Surfroam Reviews 

Terrible service. E sim doesn’t work and customer support employee “Roamy” doesn’t answer the question at all. Stay away at all costs!

Prior to the pandemic I used surfroam in numerous countries and it worked great although at times I needed help from their support which was excellent.

Recently I purchased a new esim as their old sims no longer work. Service has been from bad (Bahraine where it sometimes would connect) to very good (Kuwait, Turkey). However customer service has become terrible. In the past they published a list of providers in every country as well as detailed usage. I asked them for a list and not even a reply.

When it works, it's fine but the poor customer service gives me pause to recommend it.

Update - I'm in Israel now and I cannot get it to function and zero response from their customer support. I no longer can recommend the service. Real shame as it was great for short trips when I did not want to buy a sim or I had just arrived in country and sims were expensive at the airport

Poor service. Doesn't connect to good networks automatically like the competition. When complaining, one is sent instructions for manual adjustments. Unlike other providers where the phone automatically connects to the network, Surfroam offers a poor experience with spotty connection.

Don't use this company if you need fast and reliable internet

Stay away!

Completly thiefs... I order a SIM card, i used it sometimes and a lot of times the card as no coverage in places where they state it as coverage. I top up the card a few times as well... After 2 months they discontinued my card, saying they will upgrade the cards!! my card is outdated due to their system update! the card has credit and followed they T&C , so, now if i want to use it, i have to order another SIM card, pay the shipping cost which is expensive and top up again!

SCAM! Stay away.

E-Sim ohne Funktion in vielen Staaten der USA. Auch in anderen Ländern Probleme. Erwartungen nicht erfüllt. Die Idee ist gut, wenns nicht läuft - dann ist es nutzlos.

Absolute con merchants, do not use. I purchased two sim cards for work travel having researched the countries they allegedly cover. The sim cards DO NOT work, the customer service is non-existent, and after I forced a refund they kept the £20 shipping cost - run a mile!

Terrible support. While in a trip to the US, I was unable to go online using their new eSIM card. I contacted support several times and they kept giving me the same answers, after I clearly told them that they just didn't work. When I asked for a refund, they simply refused. Stat away!

Use this sim all the time for locations outside my traditional roaming package whilst at work. Pay as you go is great, with no gimmicky bundles or data packages. If you travel to the ends of the earth, get one. I have both an eSim and traditional sim for two devices.

Würde am liebsten 0 Sterne vergeben!

Wie bereits in den vorangegangenen Bewertungen beschrieben:
Simkarte wurde ohne Ankündigung deaktiviert und das bestehende Guthaben einbehalten. Eine Reaktivierung wäre lediglich durch den erneuten Erwerb einer weiteren Simkarte mit weiterem Guthaben und Versandkosten möglich. Auf wiederholte Rückfrage wurde auf die aufgrund der Pandemie angeschlagene Geschäftslage verwiesen und schließlich gar nicht mehr reagiert. Auf eine Auszahlung des Guthabens wird erst gar nicht eingegangen.

Sollte jemand einen Weg gefunden haben, sein Guthaben wieder erstattet zu bekommen bzw. ohne weitere Kosten weiter nutzen zu können, so schreibt es doch bitte hier. Für den Moment kann ich ansonsten lediglich empfehlen, den estländischen Verbraucherschutz TTJA oder jenen von einem ihrer Firmensitze in Lettland und UK zu kontaktieren.

Interessierte Neukunden seien von den Geschäftspraktiken von Surfroam gewarnt, allen bestehenden Kunden wünsche ich viel Glück, ihr Geld zurück zu bekommen

Leider wie bereits in den vorangegangenen Bewertungen beschrieben:
Simkarte wurde ohne Ankündigung deaktiviert und das bestehende Guthaben einbehalten. Eine Reaktivierung wäre lediglich durch den erneuten Erwerb einer weiteren Simkarte mit weiterem Guthaben und Versandkosten möglich. Auf wiederholte Rückfrage wurde auf die aufgrund der Pandemie angeschlagene Geschäftslage verwiesen und schließlich gar nicht mehr reagiert. Auf eine Auszahlung des Guthabens wird erst gar nicht eingegangen.

Sollte jemand einen Weg gefunden haben, sein Guthaben wieder erstattet zu bekommen bzw. ohne weitere Kosten weiter nutzen zu können, so schreibt es doch bitte hier. Für den Moment kann ich ansonsten lediglich empfehlen, den estländischen Verbraucherschutz TTJA oder jenen von einem ihrer Firmensitze in Lettland und UK zu kontaktieren.

Interessierte Neukunden seien von den Geschäftspraktiken von Surfroam gewarnt, allen bestehenden Kunden wünsche ich viel Glück, ihr Geld zurück zu bekommen.

Ein Unternehmen, das darauf aus ist die Kunden über den Tisch zu ziehen. Alle haben dasselbe Problem, ich auch. Abzocke!
Gibt es eine Möglichkeit das Unternehmen zu zwingen? Nach deutschem Recht ist das nicht zulässig!!

Suddenly all Surfroam SIM cards became invalidated / unusable / expired just this month (without any previous warning or notice that this could happen in the future even during sign up) and users must purchase a new SIM card to use the remaining credit in the balance... In my case I must pay €37.50 in shipping costs to get the new replacement SIM.

An attempt was made to contact Support and try to find a solution, having used their service for years and spent thousands of Euros topping up. But as expected they ignored me and never answered back.

If they are a responsible Company they should compensate us the remaining balance or ship the replacement SIM at their own expense.

Horrible experience -- website does not offer ways to handle multiple cards and arrange top-ups.

And the best of all: They decided they needed to "change" their SIM cards, thus forcing all customers to BUY new ones. Ridiculous.

2 words: STAY AWAY

Surfroam beschließt aus dem Nichts heraus, dass alle Kunden bis 03/2022 eine neue SIM brauchen. Ich frage nach, was ich jetzt tun muss, um mein Guthaben zu behalten. Erhalte die Antwort, dass ich eine neue SIM benötige und diese bestellen muss. Auf diese neue SIM könnte man mein Guthaben dann transferieren. Ich tu, was mir gesagt wurde und bezahle immerhin 13,50€ für eine SIM, die ich nie tauschen wollte. Und jetzt kommts: *Nachdem* das alles passiert ist, teilt Surfroam mir mit, dass ich nun zusätzlich auch noch Geld aufladen müsste, damit das Guthaben nicht verfällt. Und zwar heute. Da bin ich dann wirklich raus.

Ich würde sagen, die haben mich ordentlich verarscht. Knapp 60€ Guthaben weg und nochmal 13,50€ für eine nutzlose (weil mit null Guthaben ausgestattete) SIM.

Finger weg von diesem Anbieter!

They cancelled by their own my SIM seven months before expiration date forcing me to buy a new one and afford shipping cost to keep my remainig amount. Not a trustworthy company. Last time with them.

Got an e-sim from surfroam

My Surfroam SIM was fine... until the company suddenly changed the rates and decided that all previously purchased SIM cards would expire on March 1st. Now they will cancel my service (and I will lose ALL money on both our SIM cards) unless I pay an ADDITIONAL 23.50 euro to ship two new SIM cards- months before my funds were set to expire. I contacted customer service and they refused to help.

So much for using this on my trip. Surfroam is one shady company- my best advice to you is to not be tricked by the low costs and to use another more trustworthy travel SIM.

Ich nutze Surfroam seit gut 2 Jahren. Die Karte und Netz funktionierte in der Regel gut. Kosten sind transparent (man muss sie aber halbjährlich (?) einmal nutzen - geht auch zuhause - sonst verfällt das Guthaben). Brauche sie jeweils nur kurzfristig. Bei längeren Aufenthalten macht vielfach ein lokale Karte mehr Sinn. Die Ersatz SIM kam innerhalb weniger Tage bei mir an. Soweit so gut und 5 Sterne.
Die alte Karte wurde gesperrt, aber das Guthaben wurde nicht gleichzeitig auf die neue Karte übertragen, es ging nix mehr, die Website ist im Umbruch, gibt keine passende Auskunft und der Help-Chat-Bot ist ein Idiot... Soweit, so schlecht und 1 Stern. Aber innerhalb 12 Stunden wurde das Guthaben übertragen und der Service funktionierte auf Anhieb. Daher überalles gesehen 4 Sterne.

I have been using Surfroam for a good 2 years. The card and network usually worked well. Costs are transparent (but you have to use it once every six (?) months - you can also use it at home - otherwise the credit expires). I only need it for short periods. For longer stays, a local card often makes more sense. The replacement SIM arrived within a few days. So far so good and 5 stars.
The old card was blocked, but the credit was not transferred to the new card at the same time, nothing worked, the website is in a state of flux, doesn't give any suitable information and the help chat bot is an idiot... So far, so bad and 1 star. But within 12 hours the credit was transferred and the service worked straight away. Therefore, all in all, 4 stars.

they just decide that they dont support there old sim cards anymore... so i have to callback all my clients to bring in there gps trackers...

zero professionality dont build your bussines on this company for iot devices

I have been their customer for a few years, but not any longer. On paper the idea sounded great - you have low rates for multiple countries with a single card on a use basis. However, only when you purchase the product you see that the reality is completely different.
At first - if you are lucky - you need to do several not-user friendly settings to connect, plus usually takes at least 3 phone restarts to connect to their internet. And this is if you are lucky. Half of the time I cannot connect at all, or manage to connect a day later, by which time I could have purchased a local card anyway. Especially for the more exotic countries - don't count on this one. Plus now they raised the minimum recharge to 25 EUR per year.

I still could live with that, where I finally gave up was last month I was on vacation in Egypt - their website showed 0.03 cents per mb, but with 15 EUR credit remaining - it lasted 69mb and that was it. When reached to their customer service - they told me that somewhere last year they decided to change the cards they use and for the old ones rates are different (0.21 EUR for Egypt). But you don't find these rates anywhere on their website, the Rates tab every normal person would go shows 0.03. In a response they sent me some notification form last year, which I still cannot find how to navigate to in their extremely confusing website , which says that the old cards expire and the rates will change, still even there there was not a rate for Egypt, but my card still connected and wasted my balance in 15 min. And now they ask me to recharge for another 25 EUR and to pay another 25EUR for card delivery ?!? These guys are a complete joke. Don't waste your time with them. If you still manage somehow a way to activate their card (which you should not take for granted, I am saying this from a personal experience), they will find a way to frustrate you in various other ways, trust me on this one!!!