Sunshine Holidays 

Absolutely avoid this company.
I was charged 226pound to change two names. Change was agreed then 3 days later payment was taken again.
I queried this and got a replay saying sorry we have issued a refund for 202 pound😡.
I then received my paperwork which was incorrect child marked as a Mr and a adult, so obviously unable to check in.
Serveral message later and I got a response to say sorry we have issued the rest of the refund( which I still haven't received 7 days later)
They also had the check to say they checked easyJet and now states 2 adults 2 children (how thick an one company be should be 3 children 1 adult.
I queried this straight away and had to physically contact easy jet to change this.
7 days later my paperwork from sunshine has still not been ammended and I fly tomorrow absolutely shocking😡😡😡😡 never will I use this company again

I’m trying to change my holiday and the customer service keep closing my tickets without doing anything with them. Called waited an hour to speak to someone and was told “we don’t do amendments or cancellations over the phone.” Well, you don’t seem to do the via your online portal either so I’m at a loss of what I’m supposed to do?
Massive headache. If you’re thinking of booking with them, I wouldn’t!

Please don’t book with this company. Customer service is zilch . I’ve now tried to change my booking and I’m having to pay for passenger who isn’t going . There saying my two teenage daughters can stay in separate room as their classed as adults. Don’t think so

Not worth the 1 star, I have booked to go away in May and want to slightly amend and add my son to booking, keep on sending same message in response to my E-mails that they are dealing with date departure, do they not realise that I need to secure a flight before my departure! They are utterly atrocious and would cancel everything but for the fact that I would lose a lot of money,Tried calling them and I am like 79th person in line waiting!!I just don't know what to do, where can I complain to on this, I only need someone to call me and it would take 10 mins to sort out but all my request are falling on deaf ears!I am seething here!!Do not use them they are a total disgrace of a company!!

my ability with technology is very poor and after booking our holiday last sunday , understandingly i did not receive immediate confirmation , the next day i phoned Sunshine and was very fortunate to speak to agent jackie bradbury who guided me through the details and emailed to me all my documents .
sunshine holidays may be considered a budget travel agent but the service was first class.

Booked with sunshine on a couple of previous occasions with no problem until now. I wanted to make a hotel change 1 day after booking but was told I would be charged £600 even though the other hotel was just £100 more. Other travel companies allow these changes free of charge. I won’t be booking my holiday with these again.

I have booked holidays with sunshine holidays
several times ,, and been very satisfied and are helpful
This time tho I made a mistake and ended up booking 2 holidays but only wanted 1.
I can them up, admittedly I had to hold in queue but not for long.
When I got through I spoke to very nice and pleasant gentleman named JAMES
He was more than helpful and sorted every thing out ,
As I have said he couldn't have been more helpful if he tried .. in between James doing what he had to do for me we was chit chating as well , which made everything seem more easier
Thank you JAMES you made me feel so much better and not feel useless by the mistake I made
Thank you

Absolutely rubbish company. Will never use them again. Booked and paid in full for a holiday. Went to check-in on-line for the flights 14 days before flying only to find the flights had been put back by 8 hours both ways AND also brought forward by a day! Sunshine never told us and said they didn’t know about the change by easyJet. Unbelievable. The new flights were unsuitable. So we cancelled. After several hours of searching for another holiday we found another with Sunshine for the same dates but from a different uk airport. We booked it on-line. Several hours later Sunshine called to say their website was wrong- they had no more rooms in the hotel and so they cancelled the second holiday. Two holidays with Sunshine cancelled on the same day. That was 19 days ago and we are still waiting for the refund which was promised within 7-10 days. I would never trust this company to get anything right or to keep any promise. UPDATE: 21 days and still no refund. UPDATE: 22 days and counting.UPDATE: 24 days and still no refund.UPDATE: refund processed today (day 25) But, contrary to what they previously told me, I had no say in where the refund was paid to. I was previously told that when the refund was ready to be paid I could say where I wanted it to be paid. Because the refund was very late I already had to pay my credit card bill but now I will be in credit with my credit card company (for months) but overdrawn with my bank! What an awful experience I have had with Sunshine holidays from start to finish. Do yourself a favour and stay well clear of them.

First Class, my holiday was cancelled via email on the monday due to COVID and the refund was in my bank 48 hours after, great service when you hear about other travel companies.

Sadly they do not even merit a star.
I have had a lot of issues with this company and the final straw was when they lied to Amex and said I cancelled the holiday and would therefore not get a refund-luckily I had proof that was not true. I will NEVER use Sunshine or OTB again.

Absolute con experts. My flight to Benidorm got cancelled so i gotva refund but because my flight home still went ahead we lost out on £400. How can i use a flight home if you can't fly me out. Disgrace. Never use them or the sister company on the beach again.

Love the fact you can do a payment plan with them. Booked several holidays with no issues. Great to be able to split the cost and they have always been flexible if you can’t meet the payment date. Recommended

Late last night i booked a holiday, paid the money and then straight away got an email back stating the booking was pending subject to availability. Having had an anxious wait, the next day I got a message saying there is issue with my booking and could no longer offer the flights i reserved. Their solution was later flights and requested i pay £200 excess due to supply and demand. They eventually swallowed the cost and I am left with later flights.

Lesson learnt, never book through a third party as they do not have ownership of the reservations.

Hope the holiday now goes tom plan!!!!!!!!

not as good as they used to be. all the prices have gone up and the customer service is not great

Charged me for 4 star hotel got there and was 3 star and ended up with gastro bug no response to emails