Surex.com Reviews 7.932

Awesome experience!

I made an initial inquiry regarding online Auto & home insurance quotes and was lucky enough to connect with Erich R. Through out the 2-3 week process he made himself available to answer all my questions in a transparent and clear way. I eventually decided to move forward based on his recommendations and the overall value of the services. I'm looking forward to being a long time client.

Terrible Service
I have been a customer for over a decade and am now moving my policies to a different brokerage. Service was great when I first started with Surex; unfortunately, it has gone downhill over the past few years.
In September 2025, while shopping for a new car, it took five days to hear back from anyone—after five phone calls and multiple emails—only to be told that my representative no longer worked for Surex. I was reassigned and then informed it would take another seven days to receive a quote. I went elsewhere and had a policy in place the same day. I eventually did receive a quote from Surex five days after I had already picked up my new car. The quote was double the price and it was clear no effort had been made to shop around.
In March 2026, I called my representative and left a voicemail to update an address on my auto policy. It has now been 20 days and I still have not received a response.

i would not recommend Surex, there are many other brokers who would be happy to provide better service.

My agent is very helpful Looks after all my concerns and any issues that I may have dealt with immediately without any stress to me recommend them highly.

Just signed up for car insurance through Surex. I dealt with broker Dayana Nunez, who was very helpful in answering all of my questions, and getting me the best rate for my car. I'm very satisfied with her service, and I would highly recommend her. Thank you.

I had a great experience working with our insurance agent, Dayana Nunez. She is incredibly helpful, patient, and knowledgeable throughout the entire process of setting up our home insurance. She took the time to explain all our options clearly and made sure we understood the coverage that best suited our needs.
Communication was smooth and prompt, and she is always available to answer any questions we had. Her professionalism and attention to detail gave us confidence that everything was handled properly.
I truly appreciate her support and would highly recommend her to anyone looking for reliable and trustworthy insurance assistance.

Just a huge thank you to Jessica Baracetti for helping us getting insurance for my daughter. Jessica was really helpful and patient with all my emails and phone calls to get my daughter her freedom 👍
Thank you Jessica again for all your help it meant alot to both of us 😊

Patti was fast, helpful and to the point. Thank you so much!

Preetpal Bedi really eased my mind in relation to my auto insurance renewal. He completed my complex form and submitted everything for me.

Jessica has been amazing in helping me find the best car insurance! She has gotten me every discount she can find and truly seems to care for her customers. I appreciate her hard work in helping me with a reasonable price and I’m grateful.

Jessica Baracetti has been an amazing broker over the last while. She answers my emails quickly and can always count on her when I need her!! Highly recommend her!!

The experience with process has been very positive for my family

Manjinder Singh was amazing help ! First time business owner. He took his time, was polite and professional. Got me the best quote for my insurance! Highly reccomended to anybody looking for insurance.

Manjinder Singh is a great pleasure to work with ! Very knowledgeable and professional throughout the entire process ! Worked fast and explained everything to me in detail. Would recommend anyone to work with him as this was the great experience from start to finish.

Devon was amazing great broker he helped me right away 5 stars thk u so much I was in such a panic and he calmed me down right away and put me at ease thks again u are the best

I had a wonderful experience with Mr. Devin Jeffrey! I had several insurance needs and Mr. Jeffrey helped me with everything. Devin was dedicated and informative. He took the time to explain everything to me through out the entire process. And he saved me a considerable chunk of money compared to what my previous insurance company was charging me. Top shelf service Devin! Keep up the great work. I hope I can refer all my clients directly to you!!!!

The car looked and smelled so clean. They went above and beyond. Best car detailing we've ever experienced. Got us in last minute and spent the time , job well done .

Very clear, kind and helpful!

Great experience. Shout out to Erich Rother who was an extremely helpful advisor throughout my application process!

Erich provided exceptional support throughout my insurance process. He explained everything clearly, made sure I understood my options, and guided me step‑by‑step with patience and professionalism. I felt genuinely supported, and he made what could have been a stressful experience feel simple and manageable. His communication, knowledge, and attention to detail really stood out. Overall, Erich is doing an excellent job and delivers the kind of service that builds trust and confidence.