The Arch Company Reviews 128

What excellent service both Jane Kutlay and Louise Osborne give whenever we contact them. Both are very friendly and do exactly what they say they will. It's always a pleasure to see either of them. The Arch Co. certainly have two very valuable emploees!

Absolutely worst commercial landlord - avoid like the plague.

What can I say, we have worked with The Arches and more importantly Danielle Morgan for a few years, and they have always been informative and supportive.
Danielle is always working hard for our small business, and has spent time getting to know how we operate.
They maybe a large Company but Danielle adds the personal touch and I really cannot thank her enough for her dedication and commitment. Thank you

Update. Arch co. Have now flagged this review as containing "harmful or illegal content". Genuinely one of the worst companies in operating in the UK. It is very on brand for the Arch Co to try to censor any and all negative comments or press they receive.
You have only chosen to reply AFTER Trust Pilot rejected your flagging of this review which I think shows your true intents.

Update to Arch Co's response: Yes you did provide some form of rent relief during COVID. So did the majority of landlords, that does not make you either special or benevolent. You have also cut services severely whilst keeping the charge the same or higher. On our strip of four arches, two are empty and decaying after being forced out by over inflation rent increases, we are being forced to relocate and the fourth business is withholding rent until you sort the problems caused by your mismanagement and the cut to services.
The units flood when ever it rains. We now have rodent problems. It has taken arch co months to realise what everyone is saying, that these rodents are living externally in the car park and entering all the properties through the holes in the decaying walls.
The rodents have only become an issue AFTER Arch co. cut all the services. Our neighbours are literally having rats die in the walls and have since also had fly infestations.
As a comparison of rent and as to why I refer to you as "parasites", our rent is similar to a proper retail unit on the busiest shopping street in the city, but with no insulation, terrible damp issues, rodents and a landlord with a deaf ear.

Terrible, terrible company.
Ripping the soul out of communities across the country.
Upping the rent (significantly), lowering the services (significantly) and bleeding businesses dry seems to be the order of the day for Arch Co.
Genuine parasites.

Horrible company. They have no coherent business plan at all, apart from raising rents by ridiculous amounts. It’s not even to ensure profits grow, it’s more extortionate than that. It is pure GREED.

Do NOT do business with this company until they change their ways.

Terrible!
They’re professionals in bully boy tactics and they’ve a complete disregard for your business.
It’s about them and making maximum money.
They have poor customer service and they’re honestly animals!

Extremely poor company. After dealing with Network rail for 10 years things were golden. Arch company took over, increased rent, altered contracts for internal and even external work to be the tenants issue.

We took on a property which we had resided in for some time, had many issues and we expected a slightly lower price due to the arches being dilapidated. No.. (We are under a disused line) Work was carried out on the local lines and drainage was pushed else where. In which we felt the affect. Now have water sitting within the cladding, rusting, corrosion and many leaks. Internal and external, which is now our issue.

First building i have leased, where the property is 100% maintained by the tenant!

Avoid and look else where. 12 years in and now trapped in this mess.
ArchCo also have hidden costings. Pay a little more/less find a different tenant and you will be better off in future.

Frank

Our community suffered significant ASB problems with the tenants of Arch Co. The reaction from Arch Co was lukewarm at best - our concerns were not taken seriously. However, since Greg Tytherleigh​​​​ at Arch Co became involved in the issues, we have seen a vast improvement. He has listened, tried to help and achieved significant progress. If I rated Arch Co alone, it would have been just 1 star. Greg’s involvement has been worthy of 5 stars. I have therefore given an overall review of three stars.

As a leaseholder my experience with the site management team over the last 2 years has been exceptional, the site manager in particular has been excellent in urgent circumstances, resolving difficult issues. I’ve found the team to be efficient and accessible at all times including weekends.

A difficult review to grade as my initial dealings with Arch Co regarding the sale/ transfer of my business took over a year, I was pushed from person to person and at the end of the day and nearly 15 months after I had made the initial application there was no resolution . I was given half truths at best and left with nowhere to turn. So for that level of service I would have given no stars
However I then dealt with Naomi Grant who came up with a workable solution which she carried through to fruition and managed to get the transfer completed to everyones satisfaction.
I found her friendly, helpful and approachable. Without her the transfer would never have been possible. So for Naomis help I would like to give 5 stars therefore an average of 3.

I had a great experience dealing with a representative from The Arch Company.

Very polite and understanding. They went above and beyond when helping me which enabled me to understand my situation a bit more.

Still unresolved but at least I know where I stand in the situation.

Seems like they're hiring the right people.

Good work!

I contacted the Archco in relation to some issues with local tenants. They were extremely rude; which, was unjustifiable in this instance.

Extremely unprofessional. Very annoyed

Avoid.

Especially, looking at the other reviews.

(Emailed the company in reply to their
request for information. Nothing received back in response)

I have now spoken to someone from the company. I will update this review if the issues are resolved.

Having written and then self-published my history of the Brixton Art Gallery 1983-86, I wanted to find a suitable location for a launch party and accompanying exhibition. It was a pleasant surprise then to discover that one of the railway arches where the Gallery had been originally located forty years earlier was temporarily unoccupied. I therefore emailed the owners, Archco, to see if it might be available for a couple of weeks for me to use. Not only did their Marketing Manager get back to me straight away but she said that I could use the space free of charge. At our subsequent meetings I was always impressed by her helpful professionalism and the enthusiasm she showed for helping me stage my launch and exhibition. That the whole enterprise was such a success was in no small part due to the marketing team's efforts and Archco's generosity.
Having read the other reviews on this site it seems that my experience is very much the exception and I wonder therefore whether the other departments at Archco might benefit from adopting the practices and attitudes of the Marketing Dept.

Avoid this company like the plague! They are impossible to work with, would rather leave arches empty that have productivity happening within them. We have offered so many ways to improve the yard and area and are constantly hit with brick walls.

The Arch company don’t fill Arches they empty them. They force out long standing business from local areas. Arches remain empty for years. They are impossible to contact and never get back to you.

Absolute and utter mess of a company. Emailed regarding a site that was ‘available soon’ only to find out it was currently available but not updated in the website. Registered interest but nobody got back to me within the five day limit, so they had to re-register my interest which takes another five days. Received a call the day after saying that I would only be able to see the site the day after the call, and would have to make an offer the day after that. Absolute joke. No wonder all the reviews on every platform are terrible.

I'd bet you could get blood from a stone, turn water into wine or grow wings on a pig before you could get the Arch Company to return; an email, a phone call, your tenancy deposit.

Non communicative, put rent up without negotiation and backdated it a year and now demanding payment in full of £6500. Then today I received a credit of £1090.97 despite apparently being in arrears. No repairs being done, everything has been put on me as the tenant to repair. Estate team and credit control are missing in action. Avoid as a landlord if you are not already trapped.

worst company to deal with very bad communication skills and do not give a damn as long they are getting paid