Surex.com Reviews 7.932

Patti Gustafson is my advisor. She is very knowledgeable and friendly. She got me the best price and was so quick to get everything finalized so I can start driving my new car right away. Customer Service and communication is top notch! I would highly recommend her and Surex to anyone.

My customer service rep Jennifer DePaola was amazing. I had an excellent experience and wanted to take a moment to recognize the outstanding customer service I received. From the moment I reached out, the she was professional, friendly, and genuinely focused on helping me.

She took the time to listen to my questions, explained everything clearly, and made sure I felt comfortable with the entire process. It’s rare these days to find a company that combines efficiency with such a personal and attentive approach.

What stood out the most was her willingness to go the extra mile to make sure everything was handled properly. The level of care and attention to detail really made a difference and left a lasting impression.

Overall, I’m extremely satisfied with the experience and would highly recommend them to anyone looking for reliable service and a team that truly values their customers. Thank you for the fantastic support!

I dealt with Jennifer De Paola and she was upfront and honest. She walked me through the entire process and what to expect. She explained all the options and answered all (and there were many) questions about the pros and cons about the optional jnsurance coverages. She even contacted me with updates on a policy adjustment before I received it in the mail. She broke down the initial larger payment, due to the time of year my switch was taking over (Jan 5/26) She was able to save me $800 a year between home and car!!

Ashley made the process super easy to move forward after find a great quote for my auto and tenant insurance! You’re doing a great job Ashley!!

Good experience with anchal for last 4 years. Thanks for your suggestions and better deals!

I highly recommend Anchal as an insurance broker. She is extremely professional, knowledgeable, and reliable. What truly sets her apart is that she is always available and genuinely cares about the people she works with.
She takes the time to understand individual needs, explains everything clearly, and makes sure you feel confident in your decisions. With Anchal, you never feel like just another client — you feel supported and well advised.
It is rare to find someone so dedicated, responsive, and truly committed to helping others.

I cannot sign on to my account .... tried to create new account .... did not receive security code on my cell phone .... lousy previous response from your support center.

We had an excellent experience with our insurance agent Patti Gustafson! From the very beginning, she is incredibly responsive, knowledgeable, and patient in explaining all our options. She made the entire process smooth and stress-free, and we truly felt that she had our best interest in mind — not just selling a policy.

She took the time to understand our needs and found coverage that was both comprehensive and competitively priced. Any questions we had were answered quickly and clearly, and the follow-up service has been just as outstanding.

Highly recommend to anyone looking for a trustworthy and professional insurance broker. Exceptional customer service!

Patti my insurance broker is always fast to respond and very easy to deal with. I have trust in Patti due to her excellent customer service over the years.

Surex has been my go-to insurance for years -
Always responds swiftly.

Patti is very helpful and very knowledgeable. She returns calls and emails very promptly and a pleasure to speak with. No complaints what’s so ever!! Five stars!!

Veronique Abbott Is the Insurance Advisor that helped me with my motorcycle insurance. I was very impressed by the timeliness and ease of setting up the insurance with her. I then realized I needed to change the effective date and she did this after hours before a holiday weekend. Outstanding service that I greatly appreciated. Thank you

Erich was very easy to communicate with, he responded to every email and question promptly and was able to get me set up with a new insurance policy in the same day. I really appreciate all of his help and patience!

First of all my Broker is very efficient, fast and very swift in doing her job. i equally believe very strongly am on the right track with the right insurance am looking forward for a rewarding experience .

I’ve had a great experience with Surex, especially working with Jessica B. She is extremely helpful and always responds quickly whenever I have questions or need assistance. Recently, I had some banking fraud issues that caused missed insurance payments, and Jessica was there every step of the way to help us get everything sorted out and reinstated without added stress. Her professionalism and responsiveness made a difficult situation much easier to handle. I highly recommend Surex and especially Jessica B. for anyone looking for reliable and supportive insurance service.

Ive been with surex for almost 2 years and I have to say my insurance broker Jessica Baracetti" has been the most amazing person I could have ever dealt with! She is professional,efficient, quick and patient! Shes gone above and beyond her duties to help us out with anything we may need done on our policies! She has definitely made our experience with insurance stress free and enjoyable! Thank you Jessica ☺️

Erich Rother was super helpful and readily available throughout our insurance process. Our experience was great!

Excellent experience dealing with Erich Rother, fast and great communication!!

Jessica Baracetti is fantastic. She responds fast, communicates effectively, and divulges all the pertinent information without having to probe at all.

Erich was absolutely wonderful to deal with. Very knowledgeable and helpful with options. Would definitely recommend.