This was my second order from The Houseful, which pretty much speaks for itself. The Capri tableware set I bought is absolutely beautiful, but also quite robust and very usable as everyday crockery.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As soon as I saw her, I just had to have the Shy Face vase and I wasn’t disappointed. Received an excellent dispatch email, and then she arrived perfectly packaged. This was definitely NOT one of... Toon meer
Bedrijf heeft geantwoord
I placed a very specific order where I chose exactly which plates and bowls I wanted in exact colors that I wanted. Instead I was sent one darker bowl than the one I selected. They did not contact me... Toon meer
Bedrijf heeft geantwoord
After receiving my items I ordered from The Houseful I couldn’t be happier. I bought a few products including the Japanese face vase and I have to say I am very impressed with the quality. I didn’t wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
THEHOUSEFUL is an online designer boutique dedicated to treasure hunting across the world in search of original and unique home accessories.
Contactgegevens
London, Verenigd Koninkrijk
- info@thehouseful.com
- thehouseful.com
4,3
Uitstekend
121 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very efficient company together with…
Very efficient company together with colourful and beautiful stuff.
9 juli 2024
Antwoord van Thehouseful.com
Dear Lydia,
Thank you for your wonderful feedback! We're delighted to hear that you found our service efficient and our products beautiful and colorful. We truly appreciate your support and look forward to serving you again!
Thehouseful Team
Lovely stuff, lovely customer experience.
Beautiful stuff, speedy delivery, delightful emails and lovely customer experience.
20 mei 2024
Antwoord van Thehouseful.com
Hi Marcia,
Thank you very much for the nice review, it means the world to us!
We hope to see you back soon,
THEHOUSEFUL Team
Just such a cool place to shop with…
Just such a cool place to shop with wonderful humour and customer care. Will certainly buy from them again and again. Regards Mike X
3 mei 2024
Antwoord van Thehouseful.com
Hi Mike,
Thank you so much for taking the time and reviewing us!
We can't wait to see you back again and again!
Ciao,
THEHOUSEFUL Team
Excellent products
Excellent products with very quick delivery and in an absolutely safe case for fragile items
19 april 2024
Antwoord van Thehouseful.com
Hello!
Thank you very much for your feedback. We are very happy you like the products and that they arrived safely!
We hope to see you back soon,
The Houseful Team
Love the products but……you delivered…
Love the products but……you delivered the wrong size plate. I will re order the plate(s) if you have a sale again of that type of product
22 april 2024
Antwoord van Thehouseful.com
Hello John,
Thank you for your feedback and for your understanding regarding the mix-up with your order. We sincerely apologize for the inconvenience of receiving the wrong size plate. As a gesture of our commitment to your satisfaction, we have issued a full refund and have also left the incorrect item with you free of charge. We hope this helps make up for our mistake.
Thank you for giving us the opportunity to make things right.
Best regards,
The Houseful Team
Excellent quality
I love the care and attention the team give you with their lovely emails. also ther service is very prompt and the quality of the goods is excellent this is my third time ordering.
7 april 2024
Antwoord van Thehouseful.com
Hello Valca,
Thank you so much for your kind words! We’re thrilled to hear that you appreciate the care and attention we strive to provide with our communications. It’s wonderful to know that you are satisfied with the promptness of our service and the quality of our products. Your continued support and trust in us mean the world to our team.
Looking forward to serving you again soon!
Best regards,
The Houseful Team
Sending good, dishes not
The information about the sending and where the things are at the moment, where very good.
Unfortunately, the yellow dishes are not really yellow, but more to brown/beige.
I expected lemon-yellow dishes, as they are from Amalfi.
So, overall 3 stars.
1 maart 2024
Antwoord van Thehouseful.com
Dear Herrn,
Thank you for taking the time to review your experience.
We also appreciate your placing three orders with us!
I am sorry that our yellow plate did not meet your expectations. While it is certainly a shade of yellow to us, we understand that you might have preferred a different tone.
If you wish to exchange or return your product, please get in touch at info@thehouseful.com.
Arrivederci,
Emanuele
THEHOUSEFUL Team
Prompt, professional and trustworthy
Prompt, professional...with good humour...service & delivery...
I recently had a very bad experience with a delivery not arriving and it makes me a very happy customer of yours as thehouseful are trustworthy.
31 december 2023
Antwoord van Thehouseful.com
Dear Robb,
thank you very much for the 5-star review!
Arrivederci,
Emanuele
THEHOUSEFUL Team
cancelled order without notice
you let me place my order, and then canceled it all with no email telling me why.
14 december 2023
Antwoord van Thehouseful.com
Dear Pauline,
I'm sorry to hear about the inconvenience you've experienced. It seems there was an issue with your order, and I understand how frustrating that can be. I apologize for any confusion in the communication.
We canceled your order due to a stock count issue, and we issued a full refund on the same day the cancellation was actioned.
You should have received an email explaining that your order was canceled and a refund issued; we will investigate why you haven't.
I hope we will see you back in our store in the future.
Kind regards,
THEHOUSEFUL Team
package and goods were perfect
all was delivered with good packaging and the plates were perfect
27 november 2023
Antwoord van Thehouseful.com
Dear Laurence,
Thank you so much for your positive feedback!
We're delighted to hear that your order was delivered with good packaging and that the plates were perfect. Our team strives to provide the best possible service, and it's always rewarding to know when we've met your expectations.
We look forward to serving you again soon!
Best regards,
THEHOUSEFUL Team
Great customer service!
24 november 2023
Antwoord van Thehouseful.com
Dear Giuseppina,
Thank you very much for the kind words!
We hope to see you back shopping soon!
Thank you,
THEHOUSEFUL Team
The sets should have the same number of…
The sets should have the same number of plate designs to match the number of plates/ bowls. it shouldn’t be based on availability as it’s not nice
17 november 2023
Antwoord van Thehouseful.com
Dear Ak,
Thank you for your feedback! The Salerno Collection is meant to be a joyful mix and match. While our product description mentions potential variations based on availability, we're here to make sure you're delighted. Please reach out if there's anything specific you'd like assistance with.
Ciao,
THEHOUSEFUL Team
Beautiful website and happy with my new…
Beautiful website and happy with my new lovely plates and bowls
17 november 2023
Antwoord van Thehouseful.com
Ciao Suzby,
Grazie mille for the glowing review! We're thrilled you love your new plates and bowls. Your joy is our joy! 🇮🇹🍽️
Tanti auguri,
Thehouseful Team
I payed for shipping and it was terrible service
I don’t think it was the companies fault but the service was terrible, it arrived soaking wet, Completely though both packages
(FedEx)
There’s no excuse for that! Especially when we paid shipping.
10 november 2023
Antwoord van Thehouseful.com
Dear Deb,
Thank you for bringing your recent experience to our attention. While we cannot control the external handling of packages by shipping carriers such as FedEx, we genuinely apologize for the inconvenience caused by the condition in which your package arrived.
We would like to emphasize that the integrity of the items inside the package is of utmost importance to us. We're relieved to hear that the lemon vase inside the package arrived in good condition despite the external state of the box. The outer packaging is designed to protect the contents, and we're pleased to see that it fulfilled its purpose in this instance.
Nevertheless, we recognize that the overall experience did not meet your expectations, and for that, we sincerely apologize. We take your feedback seriously and will be conducting a thorough review of our shipping processes to identify areas for improvement.
If there's anything specific you would like us to address or if you have additional details to share, please don't hesitate to reach out to us at info@thehouseful.com. Your satisfaction is our top priority, and we are committed to making this right for you.
Thank you for your understanding, and we appreciate your continued trust in our products.
Best regards,
Thehouseful Team
Good stuff very happy
10 oktober 2023
Antwoord van Thehouseful.com
Hi Erick,
Thank you for your positive feedback. We're thrilled that you're satisfied with our product.
Your happiness is our priority.
Enjoy your new products,
THEHOUSEFUL Team!
I bought two Capri plates and neither…
I bought two Capri plates and neither one of them stated that they are part of the Maxwell & Williams range. I thought they were indepently made. Very disappointing and I would have never purchased if I knew.
24 september 2023
Antwoord van Thehouseful.com
Dear Sarah,
We appreciate your feedback. Our intention is to provide customers with high-quality products that capture the essence of Italian craftsmanship.
The Capri collection draws inspiration from the beautiful Italian landscape and is designed to reflect Italy's nature and spirit.
If you're seeking something even more authentic, we would like to introduce you to our own brand, La Singora. La Singora offers a range of collections such as Amalfi, Sorrento, and Rome, which are meticulously hand-painted in the charming town of Vietri sul Mare, Italy. These collections capture the true essence of Italian artistry and culture.
We value the satisfaction of our customers, and we offer the option to return an order if it doesn't meet their expectations. Your feedback is essential to us, and we will continue to work towards providing the best products and service to our valued customers.
We hope you give La Singora a try for a more authentic Italian dining experience.
Warm regards,
THEHOUSEFUL Team
Beautiful product
Beautiful vase, looks even better than on the pictures. Stunning finish. It was dispatched immediately after placing the order. Nice and easy transaction.
16 september 2023
Antwoord van Thehouseful.com
Dear Olga,
Thank you so much for your kind words!
We're thrilled to hear that you're happy with your beautiful vase and that it exceeded your expectations. We take pride in providing top-notch products and efficient service to our customers.
If you ever need anything else or have any questions in the future, please don't hesitate to reach out.
Enjoy your stunning vase!
THEHOUSEFUL Team
Great items
22 augustus 2023
Antwoord van Thehouseful.com
Dear Manal,
We're delighted to hear that you're pleased with your items! Your satisfaction is our top priority, and we're here to ensure you have a great shopping experience. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know.
Enjoy your new items!
THEHOUSEFUL Team
Stunning dishes purchased for a…
Stunning dishes purchased for a friend’s birthday. Arrived quickly and in perfect condition. Couldn’t ask for more!
27 juli 2023
Antwoord van Thehouseful.com
Dear Sidney,
Thank you for your wonderful feedback!
We're thrilled to hear that the stunning dishes you purchased for your friend's birthday arrived quickly and in perfect condition. It's our goal to provide quality products and excellent service, and we're delighted that we could meet your expectations. If you ever need more gifts or have any questions in the future, don't hesitate to reach out.
Your satisfaction is important to us, and we hope your friend enjoys their birthday gift!
THEHOUSEFUL Team
Poor quality
The pasta bowls look larger in any photos as you would expect therefore expensive.
One of the bowls was damaged . Poor Quality control prior to packaging.
However refund for one bowl actioned.
Any such item I will purchase in store .
13 juli 2023
Antwoord van Thehouseful.com
Dear Richard,
We're glad we could quickly offer you a replacement for the damaged bowl, but we respect your decision to opt for a refund instead, and we promptly processed that for you.
We appreciate your feedback on our quality control processes, and we'll make sure to look into it further to prevent similar issues from occurring in the future. Customer satisfaction is of utmost importance to us, and we want to assure you that we take all feedback seriously and continuously work to improve our services.
Our team will be more than happy to assist you and ensure your shopping experience is a pleasant one in the future.
Kind regards,
THEHOUSEFUL Team
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