That Pond GuyReviews 

Having found That Pond Guy searching for new items for my koi pond I made 4 separate orders now. The service is fast and all items dispatched very quickly. Matt has been helpful in choosing one item, and air pump recommendation and has always responded to messages at such a busy time of year. Wish the firm was located nearer the Northwest I would have used him for some of the other pond services he offers.

Great price, products in stock and prompt delivery

Our pond looked like peasoup we couldnt see any fish and the water lillies had taken over Natalie arrived and four hours later we had a crystal clear pond the water liliies had been reduced to two baskets and the fish were charging around the pond so happy

Used this company a couple of times. Had a small issue with an order but staff rectified it and apologise.
Would recommend and will use again
Many thanks.

Ordered pond plants on March 29th chased them up via the site and via E-mail, continually fobbed off that will be availible from 26th May, water soldiers never had a date attatched as per the website, now 28th May no sign of plants and lost 2 fish waiting for them. Have sent 2 e-mails to cancel order, both have been ingored, no sign of order or of refund, just terrible experience

Following a pond revamp i needed a replacement blade with a longer lip. Although it was out of stock, it came the following week direct from the manufacturers, wrapped securely.
Once connected up it flows better than any other blade I have owned.
So it certainly does what it says on the tin....!!

We used That Pond Guy, as our pond had a leak/crack,
Over 5 days, That Pond Guy came emptied our fish and water into a holding tank with a filter, our pond sides were cleaned, then we had two guys, come and re lined the pond with fiberglass, (several layers), and on Friday, two very helpful ladies came to put the fish back, treat the water,
Our fish are now back in the pond, and no more leaks.
Great service, polite and very helpful teams
5 star all the way

Brought the 110w uv very helpful on the phone quick service and quick delivery more than happy with the uv highly recommended will definitely use again for any pond products thank you

Website easy to navigate and order plus Matt and the team will respond to any queries you may have. Competitive prices and fast delivery top off an excellent all round purchasing experience. I purchased a Charles Austen ET50 pond air pump which runs very quiet and is powerful enough for my needs. Excellent value.

Our pond was in a very poor condition when I contacted That Pond Guy during the bank holiday weekend early May. I was pleasantly surprised when Matt contacted me the same day with a full breakdown of costs and recommendations. Apart from a complete empty, clean and refill, we really needed a new pump and filter. Fast forward to Ashley arriving just over a week later who worked really hard in heavy rain showers to complete the work. He was professional and friendly and left the pond and surrounding area clean and tidy. I am delighted with the results and would definitely use them again.

Matt responded very quickly to any queries, and orders sent out very effectively within 2 days. He was very helpful with pipe connections for my pump.

Matthew and his guys recently refibreglassed my 6000gall pond they were speedy efficient friendly and did a really good job.
Stan Phillips North Yorkshire

Good company, good communication, packaged well. Everything as expected. Thank-you

Brilliant service from start to finish. Matt, Harvey and the team took a drawing I did on the back of an envelope and turned a wasteland at the end of our garden into a 7000l pond with pergola, patio and screening. The work ethic of all the team was amazing, they arrived every day when they said they would and kept the site clean all the way through. I’d recommend them to anyone looking for a new pond or a renovation.

This company, especially Matt ,kept in touch and showed proper concerns that everything was working fine .
Also kept me in the loop ,regarding delay on one unit in my order . Not like bigger companies who go quiet if there is any delays ! Also emailed me many times to check everything was ok ! Top marks for that .
Price point very good in comparison to others .
Peter Dent

Matt - was absolutely fantastic in giving us advice on everything we bought. This is a marvellous company

Great sales experience and very prompt support with WhatsApp - competitive pricing, and superb customer service

I approached The Pond Guys as I wanted to recommission a swimming pool into a natural swimming pond. The pool had been left for years unused.
Matt gave me solid advise and confidence to order a system. The order arrived within 2 days. Matt was able to answer our calls directly and helped us all through the process.
3 weeks on and the pool was clear water and our project is underway.

My experience with Matt “That Pond Guy”has been very good . His prices are very competitive and he was very helpful in providing the equipment I needed. I am very happy to recommend him and will certainly be contacting him for further parts that I may need for my pond

Excellent quick friendly service and very helpful , would definitely recommend