will not go back too that Hotel again

I would not book again with sunshine when we booked the price went up by 100 quid then when I got to the hotel there was no rooms so they put us in another hotel up the road there was no notification from sunshine about this so was a surprise to us never again

Got caught out with no hold luggage included so stung at airport both ways. Even more stress trying to use booking reference on easyjet website that they provided to pay for return luggage. Not clear on booking and almost impossible to get hold of them once booking made. If they appear cheaper than other companies, be aware!

Liars thieves scumbags! Holiday never booked and yet this company tries to take what ever I have in my account every day! They took 253.00 as that was left in my account previous day 3200! NO HOLIDAY NO BOOKING REFERENCE so tell me sunshine holidays how is one supposed to contact you when what ever form of communication either via phone or online it requires a booking reference which I do not have! You put on here a form of contact other than needing a booking/ref number and maybe I can contact you! Do the decent thing and stop scamming innocent people! This is going to be reported as I cannot get my money back and you know it!

Shocking company to use
Shocking company to use. AVOID!!!!
I have tried to change my holiday date with this shambles of a company.
Their telephone number does not ever answer , live chat is beyond useless . They simply DO NOT have any customer service or care about their customers. They are scammers!!!! Please use a more reliable company and avoid these at all costs!!!

ive booked accomadation with sunshine before with no problems and so booked flights and hotel for 5 days in Lanzarote next year 2025 , soon after booking i recieved message from ryanair to say flights had changed and would mean our holiday would be for 7 days not 5 . That was months ago have heard nothing from sunshine but i dont want to go for 7 days , they have about £400 of my money , i contacted them via webchat told i will be notified nearer leaving date thats next April - fed up wish id booked seperate flights poor customer service not notifying customers of significant changes .

Keep rising the price. Bad customer service

DO NOT BOOK WITH THIS COMPANY AND SAVE YOUR MONEY!!!! They double booked and couldn't confirm our booking for several days. I had to call them up to get an answer and I was CHARGED £30 to make the call. We then had to PAY AN ADDITIONAL £350 for different hotel rooms as they had sold out on the ones we had originally booked! We haven't even left yet and there has been several issues. So watch out- the prices may look good but you'll be paying an extra £400!!

After writing a terrible review about sunshine holidays I received a message saying they were sorry about my experience and would I contact them with more details, I did that and I must say I am very impressed with how they have tried to make amends , (it was Ryan Air that cancelled our flights for next February ) I have now had my cancellation fee refunded and also the cost of the phone calls which I am more than happy with. I have been informed of each step and my refund is now heading to my bank , so my advice is if you have any issues get in touch and I’m sure they would be more than happy to help.

Appalling. Don’t book with these people. They don’t even allow you to contact them again once they have your booking. I’ve been cut off from telephone calls and web chat numerous times now and I am at a loss on how to amend my holiday. Horrific customer service.

Absolutely Awful. Please avoid. They struggle with simple tasks.

Absolute bunch of con artists. Changed our hotel to a cheaper hotel and pressured us to accepting the change offered no refund although a clear difference in price in their favour.

I can not state strongly enough for people to not bother using this company. I tried to book 3 holidays over a 4 week period to be told 'wait for email as confirmation' to confirm booking the first one no availability. I saw another holiday and provisionally booked it today to be advised again wait for email to confirm so I called the company as I saw an alternative and wanted to book that one in the event of no availability again. I eventually got through then got cut off (do not think the lady wanted to bother looking for me) - then I called again and got through to another sales rep - to tell me there is no availability on the one I had tried to secure and an alternative holiday that had come up on a search and was on my screen as he spoke to me. I have spent hours trying to book a holiday and it has been a complete waste of time. I will stick to the bigger companies that charge more but actually do their job and you get what you pay for.

I have booked and paid for my holiday in full with this company !!! I need to urgently change dates as travel is less that 8 weeks away. They have advised me it can take 20 days for admin person to look at this !!! This is a low cost flight and prices are rising daily. You can’t speak to anyone on the telephone . A chat service and they are just as bad. They don’t allow managers to speak to customers. Never again will I deal with this company. Stay clear

Avoid at all costs, there customer service is shocking. After taking 50 minutes on hold I got through to the most condescending person going, didn't listen and talked over me, when I asked to speak to his manager, I was told managers don't talk on phones, when asked if these calls were recorded was told "obviously " he then hung, worst customer services going, will go with a professional agent in future

Under no circumstances book a holiday with sunscam shine holidays 4 of us booked a holiday supposedly paid a deposit was told to wait 48hrs for confirmation which never came 2 of us phoned their supposed freephone number and sat on the phone waiting for over an hour and then cut off for n apparent reason only to find that the number was a premium rate number at 65 pence per minute which comes to a total of about £80 in calls for 2 of us and still none the wiser about holiday shocking customer service never again this lot are supposed to be owned by on the beach as well ??

There are 2 trust pilot rankings for this company - this seems more accurate than the one they are promoting on their website. I thought I was actually booking and paying for a last minute holiday through ‘on the beach’ but for some unexplained reason the booking is still pending with Sunshine.com (owned by on the beach). I can’t book parking or car hire until it is confirmed. I am hoping the price I thought I was paying when quoted online is not going to get bumped up otherwise I will have to cancel.
Trying to phone but on hold and 57th in the queue - live chat impossible to find - credit card company may be advising chargeback unless confirmed - 48 hours is definitely exceeded.
Update - So there was a very useless reply from Sammy- the number given is”no longer in use”. The payment has been taken from my credit card - now at 91 hours and no communication. Presumably no holiday??? How long will it take to be refunded as any contract has been breached by “Sunshine” ?
Further update - found another number to try - waste of time - the recorded message is exactly the same “57th in the queue” 74 minutes - wouldn’t trust that with a 10 ft barge pole. The stress of this has literally taken all the potential pleasure of a holiday away.