Sunshine Holidays 

Well here goes. My problem with Sunshine.co.uk holdays is there use of flghts from Ryanair. Ryanair/ Sunshine.co.uk are termed as third Party. You book your flight with Sunshine.co.uk as part of a package you are given a password by Sunshine.co.uk which is supplied by Ryanair that goes something like ,afgreytrubxA43 also an email address with 25 letters/numbers.
From this point your flight contact comes from Ryanair. Sunshine.co.uk are finished with you as far as your flight is concerned. Oh yes by this time Sunshine.co.uk have got all the flight extras they can from you at inflated prices. You will then encounter further problems with checking in procedure and more added costs. Also if you get a flight number and or flight time change from Ryanair its your responsibility to inform Sunshine.co.uk about it otherwise your paperwork doesn't get updated inc Atol form. I have gone through several & l mean several Email exchanges with Sunshine. They seem incapable of updating changes correctly. If this might seem like a nightmare believe me it is. Another point Sunshine.co.uk & On The Beach are the same
You will find you are dealing with the same company which adds to the confusion. The sad thing is a short telecon with Sunshine.co.uk could of sorted most of the problems l encountered instead the time spent on e mails must have run into literally hours & hours. Still not sorted yet waiting a reply to my last Email you always have to wait a minimum 24 hrs for a reply. I would like to make a point all the Email replies l have received from Sunshine.co.uk/ On The Beach have always been very polite. It isn't the fault on the staff. It is the process and system that is at fault. We the customer are the ones who suffer.

Please can you get in touch with me over a holiday I booked on Tuesday I’ve had no confirmation or no contact at all this is causing a lot of stress my name is Kate Roberts thsnkyou

Avoid at all costs. No customer at all. Booked online and didn't even get back to me!

You havnt requested any information from me as nothing has come up so you have lied yet again!

Amazing service from Yass today. He was so helpful, thorough and polite. A definite asset to your company. Thanks Yass

Company cancelled as i was too busy to talk to them in work hours. absolutely pathetic company

Don't expect any customer service. If there is anything happened or even flight changed by the company, they will not respond. I have called them several times used the online chat, no response. They put me hold for 1 hour 7 minutes and not answered.
Still wating for their response

Awful ! Please do not use. No customer service whatsoever.
They mis-sold me a 4 star holiday which was actually a 2 star.
I had a holiday from hell.
Sunshine didn’t want to know and ignored my complaints.
I raised a dispute with my bank who found in my favour.
Sunshine didn’t like this and stole the money back from my account. No notice, warning or approval, leaving me in poverty.
Another dispute raised and money refunded to me. Card now cancelled so Sunshine can’t keep stealing from me.
Needless to say Sunshine have ignored my emails and calls.
HORRENDOUS.

PLEASE BE AWARE, CALLING THIS COMPANY WILL RESULT IN HUGE PHONE BILLS, Advertised at 13ppm plus network charges, well these are the big one, work out at 65ppm which o2 are adamant goes to them not the phone networks. Holiday has just cost me another £77 as we booked over the phone with them. Will not be using again as this is extremely misleading

We had problems when one of our group slipped by the swimming pool and was hospitalised in Antalya Turkey. Firstly given the wrong number to contact hotel rep (wait of 2 hours) we spoke to the hotel they did not have a rep for on the beech. Tried another number another 2 hours. It is important that you have a representative available when something goes wrong.

I would give this -5 stars if I could. Spent weeks searching for the right holiday package and flights, find it advertised on sunshine holidays, book it, pay it, then I see it's pending and think nothing of it. The very next day I've gotten a call saying the hotel is overbooked. If it's overbooked then why is it being advertised on your website?

I've now had to pay cancellation charges on all the services I arranged for because I can't get that holiday again. Now I have to go through the process of finding a holiday, seeing if it lines up with the other people, and so much of rebooking the services I've had to cancel. So much hassle and the guy on the phone was so dense and kept interrupting me. Honestly do not touch this service. They don't even get money out of doing this, they're just inconveniencing my life because they're so inept at fulfilling bookings. Shoddy company

Shocking customer service if you have a problem don’t expect to get hold of anyone , transfer to hotel was a cock up resulting in half the party having to get a taxi as no room for some of us on the transfer we paid , tried to get hold of some to complain and hope a cock up didn’t happen on way back(which it did) when you call you go to 72 in the que surley that isn’t right it’s just a put off for you not to call , then you email them and get told you will receive a response in 53 working days wow !! So be careful if you book with this company because if you have a problem you have NO customer service

Telling me to Check in and do my "Advance passenger information" but Airline telling me no flight found & my Sunshine Ref is not known??? Flights in a few days & still no word from sunshine.

Booked our holiday months ago.
Contacted us 14 days before we fly to say the hotel we are booked to go to in Rhodes is under refurbishment and can no longer honour our booking. We were offered an alternative we were unhappy with and it was suggested we find an alternative. We found one and were told it was fully booked.
Both hotels are currently still taking booking for our dates via sunshine webpage.

Not sure why refurb would only be announced 2 weeks prior to people travelling.

I will not use sunshine again. I will also be sending all correspondence eg booking availability details for these hotels to the ombudsman. Definitely avoid at all costs

Be VERY VERY wary of this company.

I would not recommend at all and would have given 0 stars if I could.

I spent weeks planning my holiday and finally booked through them as it was a good deal.
It hooked me in as I am sure it was meant to.
A lot of juggling later (6 adults needing time off work, care needs planned , even sorting the dogs etc.) we were relieved when we finally got through the whole process, paid and could finally relax.

The emailed booking confirmation had 'pending' on it.
Email said they would contact us within 48 hours to confirm - obviously a very stressful thing to read given the logistics.

I phoned them this morning to query the 'pending' status.
Was told the flight booking 'isn't live' - absolute nonsense. The 'flight is full' but not to worry because we can change operator for an extra £1000+ , but then the dates don't quite tally, but don't worry, that's easily solved for another increase in price too.

It's an absolute joke.


After I was told this i was obviously upset. I went on By the Beach and the holiday was still advertised on there - so I booked it. I have now had both holidays cancelled. It's a big money making scam putting people in a position where they have to fork out more.

Please do not use this company if you need a definite booking and specific requirements.
Actually, don't use On the Beach or Sunshine Holidays at all. You can book it all yourself - guarantee your flights etc with the companies the very second you book.

Good holiday but I never. Been on a. Transfer like it it took 2:30 min to get there and the driver went to places where he did not need to and kept asking people what hotel they were staying at.

So far a horrendous experience with shuttle transfers and I havnt even left the airport after 3 hours since landing. We Arrived in Majorca at 12.45 am . On website it stays up to an hour wait for your transfer ( they leave out the point that it's 1 hour from check in for a shuttle) I have never had to check in anywhere ever before for a transfer . We eventually found the check in desk (states door 7 on instructions but it's actually at door 2) we are the only two people at the check in desk and have been since we arrived at 2.45am. I have a 10 year old with me and I am being told I've to wait until 3.45 until the 1 hour from check in is up to see if any other passengers will turn up ( something they can check on their computer systems and will know to expect other people ) they will then provide us with transport even if it's only for ourselves . The one hour is now up and of course no other passengers have turned up. I have just been told it will take another 30 minutes for a taxi to turn up and that I am quite lucky I am getting a taxi rather than a bus with lots of stops they are having a laugh at this point!!. So they lied in the first place saying they were waiting on other passengers when in actual fact they had no transport for us. And to bring a child through this experience is even more frustrating. The staff are quite rude . Definitely one of the worst experiences I have ever had in starting a holiday. Highly recommend not taking transfers provided by sunshine holidays and book your own it's the same price but much better service .I have never ever experienced anything like this ever before beyond shocking to say the least ! Lets hope the hotel doesn't disappoint 😡

Crooks who take your money first then tell you your confirmation is pending. We booked a holiday over the bank holiday for July we assumed it went through they took the deposit only for them to tell us IT ISN'T CONFIRMED. Then your call is in a queue for 5+ hours for them to tell you they had overbooked over the bank holiday and that the prices had gone up by £350, but because of the bank holiday it hadn’t updated. Then the same holiday is cheaper then what we booked from the same company yes SUNSHINE and ON THE BEACH. what a con you are the same company so the prices should be the same you should not lie and say that prices of hotels and flight are constantly fluctuating therefore the price has gone up. Please can you reimburse the extra money you have added to my holiday.

We had family holiday booked and due to personal circumstances we had to cancel and sunshine holiday were amazing and I would book with them again

Really bad booked a holiday then told there wanted another £400 as we needed a family room for 3 which was already booked please don't book with these cowboys