Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Toon meer
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Lees wat reviewers zeggen
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Toon meer
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Toon meer
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Contactgegevens
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Verenigd Koninkrijk
- Support@theecig.co.uk
- theecig.co.uk
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Very fast delivery
Great service delivery on time and…
Great service delivery on time and courier was also very helpful with getting item delivered
Didn’t turn up
Fourth order
Three previous were fine
Ordered a week ago today
Not turned up
Tried contacting no response
Not too happy
Nifty little thing
Nifty little thing.
Works like a charm, battery life is reasonable and the juice tastes great. Can't fault it.
Always on time
Speedy delivery and good price
Speedy delivery and good price, what more could you want
Great range and price
Fantastic website easy to find…
Fantastic website easy to find everything and fast delivery!
Just can’t find right liqud my fault…
Just can’t find right liqud my fault not yours
Excellent product swift delivery
The vape didn't work
The very first vape I opened didn't work. Total waste of money. Not very impressed.
Postage is painful
As a regular buyer I'm sad to say I won't be using this company any longer due to the length of time it takes them to fulfil orders. I actually ordered 4 boxes of coils (£24) from VampireVapes and £50 worth of vape juice from TheEcig yesterday, the coils arrived this morning via Evri after receiving notification they were coming, amazing service from them, but as yet no confirmation my juices have even been dispatched.
This happened last time too, and a few times before that when we weren't overly desperate, but now we are as we are leaving to see family on Friday, chances are they will either likely come on Friday when we're gone or later.
As a business owner myself, I know what they are doing. Simply put, all "free" deliveries by Royal Mail are held back as long as it takes them to reach a certain number of orders, they then batch process the orders to Royal Mail and receive a hefty discount on their postage. Bad practice because what they have/are saving on postage, they are losing in repeat orders. Have a word with yourselves guys, if there is one thing people hate more than anything is waiting for their deliveries, that's why Amazon are so successful, change your ways or lose your business.
****UPDATE 13/09/23****
OK, so to be fair to these guys I have now received confirmation from Royal Mail that my order will be delivered tomorrow (14/09/23), can't say for sure whether that was a result of my review here but I would doubt it, I'm raising my star rating to 3 from a 1, purely because I have had issues before with dispatch being very slow so can't say fairer than that with the star rating. Still don't know if I will be using them again though, there are other companies that offer free delivery with no minimum spend, whether they're any better remains to be seen. Anything changes I'll update :)
Quick delviery
All good so far!! Well packaged and speedy delivery!!
All good so far!!
I didn't press 5 stars as I'm so…
I didn't press 5 stars as I'm so disappointed I ordered 1on line then looked at ur shop bit n I could of had 3 for same price
Fast delivery and lovely flavours
Always high quality Vape Juices
Always high quality Vape Juices. Wouldn't shoo anywhere else. Just need to restock the 20mg nic nic salt shots 😁
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