Terra Kaffe Reviews 

We’ve been using the Terra Kaffe TK‑02 for a while now, and it’s an impressive bean‑to‑cup machine, especially for people who want café‑quality drinks at home with minimal effort. It allows you dial in drink strength, milk texture, and volume, and once you set your preferences, it remembers them. The touchscreen is intuitive and modern, making it easy to navigate recipes and adjust settings without feeling overwhelmed. Customer service is excellent! We had supplies on auto-ship & needed assistance locating our order. They promptly figured out the issue & our shipment was on it's way. We received the items in a couple of days. Alex & Janna did an amazing job!

We purchased the original TK-01 model almost 3 years ago and loved it. I say loved because we are upgrading to the TK-02. Can't wait to love the TK-02.

The company has been great to reach out to, and the machines themselves are a dream. So easy to use, customize and make the perfect coffee every day.

We absolutely love our Terra Kaffe TK-02 coffee machine! We bought it for our office, and it has quickly become everyone's favorite part of the workday.

This machine delivers a truly delicious cup every time — whether it's a rich espresso, creamy latte, frothy cappuccino, classic drip coffee, or any other specialty drink. It handles both whole beans and pre-ground coffee with ease, giving us total flexibility depending on what we have on hand.

The drinks taste consistently excellent, and the machine is simple and intuitive to use. After several months of daily office use, we wouldn't think twice about purchasing the TK-02 again. It's been a fantastic investment that keeps the whole team happy and caffeinated!

Customer service has been excellent — they’re always quick to respond and a pleasure to deal with.

I’ve had my Demi for three months and I’m very happy with the machine and the customer service. After I had a problem that couldn’t be fixed with the team’s guidance over the phone they replaced my machine. I was back to drinking great espresso in a few days.

The customer service was fantastic and super quick. We love our Demi!

Overall, I enjoy the coffee machine, however, be aware that if you purchase accessories (the carafe, the frother) they are non- refundable, even if they are unopened and not used. The drip carafe is tiny and you may as well just make another single cup of coffee.

I love my TK2! So, when an error code popped up and I failed to troubleshoot it myself, I reached out to Support for help. They were fast to respond and the solution was quick and easy. I’m so impressed with my machine, and I’m so glad I bought this birthday gift for myself.

I love my TK-02, I've had it for several months and I use it daily...it may cost a little more, but 100% worth the cost.

My husband and I absolutly love the TK-01 machine. It is easy to make the adjustments to get the exact cup of coffee we like. We have shown off our coffee maker to family and friends. Product support has been easy to use and very responsive.

I absolutely am in love with my TK02 machine. The coffee made the ease of use and clean look hits all three major aspects of what I want from a counter machine. Keep my counters clean while providing delicious flavor. The support team at Terre Kaffe is also top notch ready and willing to help. Their response times are also very fast. If you're thinking about any product from Terra Kaffe, I highly recommend you just do it!

The latte is lukewarm at best. The milk doesn't froth. I e-mailed the company to find a solution and after 2 months, no response. There is no phone number to call them. DO NOT BUY THIS PIECE OF JUNK!!!!!

I am the proud owner of a Cloud Demi!! It’s fabulous! I love my robust Italian coffee each day!
Thanks TK - you made my day delicious in every way! John -

We have had our TK01 for four years with heavy use. Averaged 10-20 cents per cup of coffee for the machine. When we had trouble, customer service was prompt and professional in resolving the issues. I have just purchased our third machine (TK02) and look forward to long use.

Can’t recommend this coffee machine enough. I used Marzocco at work and it’s hard to find better machine to be honest ! But I researched a coffee machine for my home easy to use without making a mess and found Terra kaffe 02
Amazing coffee every time! The app is super easy to use and lets you customize everything — temperature, volume, strength — so each cup is exactly how you like it.
We use quality beans, and the consistency is amazing.
Plus, if you use beans from Terra Kaffe webside which they have so many different companies, the QR code feature dials in the perfect settings automatically.
Honestly, we don’t buy coffee out anymore.
Every drop of coffee can be custom the way you love…
And the funny part now is when we travel the first thing we say to each other is “ can’t wait to be home to have our coffee! “
If you hesitate to buy it ? Really? go head ! you won’t drink coffee anywhere outside home !

I had the great privilege of dealing with the Terra Kaffe customer service when dealing with a problem with my previous machine and ordering a renewed TK-01. The support team was with me every step of the way, and would reply to my emails quickly. They always told me not to hesitate with any questions or concerns, and seemed genuinely happy to help me out with this process. 10/10 would recommend working with the troubleshooting team as well as purchasing from Terra Kaffe for anyone with any interest at all in coffee!

I ran into an issue with my TK-01 and contacted customer support. They got back to me quickly, shared clear video instructions, and walked me through recalibrating the machine.

The experience was outstanding—their customer service made me appreciate my TK-01 even more

I was on the waitlist for the new machine for a while! When I finally got it, it was awesome. Less than a month or so in, it started falling apart. It looked like it was going to explode. Thankfully it was still under warranty. I sent it in, they fixed it and all was good. And then a few months goes by and now it won't turn on. And no warranty. I have a $2,000 counter ornament now.

I had the 1st generation TK and loved it. When they released the TK2 with the Drip option and over the air updates, I knew I had to purchase. All my interactions with their CS team has always been pleasant. Responses are timely and resolutions are top tier. I recommend the TK2 to all my friends and family.

I have the TK-02 and I absolutely love the espresso and drip coffee it produces. I had to do some troubleshooting when I first used the machine, but the team at TK helped me fix the issues.

My biggest gripe with the machine is the milk frothing really is not too good, and I got a separate frother for better textured milk

I have purchased the Demi model and it has been a great experience. The espresso quality rivals/overshadows coffee shop experiences, so much so that I stopped buying coffee outside of the house. I only spend money on beans now so I can make my coffee at home. The machine is easy to use, maintain, and the customer service experience is one of the best I’ve encountered with prompt response time beyond my expectations and close follow up. Would buy from again.