I’ve made two orders from Swoon London. The quality of the product is fantastic and far exceeded my expectations. Delivery is prompt. On my second order, Royal Mail lost the parcel and were extremely... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent wee company. Bag is beautifully made, delivery was quick & there was a handwritten note from the owners thanking me for my purchase. Bag was bought as a gift but I’ll be shopping for me ne... Toon meer
Bedrijf heeft geantwoord
The quality of my new Stratford bag is superb, design is very trendy and the two free woven bag straps of my choice are a bonus, three different looks. So very happy with my new leather bag
Bedrijf heeft geantwoord
Another lovely bag from Swoon. This is bag number five for me and I haven't been disappointed. I love these bags as they are high quality leather and so practical with great storage for everything I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Handtassenwinkel
- Tassenwinkel
- Koffer- en tassenwinkel
- Winkel in modeaccessoires
- Lederwarenwinkel
- Reisartikelenwinkel
Geschreven door het bedrijf
Swoon London is a modern fine leather handbag brand. With style, practicality and quality is at it's core. We began small, keeping our core products limited. We have grown a lot since, but we still insist on having a small (but perfectly formed) collection of styles and colours for our customers to 'Swoon' over and enjoy! The owners of Swoon are two people who are polar opposites! Together, they create magic! This totally embodies what the brand is all about! Swoon London was launched whilst enjoying the calm tranquility of the River Dart on the south coast of England. Anna enjoys owning designer handbags, but whilst jumping on and off boats, a beautiful, functional, affordable handbag was really needed! Something that can travel anywhere with her, and always look fabulous, without the price tag of the high end designer bags! Anna believes a bag should work with you, in any given setting - thus the addition of the interchangeable straps! The straps change with your outfit, your style, even your mood! Anna has spent over 20 years working within luxury fashion. Brand, style, and customer service are part of her DNA! Jules's background is the Automotive industries. Jules loves the detail, and is always looking for ways to improve the customer experience for our customers! Our aim is to provide our customers with beautiful, personalised leather bags and accessories that are stylish, affordable, versatile and practical.
Contactgegevens
Denmark House 143 High Street, Chalfont St. Peter, SL9 9QL, Gerrards Cross, Verenigd Koninkrijk
- hello@swoonlondon.com
- swoonlondon.com
4,8
Uitstekend
360 reviews
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Antwoord van Swoon London
Thank you so much for your fantastic review, Kate! The Blue Rainbow Bag Strap is such a vibrant and fun choice—we’re so glad you love it! We look forward to welcoming you back to Swoon London soon!
Antwoord van Swoon London
Thank you so much for your fantastic review! We’re thrilled to hear you’re happy with the quality of the materials and the quick delivery of your Stratford bag. We look forward to welcoming you back to Swoon London in the future!
Antwoord van Swoon London
Thank you so much for your fantastic review, Nicola! We’re thrilled to hear you’re happy with your Midnight Black Stratford XL. We hope you enjoy using it and look forward to welcoming you back to Swoon London in the future!
The ordering of my handbag was very…
The ordering of my handbag was very easy to do on your website.
22 november 2024
Antwoord van Swoon London
Thank you for your wonderful review, Angela! We’re thrilled you found the ordering process easy and hope you adore your Downton XL bag – such a timeless choice. We look forward to welcoming you back to Swoon London soon!
Good easy ordering system good…
Good easy ordering system good product, delivered on time.
5 november 2024
Antwoord van Swoon London
Thank you so much for your fantastic review, Angela! We’re delighted to hear you’re happy with your Grey and Black Abstract Bag Strap—it’s such a stylish choice. We look forward to welcoming you back to Swoon London again soon!
Excellent process
Very prompt delivery and my purchase was beautifully packaged and just what I wanted. I would recommend this company to others.
21 november 2024
Antwoord van Swoon London
Thank you so much for your fantastic review, Claire! We’re delighted to hear you’re happy with your Neutral Nautical Bag Set—it really is such a lovely combination. We’re also thrilled that you appreciated our packaging. We can’t wait to welcome you back to Swoon London again soon!
Antwoord van Swoon London
Thank you so much for your lovely review, Anna! We’re thrilled to hear you’re happy with your Black and Stone Woven Mosaic Bag Strap—it really is a fantastic choice! We look forward to welcoming you back to Swoon London again soon.
A brilliant service
A brilliant service. Quick delivery and a beautiful bag. Absolutely love it.
19 november 2024
Antwoord van Swoon London
Thank you for your fantastic review, Julie! We’re thrilled you love your Denim Downton XL—it truly is a stunning colour. We look forward to welcoming you back to Swoon London soon!
A happy customer
I encountered a problem with my bag three days after receiving it and Swoon have been quick to sort out for me. It certainly hasn’t put me off Swoon as my other bag has been wonderful. I get the Downton XL as I like the size but it looks good as a crossbody and I can get everything in I need.
18 november 2024
Antwoord van Swoon London
Thank you for your fantastic review, Susan, and for choosing Swoon London again! We’re so pleased we could resolve the issue for you, and we completely agree—the Downton XL is such a great size. If you need any further assistance, please don’t hesitate to reach out. We’re always happy to help and look forward to welcoming you back to Swoon London soon!
Antwoord van Swoon London
Thank you for your fantastic review, Ann, and for choosing Swoon London again! We’re delighted you thought your selection made the perfect gift—we couldn’t agree more! We hope the recipient loves it as much as you do. We look forward to welcoming you back to Swoon London soon!
Lovely bags and great quality
Lovely bags and great quality. Fantastic customer service too
16 november 2024
Antwoord van Swoon London
Thank you for your fantastic review, Karen, and for choosing Swoon London again! We’re thrilled that you’re happy with your Downton XL bag, and we loved your strap choices too. We look forward to welcoming you back to Swoon London soon!
Placed an order on the Friday delivered…excellent company
Placed an order on the Friday delivered free next day Saturday. The bag is beautiful great quality plus two free straps & key ring also got 10% off 1st order. I would highly recommend this company.
8 november 2024
Antwoord van Swoon London
Thank you for your fantastic review, Carol! We’re thrilled to hear that you love your New York Bag Set and appreciate the quality, extras, and speedy delivery. It’s wonderful customers like you that make our day! We hope to welcome you back to Swoon London soon!
Super cute bag
The bag is brilliant, but what's better is the customer service! I got a reply to my email within a couple of hours and the bag was delivered the next day!
31 oktober 2024
Antwoord van Swoon London
Thank you so much for your fantastic review, Kim! We’re thrilled to hear you love your Midnight Black Downton Bag, and we’re so glad the personalisation turned out just right! It was a pleasure assisting you, and we look forward to welcoming you back to Swoon London soon!
Great bag!
I love the bag - perfect size and the zippered front pocket is great for my phone. Only negative is that I wish the 2 extra straps I picked out were finished on both sides . I have several straps from a similar bag and I’m using those instead .
6 november 2024
Antwoord van Swoon London
Thank you for your wonderful review, Caroline! We’re so pleased to hear you love your Downton XL in Bronzed Tan—it’s such a timeless color. We understand your feedback about the woven straps, which are designed with one-sided patterns due to their manufacturing process. However, with the double-layer construction, we hope they still look beautiful when worn. You also have our Gold Abstract strap, which is finished on both sides for added versatility. If you have any questions, please feel free to reach out to us at hello@swoonlondon.com. We’re always happy to help and look forward to welcoming you back to Swoon London soon!
Bought this as a present for my wife
Bought this as a present for my wife. Quick delivery and she is delighted with the bag.
4 november 2024
Antwoord van Swoon London
Thank you so much for your fantastic review, Mr. Jamieson! We’re thrilled to hear your wife loved her Big Tan Bag Set—it makes such a thoughtful gift. We look forward to welcoming you both back to Swoon London soon!
Antwoord van Swoon London
Thank you for the fantastic review, Laura! We’re thrilled to hear you love your new Downton XL bag in Denim—it really is a beautiful colour. We look forward to welcoming you back to Swoon London soon!
Wasn’t what I needed
Wasn’t what I needed. I returned it the same day I received it. Still waiting for my return credit.
4 november 2024
Antwoord van Swoon London
Hi Adele,
Thank you for taking the time to leave us a review. We’re sorry to hear the bag wasn’t what you needed and that your experience didn’t fully meet your expectations.
After checking on your order, I can confirm that we sent your return label the same day it was requested. According to the UPS tracking, your return is still on its way back to us, and you can track its progress with the tracking number provided. Once it arrives and has been checked in, we’ll process your refund right away.
We strive to make every order and return process as smooth as possible, and we’re always here to assist further. If there’s anything more we can do, please feel free to reach out to us at hello@swoonlondon.com.
Thank you again, and we hope to have the chance to better serve you in the future.
Kind regards,
The Swoon London Team
Beautiful purse just maybe not for me.
I was very excited to receive my Stratford crossbody bag. Customer service was excellent. I had a few questions upfront and they answered right away.
But I ended up being disappointed in the bag. The leather is very stiff so so it feels more like carrying a box instead of a purse. The straps were wider than I anticipated and also so stiff so it felt like a seatbelt. I didn’t realize the free return policy did not extend to the United States.
I may try using it with the leather strap and see if it might break in a little bit.
Beautiful look - just not for me.
4 november 2024
Antwoord van Swoon London
Thank you for sharing your feedback, Jac. We’re glad to hear you love the look of your Stratford bag and appreciated our customer service. However, we’re sorry to learn that the bag’s leather and straps feel stiffer than expected.
With time and regular use, both the leather and fabric straps will soften, becoming more flexible and comfortable. We’re always looking to improve, so we appreciate your input on this!
Regarding returns, we strive to keep our policies as clear and transparent as possible, and details can be found in our Shipping & Refund Policies. However, we understand this might have been an inconvenience, and we apologise for any misunderstanding.
If there’s anything else we can do to assist, please don’t hesitate to reach out to us at hello@swoonlondon.com. We’re here to help!
Excellent quality
Excellent quality, speedy delivery, lovely personalised note. Straps are lovely too. Highly recommend! I’ll definitely be ordering again!
28 oktober 2024
Antwoord van Swoon London
Thank you for your fantastic review! We’re thrilled to hear you’re happy with your Swoon bags. You chose some of our most popular pieces, and we look forward to welcoming you back to Swoon London soon!
My bag arrived promptly
My bag arrived promptly. It was well packaged so in perfect condition. Genuine leather, defo not, faux. The chain strap has a good weight to it, so you can throw it over your shoulder and it stays there. It arrived just in time for a night out in Glasgow, for my son's engagement party. So it can be dressed up with the chain strap, then a simply swap on the Monday for work. Keeps all my personal items organised in the different compartments. Excellent quality zips. A photo can be supplied if required.
29 oktober 2024
Antwoord van Swoon London
Thank you so much for your fantastic review, Mr. & Mrs. McLaughlin! We’re thrilled to hear your Calma Stone Downton arrived in perfect condition and just in time for your son’s engagement party – congratulations! It sounds like you’re getting the most out of its versatility with the chain strap for evenings out and the different compartments keeping everything organised for work. We hope you continue enjoying your bag and look forward to welcoming you back to Swoon London soon!
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