Tailorbakes Reviews 164

My daughter loved her cookies and they arrived as scheduled. Will definitely order from them again!

It was really good and fufilled my expectations. Will love to order again.

Used Tailerbakes for our Christmas gifts, and we were very impressed by the efficient service we received.
Our gift recipients were very happy with the quality and amount of treats received, we would definitely be using again. Thank you

Very well presented and delicious brownies.

Customer service was great, delivery was great and the cookie was delicious! Will definitely be using them again

The delivery of my first order was not correct. I wrote an email and they sent my order again at no cost. Perfect customer service. They solved the problem quickly. So satisfied

I ordered a giant cookie for my daughter’s birthday as she is living away. I ordered it to her work place in London. I did specify a time and it arrived a number of hours before she was at work so she didn’t get the joy of the delivery. This was disappointing. However, she did love it. It looked amazing and she said it was very tasty. Overall I am happy but I wish they had delivered in the timeframe I requested.

I am dissatisfied with the cookie I received. The quality was poor, and the writing was messy, not matching the advertised appearance. Additionally, the order arrived a day earlier than the confirmed ship date of November 13th. Since this was intended for a birthday, the timing was important. While I could overlook the early delivery if the product itself had been of good quality, unfortunately it was not. I am disappointed and will use a different company in the future. Based on the other reviews, I won't bother contacting customer service.

Very cheap ingredients, poorly packaged, didn't arrive on time.

I purchased some treats for my son who would not be home to celebrate his birthday. He said they were delicious! From the pictures he sent, they looked amazing. Communication with TailorBakes was helpful too. They let me know every aspect of the production and delivery of his items. I am thankful to have found TailorBakes

Delicious brownies, speedy delivery and came well packaged

Great tasting brownie. Requested it about a week before it was needed and delivered on the date as asked. Would definitely recommend.

Ordered these and paid for next day delivery. These were ordered early morning of the 17th September for the 18th as a birthday gift. It is now the 20th and still no brownies and no response to my emails or update on why there is a delay (which if updated on any delays, I would have been more understanding). Won’t be ordering from here again.

Ordered on the 4th of September came on the next day like was told they come in the morning very impressed. My son absolutely loved them. He said there were the best brownies he had. Thank you will order again

Unfulfilled order, never replied to my emails to them, no confirmation of order, no refund initiated, fraudulently taken money, website says 100% guarantee and 24/7 customer feedback none of that is true. Please dont believe all the 5 star reviews, shambolic and fraudulent website. DO NOT USE

Never received gift box. They admitted they entered wrong house number and said they would resend the order. Never did. Asked for refund twice. No response from company.

Thank you so much for the box of brownies that you made for my friends. They were delighted and got stuck into them straight away.
They were easy to order online, delivered on time and a very reasonable price.
I will have no hesitation buying from you again and will be recommending you to all my friends & family xx
Ps warm them for 10-15 seconds in the microwave, taste even better.

There was a problem with my shipping address so it was sent to the wrong location! Tailorbakes quickly fixed it and ensured the receiver got their gift at the right address - thank you! (And the two people who got the giant cookies loved them :))

I ordered as a birthday gift for a family member. After looking for a bakery that will deliver on a Sunday I chose this company for that very reason. After spending almost £40 on a box of the “cookie pie cakes” they were delivered on the wrong day and to the wrong address (my house instead of my brothers house).

During checkout I was asked to fill in the delivery adress and recipient details and select which day I would like delivery. (I paid £4.99 for selected day delivery). I placed my order and received my confirmation email. I read my confirmation email to check that everything was as ordered and did think it strange that the delivery adress was not on the confirmation, however did not think much of it as I know I had inputted it at check out. I later found that the delivery adress was on the confirmation email however it was in a tiny tiny box at the very bottom of the email in right hand corner. Below all other less important information. The order confirmation did also clearly state nominated day delivery for Sunday 6th for £4.99.

On Saturday 5th I came home to a parcel addressed to myself and when I opened it, I discovered it to be the gift I ordered for my brother. I immediately tried to contact the company however there was no contact number whatsoever so I was forced to send an email. I did not receive a response until 2 days later which is when I was quite abruptly and rudely told that because I have used Apple Pay at checkout, my adress had been overrided and “it is not there fault that my Apple Pay settings are wrong on my device” (I checked my phone settings and cannot see any trace of such thing). They also went on to say that the delivery date was moved to Saturday (without my knowledge) because they don’t deliver on Sundays and this also isn’t their fault because “it says so on the footer of every page on their website” (it doesn’t).

I replied back to say I understand that the Apple Pay problem may not have been a first hand mistake of the company, however it does seem to be an issue with their website and due to this they should either not accept Apple Pay, have a notice at checkout, or make the delivery address much more prominent on the order confirmations. I also think that if they do not offer Sunday delivery (which isn’t stated anywhere on the website at all) they shouldn’t allow it to be selected let alone put it on the confirmation emails.

Aisha from the customer service team who had been dealing with my case got back in touch to (not even apologise) but continue to place all blame on me. I was very disheartened by the lack of empathy regarding the situation. I was offered 50% credit (not even refund 50% refund) of the cost of my order. When I requested credit of the full amount, I was declined.

I feel as though this company should value their customer’s experience much more than they have shown to. And accept that what has happened to my order could be very quickly resolved by a replacement box being sent to the correct address, or giving me credit of the amount to reorder myself.

Because the box was delivered a day before it was supposed to be, I was unable to send the gift until two days later. Which therefore didn’t arrive until a day after that. Resulting in a fairly stale box of very expensive cookies being sent to my brother as his gift and myself having to pay two lots of delivery for it.

Even if the company refuses to take responsibility for the Apple Pay error, I feel as though it is not unreasonable to ask for a the full amount in credit solely due to the delivery date problem. And now the way I have been spoken to and very rudely blamed by their team.

I hope that the company will see this review and take action towards how they deal with similar problems in future.

I've been there a few times. And every time I taste their amazing cakes, just like my first. literally just like heaven in my mouth.