Teppana UK Reviews 

186
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good range of rugs with quality velcro type separate anchoring pad. Good price and compares very favourably with Ruggable. Prompt delivery. Happy with my purchase.

Beoordeeld met 5 van de 5 sterren

I ordered this based on reviews, the practicality of the rug (i have a new puppy) and the beautiful designs. The communication right from the start was excellent on the progress of the order, and when... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy ordering process and items delivered much more quickly than expected. At last rugs that can be easily laundered without damaging my washing machine. Yes, a considered purchase, but hopefully they... Toon meer

Beoordeeld met 1 van de 5 sterren

Really bad customer service. I ordered a rug over 3 weeks ago and it still isnt here, they have lied to me, said i have to wait over two weeks to investigate with UPS, told me they have started that... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Decoratie- en interieurwinkel

Geschreven door het bedrijf

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

186 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,4

Alle reviews

(186)

105 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Amazing selection of colours and patterns

An amazing choice of colours and patterns, we found exactly what we were looking for and it’s finished our room off perfectly, we have two dogs and so being able to wash it is great. Delivery arrived on time as promised, we will definitely order again. Thank you.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The design is great

They are still in the box waiting for winter but I have had them out. Seems a great system . As a carer I need to be able to clean these rugs frequently so when winter comes these are going to be invaluable. The design is great.

30 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I love the rug

I love the rug. Just what I was looking for. My only slight disappointment is that the rug is about 4 inches longer than the underlay. But overall I love it.

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My new rug gives me pleasure every time…

My new rug gives me pleasure every time I step onto it in the morning! I'm also happy to know that my dog's dirty paws won't matter because the rug is washable. The delivery took a day or two because it comes from Germany but it was worth waiting for and arrived in perfect condition.

12 juni 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Stunning rug not without its issues.

So Delivery took a long time to come, around 5 weeks however when arrived was packaged really well. I’m not sure why but I purchased the under lay for Uber the rug, I’m confused as it came in two halves, meaning through time and traffic you see the dip in the rug.
Also I had the zebra print rug it is beautiful looks lovely in my lounge but already has faded in parts having only had one wash, on a positive though it drys really quickly.
Great concept but for the price I expected better quality.

30 april 2026
Logo Teppana UK

Antwoord van Teppana UK

Thank you for your detailed review and honest feedback.

We’re really happy to hear that you love the look of your Zebra rug and that it fits beautifully in your lounge. At the same time, we’re sorry that your overall experience did not fully meet your expectations.

At the time of your order, our production and delivery time was 4–6 weeks due to very high demand, as stated on our website. We understand that this can still feel long, and we’re pleased to say that our production and delivery times are now much shorter again.

Regarding the cushioned pad: it is delivered in two parts because, in this size, it would otherwise be very difficult to handle and position correctly. When laid out according to the instructions, the washable design and cushioned pad should sit securely together and should not create a visible dip. Please feel free to contact our customer service team — we’d be happy to share some additional tips for placing it correctly.

We’re also sorry to hear that you noticed fading after washing. Please send us a few photos so we can take a closer look and find a suitable solution for you.

Thank you again for your feedback. It helps us improve both our rugs and our service.

Beoordeeld met 5 van de 5 sterren

Absolutely gorgeous rug

Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been needed. The fabric just seems to repel any dirt ! But at least I know that when needed I can just pop the rug into the washing machine. Would definitely recommend.

8 mei 2026
Beoordeeld met 2 van de 5 sterren

Not happy with the Carrier

I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch with the carrier to find out why I hadn’t received it. But at this point I was too frustrated as I had waited weeks. I said I wanted a refund which, to Teppanas credit, was refunded very quickly.

9 april 2026
Logo Teppana UK

Antwoord van Teppana UK

Hi Sheila,

we completely understand your frustration here. Waiting weeks for a delivery only for the parcel to be returned without a clear explanation is disappointing, and we’re very sorry for the experience.

At the same time, we’d like to gently point out that the issue in this case was caused by the shipping process with UPS rather than the Teppana product or our customer service itself. As soon as we were informed that the parcel had been returned, we processed your refund immediately so you weren’t left waiting any longer.

We still regret that your order experience ended this way and appreciate you acknowledging the quick refund. We hope we may have the chance to provide you with a smoother experience in the future.

Beoordeeld met 1 van de 5 sterren

Very poor quality and poor customer…

Very poor quality and poor customer service. Not at all like the photo. I contacted about returning item and no reply. Very poor. Would not recommend.

17 april 2026
Logo Teppana UK

Antwoord van Teppana UK

Hi Dorothy,

we’re really sorry to hear that you’re disappointed with your order. Of course, you can return the item if it doesn’t meet your expectations.

Our return process is explained in several places on our website, and no matter which page you are on, you will always find the “Returns” section at the bottom of the page with all instructions.

Unfortunately, we could not find an email from you in our customer service inbox. If you still need any help with the return, please feel free to contact us directly again — we’ll gladly assist you.

Best regards
Team Teppana

Beoordeeld met 5 van de 5 sterren

A truly washable rug

Took a long while to arrive , but worth the wait.
Easily fits in the washing machine, comes out nearly dry. Finishes perfectly in the tumble dryer.

17 maart 2026

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