Sunshine Holidays 

I needed to cancel a booking due to diagnosis of a serious illness. It was extremely difficult to engage with the web chat service and there appears to be no telephony or email availability. The web site offered a refund option which immediately suggested a refund amount of Just £1.00 less than the original bill. I was slightly cautious as this seemed out of line with terms and conditions and I worried it might not therefore reflect the true situation. Within 24 hours however Sunshine has made this refund available and notified me by email. I am delighted with this outcome and, despite my initial fears, with the level of Service provided. Thank you Sunshine for helping relieve a very stressful situation. I will be back when my wife's health allows.

I just booked a holiday for the 2nd time with Sunshine Holidays. I had forgotten that they email you to confirm that the holiday is available after I had paid it - luckily they emailed within 20mins to say that it was booked. The holiday was about £500 less than every other operator! I think if everything goes smoothly and you don’t need to make changes etc to the booking it is worth using them just because of the price.

Bad experience with a cheating still in money be careful don't pass your details that's the proof trying to steal money from my credit card . Instead pay me back £50 and refund they're trying to steal money from me obviously I'll reply no.

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After booking my partners 60th birthday in tenerife I started to notice a decline in the apartments I had booked...phoned up lady called kerry sorted everything out for me new hotel transfer etc...so helpful stopped me panicking...went the extra mile helping me find the best accommodation and room..thank you kerry...😊

Don't deserve a single star.
Book your own flights and hotel because you'll get no support or customer service from this bunch of scammers. No-one answers the telephone, hours of waiting at premium rates, no email or online support, with thousands of pounds of YOUR money in their pot.
They made the run-up to our holiday a very stressful nightmare, so much so that we didn't want to go at all in the end.
Their Facebook page's last entry was January 2022 with absolute horror stories from travellers.
They need putting out of business along with their sister company, On The Beach.
Disgusting.

I had a great holiday in Majorca which was ruined by the coach company Transunion failing to pick us up to take us to the airport resulting in us having to hire a taxi costing 95 euros. On returning to the UK i rang Sunshine who told me to write to customer care at On the Beach,the first message was sent on 28th September 2022, the second on 9th October 2022. On the Beach have failed to reply to both messages. I am in the process of booking next years holiday, needless to say it wont be with either company

All inclusive family holiday in Gran Canaria. No problems at all. Able to book seats 12weeks in advance and print boarding passes for both ways 2 weeks before flying. Would recommend no problem.

Do not use.
Apart from booking the flights, hotel and transfer this company didnt do anything else. Doesn’t respond to our messages, doesn’t answer the phone (in fact it is always turned off/busy).
I had to call hotel to request baby cot, I had to call transfer company to check if car seat is included. Basically I paid travel agent but did everything myself in the end - I might as well booked the whole thing from the start! It also added extra stress before our trips, because if something went wrong we had no idea if they would have helped us.
Do not recommend.

Flights no problems with jet2 from Manc Aport, transfers no problems.
Hotel in Turkey OMG first room not been cleaned, dust everywhere, aircon leaking onto taped up wiring, all surfaces had kids hand prints on.

Beds were comfy, food was great.

Bathroom shower had mold and dirt everywhere, sink was minging and hand gel dispenser was held in place with one acrew and bog roll.

I refused the 4 star hotel room, moved into a second room which was cleaner but only by 50%, options were limited by this time.
Reception were not interested and never recorded the complaints and jet2 rep just said bring it up with agent when home (Hays). I have already emailed and have piccys to produce to show live wires on show etc.
Avoid this hotel company 4 star hotel would be lucky to meet 1 star, with crap customer services.
Upon leaving today 4 other family couples were also making complaints that had only arrive within the last 30 mins.

Worse company to book holidays.
They don’t have a working telephone number and the only way they communicate is through a chat or messages on your booking. But they dont respond to those messages in less than 48 hours, and when they do, they say someone will resolve your matter. It never gets resolved.
Avoid booking with this website even if the prices are cheaper than other websites because if you have any problems, you will never be able to resolve them.
They also advertise hotels that don’t even exist or have not been finished!!!
Worse experience ever!

Destination: TURKEY - ANTALYA
Hotel: Calido Maris
Travel agent: Sunshine.co.uk
Airline: Sunexpress

If I could give 0 stars I would.

Flight was a nightmare staff purposely rude to everyone and make sarcastic comments about everything. Transfer guy got lost for 3 hours again couldn’t speak a word of English. leaving us not getting to hotel until 7:45am loosing 2 full days of our holiday. (Our rep offered VIP return transfers as a gesture of good will which we kindly accepted)
Under no circumstances is this hotel a 5* Luxury resort.
Skirtings falling off walls not fitted properly.
You have to pay extra for Wi-if and need to pay per device so with 3 of us needing WiFi we ended up paying more than what we would pay in a month at home for WiFi for 9days.
Carpets are so dirty you’d probably catch something if you walked barefoot.
Potato wedges on floor in hall for 5 days.
Birds nest on balcony constantly covered in poo and a baby bird had fallen out some days maids were avoiding cleaning.
Maids are rude and tut at you if you ask for anything.
No one speaks English
No English food
In the middle of nowhere with nothing around. You need a bank loan to the nearest British restaurant.
Staff and other guests rude.
People jumping dinner que, When telling the guy there’s a que he laughed at me and carried on dishing his food. Spoke to restaurant manager who said there’s nothing he could do.
Kids running up water slides because they don’t want to wait in que to go down again also pushing my son out the way so they could go in-front of him.
Tiles falling off pool everywhere.
no lifeguard or anyone manning pools only adult slides and pointless them being there because they let kids run up them. (Don’t know how no one has died!)
At least 1 person per day has fallen at the pool side resulting in all sorts of injuries.
Almost everything is a extra, we were all inclusive and had to pay for strawberries & cocktails etc. can’t get ice-cream until 3pm.
Evening entertainment not in English.
Kids disco other kids constantly hitting my son nothing was done about it.
Doctors says “open 24 Hours” which isn’t the case and no further help offered. Then when finally seen from the doctor I was charged €132 which was demanded in cash but no Atms in or around the hotel so had to take a taxi which cost €20 and wasn’t given a receipt so went back the following day and asked for one so when receiving the receipt it was only for €110. A friend we met over there was also seen by the doctor and received similar treatment of Antibiotics and pain killers and was charged €18.
Reception staff serve people behind you and avoid you because they don’t speak English.
When calling reception they hang up on you because they don’t understand.
The “Italian” doesn’t serve Italian food. We asked for pizza for our son as he is a fussy eater we were told pizza isn’t “Italian” and was offered fish or steak so we asked for steak and got dry roast beef 🙈
At one point one of the pools were close to turning brown and was closed for 1hour max then reopened the pool continued to be discolour for several days and wouldn’t surprise me if this is where these infections have begun.
After booking excursions through our rep and myself falling unwell I asked if we could have a refund I was asked to present a doctors/Hospital bill as proof which I done for then to be ignored, when contacting the rep on the second last day about the refund we were told his boss will no longer grant this after voicing our concerns in a appropriate manor we received voice notes back telling us they would offer vip transfers on return as a gesture of good will because they couldn’t refund the excursions. We informed him that he had already offered this because of the trouble we had getting here we received a voice note back saying he was cancelling all transfers and we were to find our own way to the airport as he wasn’t helping us anymore! We were then told to present another kind of “bill” to which they have finally agreed on a refund within 10-14 days (not holding my breath). When trying to contact the company throughout the duration of the 10 days we have been here we had no luck at all.
After transfers on return didn’t show up for half an hour we contacted them via “what’s app” and were told they couldn’t make it and we were to get a taxi and pay again. When stating I wasn’t doing this as I had already paid transfers and they would have to send someone they finally did a hour after agreed time leaving us short of time to get to the airport. Also on the return flight the Air hostesses were seen hiding at the back of the aircraft for majority of the flight to Manchester with food and drinks using a sheet to separate themselves from the rest of the aircraft.
If you want a chilled holiday with any kind of customer service I’d AVOID AT ALL COSTS!

I had booked with this company, whilst they rectified the initial issue with the processing allowing us to prepare for our holiday at short notice.. after clearly stating 48 hour time limit to confirm.. they are advertising holidays which are not what we are getting.. I stayed at the fereniki holiday resort all inclusive with my 2 boys one 15 and one 3... ad stated private beach, beach bar, pictures showed properties and pools to which I did not either stay in nor see during my stay, we were briefly briefed on arrival as to where the restaurant and pool bar was and left to our own devices.. I bought all inclusive so that the boys would have access to soft drinks during our stay for rehydration yet unless we literally stayed at the pool for the duration this was not the case.. i had to fork out for icecreams and soft drinks including water.. we were not allowed to take food or drinks from the restaurant nor fill our water bottles..we had a cancelled flight prior to arriving to which after going through all my documents were left with having to rebook new flights myself at my expense including transfers.. we also had to pay for sunbeds which was stated in the sight we would have this on a private sectioned beach.. this was not the case.. we could however pay 7 euros to the mare which is the sister hotel to the fereniki and have one free drink.. furniture was split and broken.. hair on a remote for the TV.. t.v didn't work due to storms previous interest was dire, and no entertainment whatsoever.. with a 3 year old I would have been happy with at least one but none of this was available... fixtures were a disgrace.. whilst i understand your price may dictate your accommodation others were paying more and staying in the same.. there was an option for upgrade at a cost.. the whole holiday was not as advertised.... if sunshine would like to contact me directly to resolve this I will also be contacting Atol/abta. As you have mis sold holidays I for one will not sit back and take it as experience.. i have paid cheaper for better.. I do so have pictures... I do not ever expect to pay any kind of price cheap or not to be left in a situation where its actually cost us more for things that actually were supposed to be included...

A group of 8 people booked a trip via 2 bookings which Included Airport Transfers. We were forced of the coach by the driver at the wrong Hotel even through I paperwork said the correct Hotel. He didn't care that one person in the group is 79 years old with a walking Aid! We were forced to walk to find the Hotel or Taxi in the heat with all the luggage and the 79 year old. Driver wouldn't even call the office. We also was expected to make our way back to the wrong hotel even through this was a big administration mistake. Then had to spend hours calling to get them to update the correct details. Still not even a apology!

Barbados 5 now kos 5 lol
Thank you to Donna for ringing us and helping us. Sunshine holidays has restored my faith in them. Again we can't thank Donna enough. All dealt with and happy faces

Well I wrote a review recently complaining about this holiday firm and I have had many messages sent to them creating about the way I was treated but they finally changed my holiday dates to September with only a fraction of the fee they asked for the first time, so I am now happy and am going on holiday but at a later date, let's hope nothing changes

I have a pending booking that is scheduled for the 31st may. I am extremely worried as the customer service line is practically non-existent. Please could you contact me as this is a birthday gift. This is making me and my family extremely anxious as there is no form of professionalism to paying customers.

Please respond to me asap so I can give you my reference number accordingly…

I used Sunshine Holidays for so many years and thought they were brilliant. Now they are just awful!! We booked a holiday in the pandemic time and wasn't able to go because Turkey was in the Orange so we changed and that is when the saga began. Almost impossible to get through to customer service, so many times their lines were closed due to the backlog and if you did manage to get through you would be number 96 in the queue. You send messages on Manage my booking and you just go round in circles!! Sunshine's last message was to contact Corendon direct and that is what I did and they were so helpful! They referred me to their t&cs and said 50% of return flight would be refunded as within the time frame but they needed Sunshine/On the beach to log in a press the button their end and OTB/Sunshine would receive the refund no problem because they were the named customer! I advised Sunshine what Corendon had said and I get a response from On the Beach saying ' No cancellation at the time of purchase' so what was the point of Sunshine sending me on a wild goose chase!! I am sure in the pandemic T & C's amendment charges had to be were changed as they wouldn't get any new bookings with pandemic uncertainty. Anyway, I have bought another return ticket and will miss this return flight and accept this loss but I would always book direct with the airline and use a hotel agency to deal with the accommodation from now on.

Process of finding a holiday done through ice lolly. Paid for the booking for 5 people only to receive an email saying booking PENDING for 48hrs?! What is that all about so now I do not know if we are booked and I cannot secure another company/flights in case we are? Nobody answering customer service line and cannot find email address?

Yesterday I had notification from Corendon airlines my flight for 3/5/22 was cancelled. I phoned sunshine holidays explained the problem but they were already aware of the cancellation. They called me back within 6 hours, booked me new flights for my holiday sorted out changing the transfers and it was all done very professionally and speedily, I would particularly like to thank Melissa for being so helpful, can’t praise her enough