That Pond GuyReviews 

That Pond Guy was helpful when I called for information and sent our order out promptly. Excellent service.

Service and product was first class and I’d use this company again without any concerns.

Excellent service and such a range of exceptional equipment all the you could need to install and maintain a well equipped pond

Purchased a Charles Austin air pump from this supplier at a competitive price, dispatched promptly and well packaged

Quick and personal communication

Had the old liner on my pond replaced with fibreglass
guys did a great job in a very friendly manner with no fuss
moved the fishes out and back in with great care, nothing was too much trouble for them I would highly recommend this firm to anybody all done at a reasonable cost as well

Plants delivered swiftly and in good condition!

Great price and speedy delivery.
Customer care 10/10
Emailed after the sale to check goods had arrived in good condition then further emailed to check i was happy with the product. I stumbled across this company during a search online and im glad i chose them and will use them again if i need anything in the future.

Matt was really helpful and offered plenty of good advice. He responded to emails promptly and provided a first class service from start to finish. I will definitely be using “That Pond Guy” again in future without doubt. Very impressed. Thanks Matt.

Good choice of plants albeit seasonal with prompt delivery

Plants arrived when they said they would in great condition and are thriving in my newly established pond. Great service from Matt and his team also.

All very easy to order and quick delivery and customer service good

Very healthy plants. Good size.

Contacted That Pond Guy as we had a leak in our brick built pond. They were the only company that were actually interested in helping us. Once they had all the info, they arranged to come and fibreglass the pond within a week. Even though they had to postpone due to the weather they keep us inform. The guys arrived and did a great job now have a leak proof pond
Great service, very helpful and informative. Would definitely recommend them.

easy purchase, quick delivery, great product and well packed,

Great plants, well packaged for travel and looking great in the pond. Really good service all round from That Pond Guy - many thanks!

was very disappointed with my experience.

I ordered a water lily and was looking forward to receiving it. After waiting for the delivery, I eventually contacted the courier myself and was informed that the parcel had been returned several days earlier. Unfortunately, I had not been made aware of this and had to chase the information myself.

In my opinion, when a customer purchases an item, it should not be their responsibility to investigate delivery issues. I would normally expect the seller to deal directly with the courier and keep the customer updated, rather than the customer having to spend time chasing the matter themselves.

To be fair, a refund was eventually processed. However, I felt communication throughout the process was poor and the situation could have been handled much better.

I was also unhappy with the phone conversation regarding the order. The discussion became heated on both sides, and I felt that the tone used towards me, including raised voices and swearing, was unprofessional.

While I appreciate that delivery issues can occur and are not always the seller's fault, the overall experience left me frustrated and disappointed.

Pleasant, obviously knowledgeable, guys let us know when they were coming and then did a thorough clean of the pond. Didn't leave any mess. Looked after the fish well while they were in the holding tank.

Sensible to want photos of the pond beforehand and of the filter systems. Fair price for what they did. We will be pleased to have them back

Excellent service and great quality equipment. Everything arrived on time, was well packaged, and is now set up and running perfectly. Really pleased with the filter and the helpful service throughout. Highly recommended.

Oase AquaOxy 1000 Pond Air Pump purchased, good price, well packed with quick delivery.
Will use them again.