Panama hat order. The hat looked plasticky and cheap, I did not feel it matched the description advertised. I requested a refund. Reluctance foremost. Then a series of emails to answer usually with ph... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a 3 piece suit. Shopify says delivered but I have not received this. Tried contacting customer support several times and had no reply. I’m starting to think this is a scam I have now been con... Toon meer
Bedrijf heeft geantwoord
I am so impressed with Sweetearing and how they handled my order. They didn't have my husband's hat size, and they worked with me to resolve the issue and put our interests and concerns first and fore... Toon meer
Bedrijf heeft geantwoord
I was skeptical at first, but I ordered a custom suit for my best friend’s wedding and couldn’t be happier! The fit was spot on, the quality exceeded my expectations, and it arrived in under 2 weeks.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sweetearing is a website that offers stylish and affordable suits. Whether you need a suit for everyday use, a wedding suit or a sequined prom suit, Sweetearing has it all.
Contactgegevens
408 E 76th St, 10021, New York, Verenigde Staten
- support@sweetearing.com
- sweetearing.com
3,0
Gemiddeld
143 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I still have received my order from 10…
I still have received my order from 10 days ago. I have received no emails stated it has shipped. The only email I received was when Sweetearing took my money of $135 for a men's suit I ordered so it could arrive before Mother's Day. If I don't hear from them by Monday, May 4, 2026, I will report them to the Better Business Bureau to seek a refund. I wish I had checked the reviews before dealing with the company. I too was unaware it was in the UK. Where is my order!
23 april 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We are very sorry for the concern and frustration this delay has caused you. We completely understand how important it is for your suit to arrive on time, especially for an occasion like Mother’s Day, and we sincerely apologize for the inconvenience.
Please note that orders typically require some processing time before shipment, and delays can occasionally occur due to high order volumes or logistics handling. We also apologize for the lack of timely shipping updates, as this is not the experience we want for our customers.
We kindly ask you to contact our customer service team directly with your order number so we can urgently check the status of your order and provide you with a clear update or solution as soon as possible. Your case will be prioritized.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes
Very Helpful with the refund process
Very Helpful with the refund process. Thank you so much!
27 april 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Many thanks for your valuable feedback. We’re glad to hear that you found the refund process helpful and smooth.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I unfortunately ordered the wrong size…
I unfortunately ordered the wrong size of hat. I was surprised how hassle free and extremely fast they were to respond back to help me with my refund. Thank you for your prompt service and helpfulness in remedying my issue. Best regards
Mr. Rangel
26 april 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you very much for your kind message. We’re really glad to hear that our team could respond quickly and assist you with your refund smoothly.
We understand that ordering the wrong size can happen, and we’re happy we could help resolve it without hassle. Your appreciation means a lot to us and encourages us to keep providing helpful and efficient service.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Buyer Beware
Buyer Beware! Hat was delivered in a shoe box, smashed and I ordered a small and they sent a HUGE hat that fit my husband. I read return policy and felt okay about the purchase, BUT what they don't tell you is that the hat comes from California, but you have to pay for return shipping to the United Kingdom. I DO NOT RECOMMEND DOING BUSINESS WITH SWEETEARING.
17 april 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We are very sorry to hear about your experience and sincerely apologize for the condition of the hat upon arrival as well as the sizing issue. We understand how disappointing it must have been to receive a damaged item that did not match your order.
We also regret any confusion regarding the return shipping details. This is not the experience we want for our customers, and your feedback has been noted. We will review our packaging methods and improve how we communicate return policies to ensure greater clarity in the future.
We would truly appreciate the opportunity to review your order and help resolve this matter properly. Generally, if you purchased the product from the United States, it should be returned to our US warehouse. It's possible our colleague gave you the wrong warehouse address. Please contact us directly with your order details so we can assist you further and work toward a suitable solution.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Order cancellation
I had to cancel my order due to an issue on my side, customer service replied promptly to my request and refunded me immediately.
17 april 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We appreciate you taking the time to share your experience. We’re glad to hear that our team was able to respond promptly and assist you with your cancellation and refund smoothly.
We understand that unexpected situations can happen, and we’re always here to help make the process as easy as possible. Your kind feedback means a lot to us.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Don't do it!
Firstly: I think any of the positive reviews for this company on here are fake, they have to be! Just too good to be true considering my experience. I would take a lot of heed from the 1 star reviews if I were you! The company seems to be Chinese, though the fancy websites say 'UK' and 'US' on them - which I'm sad to say fooled me. They have a Chinese attitude to customer service too, making it difficult for returns, not accepting their resposibility and wanting to charge for restocking and postage. They had the nerve to offer me 10% off. The fancy pictures of products on their websites are not representative of what they will send you either. I wanted to return a hat that has a distorted rim due to them stuffing it into too small a box. Not only that, and my main issue actually, is that it wasn't the same as shown on the site by a long margin. The crown is lower, the crown has a different dimple in the top, there is no lining when they said there was one. Yet all they can do is ask about damage, insist on photos etc., when they know they've send me a load of crap. The quality just isn't there for a hat that was advertised as originally being £92 worth. To me it is worthless and I wouldn't been seen dead in it. Even for a fancy dress party, which is all it's good for. Beware and do your research better than I! If I get satisfaction from these people I will update this review, but with their attitude I don't hold out a lot of hope.
Update: Sweetearing have now refunded me. This comprises the full price of the item and the carriage cost from them to me. However: The £6.05 it cost me to return the item to them (there was no return label provided) has not been refunded. I'm not going to fight that and will put it down to experience. It serves me right for not carrying out due diligence on the company before purchase! Also: It took about 2 weeks of wrangling to get the agreement to return, about 3 weeks or more on top of that and following the return to actually get the money in my account.
19 april 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused. We understand how upsetting it is when the product you receive does not match your expectations, especially in terms of quality, design details, and packaging.
We also regret that our service and return process did not meet your expectations. Please understand that our intention is never to make returns difficult, but to follow a standard process to better understand each situation and provide a fair solution. We will take your feedback seriously to improve our product accuracy, packaging methods, and customer service approach.
Your comments regarding product presentation, material, and shipping protection have been noted and will be shared with the relevant teams for review and improvement. We are also working on making our policies clearer and more customer-friendly to avoid similar concerns in the future.
We would truly appreciate the opportunity to review your case again and work toward a proper resolution. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Horrible misleading and cheap material.
Horrible misleading and cheap material.
Ordered a suit I usually wear lard, I ordered xl. The xl was small. I asked to return they start telling me to keep it and they will give me $50 when I insist on returning it they said $90 lol. Any way now there is 20% restocked fee. And i need to pay for shipping.
Stay away save your money.
They contact me for resolution but they have no solution.
Still saying a scam stay away
31 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hi dear,
We sincerely apologize for the frustration and disappointment you’ve experienced with both the sizing and the return process. We understand how upsetting it is when an item does not fit as expected, especially after choosing a larger size.
We also regret any confusion or frustration regarding the return options and restocking fee. Our intention is to offer flexible solutions, but we understand this may not have met your expectations in this case. Your feedback has been noted, and we are reviewing both our sizing guidance and return process to make them clearer and more customer-friendly.
We would appreciate the opportunity to look into your order again and work toward a fair resolution. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great experience and great customer…
Great experience and great customer service
4 april 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you so much for your kind feedback. We’re really happy to hear that you had a great experience with us and that our customer service met your expectations.
Your support means a lot to our team and encourages us to keep providing the best service possible. We truly appreciate it.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Terrible Quality Cowboy hat!!!
Terrible Quality- I ordered a cowboy hat from this outfit and the quality is terrible! They say it's made of felt but it's not - it's velcro-like cheap material and collects every bit of dust and the stitching is so so bad. They said there isn't anything wrong with the quality - bit of a joke really! I wouldn't buy a thing from them. SUCH poor quality. Please beware as I think some of these reviews are fake as well - these cowboy hats are NOT worth £50...not even worth £2.
3 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize that the product did not meet your expectations. We understand how disappointing it must be to receive an item that does not feel as described in terms of material and quality.
Please know that your feedback regarding the fabric, stitching, and overall quality has been taken very seriously and will be shared with our product team for review and improvement. We also sincerely apologize if our previous response made you feel that your concerns were not acknowledged, as this is not the level of service we aim to provide.
We would really appreciate the opportunity to review your order again and work toward a fair solution for you. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
false product photos. not what you will receive
I ordered cowboy hats from sweetearing that state "premium wool" and "leather hat band". the hats arrived and are completely different than the photos on their website. the hats are not wool and are very poor quality. when I contacted them they said the hats are "fine" and an upgraded quality. The gaslighting is hilarious! They know they are using other peoples product photos and trying to pass off poor quality products and then charge a restocking fee and make you pay to return the items. Do not purchase from this website!
18 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the disappointment caused. We understand how frustrating it is when the product received does not match your expectations, especially regarding material and quality.
Please know that we take your concerns about product descriptions and images very seriously. Your feedback has been noted and will be reviewed with our team to improve accuracy and avoid any misunderstanding in the future. We also apologize if our previous response made you feel unheard, as this is never our intention.
Regarding the return and refund process, we understand your concerns and would like the opportunity to review your case again to provide a fair solution. Please contact us directly with your order details so we can further assist you and work toward resolving this matter properly.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Would give 0 stars if I could
Would give 0 stars if I could. Ordered a suit a size bigger on purpose and it was comically small. Between delayed email responses and their proposed restocking fees this company is not concerned with customer service. The website has excellent pictures but I received a suit 3x smaller than my order. Instead of admitting fault and refunding my money I have to go back and forth with the support team. Don’t waste your time or money on these scam artists.
21 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We understand how disappointing it must be to receive an item that does not fit as expected, especially after ordering a larger size.
Please know that your concerns regarding sizing, communication delays, and the return process are taken very seriously. This is not the experience we want for our customers. We are currently reviewing our sizing guidance and customer service response times to improve both accuracy and support.
We also apologize for any inconvenience caused during the refund process. Our intention is never to make things difficult, and we regret that it felt that way. We would really appreciate the opportunity to review your order again and work toward a fair and satisfactory resolution.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great customer service!
20 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you so much for your kind words. We’re truly glad to hear that you had a great experience with our customer service. Your support means a lot to us and encourages our team to keep providing the best service possible.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great customer service
The products in the picture are not accurate to the product you will receive. But this company will work with you and if you don't end up happy you will get a no hassle refund. I would do business again with this company if they in fact had the correct product.
19 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you very much for your honest and thoughtful feedback. We truly appreciate you recognizing our customer service efforts, and we’re glad we were able to support you and provide a smooth resolution.
At the same time, we sincerely apologize for the mismatch between the product received and the images shown. Your feedback is very important to us, and we are actively working on improving the accuracy of our product descriptions and photos to ensure a more consistent experience.
We’re grateful for your understanding and your willingness to consider shopping with us again. We will continue to improve and hope to provide you with a better experience next time.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I ordered the wrong size and I messaged…
I ordered the wrong size and I messaged them and they got back to me really quickly and got me a return so I will definitely be shopping with them again
17 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We truly appreciate you sharing your experience with us. It’s great to hear that our team was able to respond quickly and assist you with the return process.
We understand that ordering the wrong size can happen, and we’re glad we could help make it right for you as smoothly as possible. Your support and willingness to shop with us again mean a lot to us.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great people to deal with
From start to finish the people at Sweetearing were very patient and worked effortlessly to not only answer my questions but also guided me through sizing for a hat. Unfortunately even with all their help and guidance my head is to small for the hat that I wanted. I'm very pleased to have been able to deal with such patient people. I can say this , you can't go wrong working with them. They go the extra mile and then some to help you.
12 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you very much for your thoughtful and kind feedback. We truly appreciate you taking the time to share your experience with us. It means a lot to know that our team could patiently assist you and guide you through the sizing process.
Although the hat size wasn’t the right fit in the end, we’re very grateful for your understanding and for your kind words about our service. Providing careful support and doing our best to help every customer is always our goal.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I ordered two suit from them for my…
I ordered two suit from them for my kids for prom! They are both very nice suit but one didn’t fit my son and the color was not quite what we were looking for, they were very quick to respond when I sent a request for a return and instead of me having to return the suit they said I could keep it and gave me a partial refund, I was very impressed and greatful for the great customer service! I will be ordering again from them!
4 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you very much for taking the time to share your experience with us. We’re really happy to hear that the suits worked well for your kids’ prom and that you were satisfied with our customer service.
Although one suit didn’t fit as expected and the color wasn’t exactly what you were looking for, we’re glad we could quickly assist and provide a solution that worked for you. Your satisfaction is very important to us, and your kind words mean a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I am so impressed with Sweetearing and…
I am so impressed with Sweetearing and how they handled my order. They didn't have my husband's hat size, and they worked with me to resolve the issue and put our interests and concerns first and foremost. Rather than selling us a hat that wouldn't fit him, they actually suggested we cancel the order and wait until they could accommodate us, and they quickly refunded the money. That is such integrity. This is a company I would like to buy from in the future. Putting Customers First...a beautiful novelty in today's world. Thank you, Sweetearing!
3 maart 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you very much for your thoughtful and kind review. We truly appreciate you taking the time to share your experience. It means a great deal to us to know that our team was able to assist you and prioritize what was best for your husband rather than simply completing the sale.
Customer satisfaction and honesty are very important values for us, and we’re glad that our efforts to handle your order responsibly left a positive impression. Your understanding and support are sincerely appreciated.
We look forward to the opportunity to serve you again in the future when the right size becomes available.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Quick Response!
Reached out to customer service a week after I ordered. Did not receive updates but was also unaware that it was in the UK (I’m in the US) Customer service had a quick response and was able to cancel and get a quick refund.
23 februari 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you very much for sharing your experience. We’re glad our customer service team was able to respond quickly and assist you with the cancellation and refund.
We also appreciate your understanding regarding the shipping location, and we are working to make delivery information clearer to avoid any confusion in the future. Your feedback helps us continue improving both communication and service.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
AVOID at all costs.
AVOID at all costs.
Wouldn't pay £2 for this fancy dress suit. Horrible materiel which is see-through and horrible customer service who try everything to not give you your money back.
STAY CLEAR
16 januari 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
We are truly sorry to hear about your disappointment and sincerely apologize that the suit did not meet your expectations. We understand how frustrating this experience must have been, especially if you were unhappy with the material and the overall quality.
Please know that we take concerns about product quality and after-sales service very seriously. Your feedback will be shared with our production and customer service teams so we can review the materials and improve our handling of refund requests. Our goal is never to make the process difficult, but to ensure each case is handled fairly according to our policy.
We would genuinely appreciate the opportunity to review your order details and see how we can assist you further. Please contact us directly so we can look into this matter and work toward a proper resolution.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Sweetearing was kind enough to promptly…
Sweetearing was kind enough to promptly cancel my order when I asked and wished me well. Many businesses are reluctant to do that, and I appreciate the consideration.
13 februari 2026
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you very much for your kind words. We completely understand that sometimes plans change, and we’re glad we could assist you promptly with your cancellation request. Your appreciation truly means a lot to us.
We always aim to handle every request with understanding and respect, and we’re grateful for your recognition. We hope to have the opportunity to serve you in the future whenever the time is right.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
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