This was my second order from The Houseful, which pretty much speaks for itself. The Capri tableware set I bought is absolutely beautiful, but also quite robust and very usable as everyday crockery.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As soon as I saw her, I just had to have the Shy Face vase and I wasn’t disappointed. Received an excellent dispatch email, and then she arrived perfectly packaged. This was definitely NOT one of... Toon meer
Bedrijf heeft geantwoord
I placed a very specific order where I chose exactly which plates and bowls I wanted in exact colors that I wanted. Instead I was sent one darker bowl than the one I selected. They did not contact me... Toon meer
Bedrijf heeft geantwoord
After receiving my items I ordered from The Houseful I couldn’t be happier. I bought a few products including the Japanese face vase and I have to say I am very impressed with the quality. I didn’t wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
THEHOUSEFUL is an online designer boutique dedicated to treasure hunting across the world in search of original and unique home accessories.
Contactgegevens
London, Verenigd Koninkrijk
- info@thehouseful.com
- thehouseful.com
4,3
Uitstekend
121 reviews
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Antwoord van Thehouseful.com
Dear Beatrice,
Thank you for your kind feedback! We're delighted to hear that you find the plates beautiful, and we're glad we could provide you with a fast delivery service for your second order. Customer satisfaction is our top priority, and we're thrilled to know that you had a positive experience with us.
We truly appreciate your continued support and loyalty as our valued customer. Your satisfaction means the world to us, and we look forward to serving you with even more wonderful products and services in the future!
Kind regards,
THEHOUSEFUL Team
I ordered a set of Amalfi plates for a friend but unfortunately they didn't match what she already had so I asked for a refund. The Houseful were super efficient and gave me an immediate refund.
I ordered a set of Amalfi plates for a f
4 juli 2023
Review zonder uitnodiging
Antwoord van Thehouseful.com
Dear James,
Thank you for taking the time to review your experience with us.
We are glad you were happy with our service.
We hope to see you back another time,
THEHOUSEFUL Team
Antwoord van Thehouseful.com
Dear Rachel,
Thank you for your kind words!
We're delighted to hear that you were pleased with our prompt service and enjoyed our lovely ceramics.
Your satisfaction is our top priority, and we look forward to serving you again in the future.
THEHOUSEFUL Team
Antwoord van Thehouseful.com
Dear Rachel,
Thank you for your wonderful feedback!
We're thrilled that you found our product beautiful and were impressed by our quick delivery. We strive to provide a seamless shopping experience, and your satisfaction means a lot to us.
We hope to have the opportunity to serve you again soon!
THEHOUSEFUL Team
Beautiful and practical tableware ...
This was my second order from The Houseful, which pretty much speaks for itself. The Capri tableware set I bought is absolutely beautiful, but also quite robust and very usable as everyday crockery.
As before, I was kept well informed of the progress of my order, the communication was friendly, and the delivery was rapid. Everything arrived very well packed and intact. Couldn't be happier. When personal finances permit, I'll be back.
19 juni 2023
Antwoord van Thehouseful.com
Dear Moira,
We greatly appreciate your continued support and trust in THEHOUSEFUL.
It's wonderful to hear that our Capri tableware set exceeded your expectations with its beauty and durability, making it suitable for everyday use. We take pride in providing excellent communication and rapid delivery, ensuring your satisfaction throughout the entire ordering process.
Thank you for your kind words and we look forward to serving you again in the future.
THEHOUSEFUL Team
Thank you the delivery has arrived it…
Thank you the delivery has arrived it was a fast delivery and the product was in good quality and I loved the patterns and colors and the packaging was amazing and sealed well and I hope you make like them in bigger sizes for dinner plates and small teacups.
10 juni 2023
Antwoord van Thehouseful.com
Dear Ayesha,
We're thrilled to hear that your delivery to Saudi Arabia arrived quickly and that you were pleased with the product's quality, patterns, and colors. We appreciate your feedback regarding the packaging and we'll certainly consider your suggestion for larger sizes in our future designs.
Thank you for your support and valuable input, and we hope to have the opportunity to serve you again soon!
THEHOUSEFUL Team
Disappointing
The plates are beautiful,but the quality isn’t that great which is unfortunate!lots of dents underneath the plates to which the company said “normal” due to the item being handcrafted,but still there should be a better quality for this price,some plates were chipped!
I’ve requested a return label but they don’t provide and assured me there is nothing wrong with the plates,bad customer services,I would not recommend!
24 april 2023
Antwoord van Thehouseful.com
Dear Zina,
Thank you for your recent feedback regarding the plates you purchased from us. We apologize for any inconvenience caused by the minor flaws that were present in some of the plates.
Please note that our plates are handmade and, as such, may have minor imperfections that add to their uniqueness. However, we want to ensure that our customers are completely satisfied with their purchases, and we offer a free exchange for any plates that have cosmetic flaws on their front face.
We understand that you were looking to return the entire order, but please note that there was no need to do so for plates with minor flaws. We apologize for any confusion caused in this regard.
If you are interested in exchanging any of the plates, please let us know which ones and we will be happy to assist you. Once again, we apologize for any inconvenience and thank you for bringing this matter to our attention.
Best regards,
THEHOUSEFUL Team
Speedy delivery :) Carefully packaged…
Speedy delivery :) Carefully packaged and lovely.
29 maart 2023
Antwoord van Thehouseful.com
Dear Colette,
Thank you for taking the time to leave a positive review of your recent purchase. We are thrilled to hear that your order arrived quickly and was carefully packaged. We take great care to ensure that our products are well-protected during shipping, so it's always wonderful to hear when our efforts are appreciated.
We are also delighted that you find the product lovely. It's always our goal to deliver high-quality products that meet or exceed our customers' expectations.
Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future.
Best regards,
THEHOUSEFUL Team
very happy
The two pieces received are very beautiful and correspond to my expectations. Customer service is very efficient!
7 maart 2023
Antwoord van Thehouseful.com
Dear Lea,
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that the two pieces you received are beautiful and met your expectations. We take pride in providing high-quality products and it's always wonderful to hear when our efforts are appreciated.
We are also pleased to hear that you had a positive experience with our customer service team. Our goal is to provide efficient and friendly service to all of our customers, and we are happy to hear that we met your expectations in this regard.
Thank you again for your kind words, and we look forward to serving you again in the future.
Best regards,
THEHOUSEFUL Team
Super pleased with my order
Super pleased with my order! The dinner table finally looks bright and colourful- received so many compliments from my guests. The customer service is the best I have even encountered! Will definitely but again. Thank you, the Houseful!
27 februari 2023
Review zonder uitnodiging
Antwoord van Thehouseful.com
Dear Ana,
Thank you so much for your positive review! We're thrilled to hear that you're super pleased with your order and that it has made a noticeable difference to the appearance of your dinner table. It's always wonderful to receive compliments from guests.
Our team is dedicated to providing excellent customer service, so we're delighted to hear that you had a great experience with us. We pride ourselves on being responsive, helpful, and friendly, so it's great to know that our efforts are appreciated.
Thank you for choosing to shop with us, and we look forward to helping you brighten up your home in the future!
Thehouseful Team
Amazing products
Amazing products! High quality and fast delivery!
I’ll buy again.
22 februari 2023
Review zonder uitnodiging
Antwoord van Thehouseful.com
Dear Giorgio,
thank you for reviewing your experience with us!
We are please we are happy with the products.
We looking forward to welcoming back you soon,
THEHOUSEFUL Team
Lovely products!
Lovely products!! I ordered a number of different items for my home and they are all great. Highly recommend and fantastic customer service and quick delivery. Many thanks and will definitely buy again!
25 februari 2023
Review zonder uitnodiging
Antwoord van Thehouseful.com
Dear Alex,
Thank you so much for your kind words!
We're thrilled to hear that you're happy with the products you received. It's wonderful to know that you had a positive experience with our customer service team and that your order was delivered quickly. We look forward to serving you again in the future.
Thank you for choosing to shop with us,
THEHOUSEFUL Team
Very poor quality
Surprised to see so many good reviews. The quality is really bad. It's just a print covered with some sort of coating full of bubbles. And you pay to send it back. Don't waste your time and money.
25 februari 2023
Review zonder uitnodiging
Antwoord van Thehouseful.com
Dear Anna,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the quality of the product you received. We take pride in the quality of our products and it's disheartening to learn that we have not met your expectations.
We'd like to make things right and provide you with a satisfactory solution. Please reach out to our customer service team and we will do our best to assist you with the return process.
We hope to have the opportunity to improve your experience with us in the future.
Kind regards,
THEHOUSEFUL Team
The products are chipped
24 februari 2023
Antwoord van Thehouseful.com
Dear Deeba,
Thank you for taking the time to provide feedback on your experience with us.
We are deeply sorry that you are dissatisfied with the products you ordered.
We are very surprised by your experience, especially because we are always looking for a solution when our customers are not happy.
Please contact us at info@thehouseful.com so that we can better understand the issue with your product and find a solution.
Kind regards,
Thehouseful Team
Nice item, good customer service
I ordered a Sicilian style bowl for a colleague's birthday present from The Houseful on behalf of my team, and despite a few bumps in the road we ended up with a very pleased colleague. The initial order unfortunately wasn't packed sufficiently well, and so arrived (and was opened on her birthday) in a sorry very broken state. However, when I flagged this to The Houseful on the day (a Sunday too!) within a few hours they'd got back to me, and then later that day had sent out a replacement one. This arrived in one piece, much better packed, a few days later. I was pleased with the speed of communication and resolution of the issue, but it was a shame that the first bowl wasn't ideally packed for transit.
21 februari 2023
Antwoord van Thehouseful.com
Thank you for providing us with your feedback.
Dear L,
Thank you for sharing your experience with us.
We do our best to pack our products as securely as possible, but couriers can really push our packages to their limit sometimes.
However, we are pleased that you were able to benefit from our Fragile Promise, and we sent you a free replacement as soon as possible.
We look forward to seeing you again soon,
THEHOUSEFUL Team
I really like the products of this…
I really like the products of this company, they are great.
16 februari 2023
Antwoord van Thehouseful.com
Dear Yulia,
thank you for reviewing your experience with us!
We are please we are happy with the products.
We looking forward to welcoming back you soon,
THEHOUSEFUL Team
Lovely product and great dpd delivery
3 februari 2023
Antwoord van Thehouseful.com
Dear Mr Morris
We appreciate you taking the time to share your thoughts about your recent visit with us.
Your satisfaction with the items purchased is greatly appreciated.
In the near future, we hope to have you back again,
THEHOUSEFUL Team
Beautiful products & prompt service
14 december 2022
Antwoord van Thehouseful.com
Hello Alison,
Thank you for your kind words, and we are delighted that you enjoy our items!
We hope to see you shopping again soon.
Thank you very much,
Thehouseful Team
Amazing products and great service
I’ve had a great experience purchasing Italian ceramics from The Houseful! Communication has been great the entire time, shipped quickly to Australia and all pieces arrived in perfect condition. Will definitely be recommending to others and purchasing from them again.
10 oktober 2022
Antwoord van Thehouseful.com
Dear Concetta,
Thank you so much for sharing your experience with us!
We're happy that you like our products, and we're glad everything arrived safely in Australia!
We look forward to seeing you again soon.
Thank you,
THEHOUSEFUL Team
Antwoord van Thehouseful.com
Hello Friend!
Thank you for sharing your experience with us! We are delighted that we were able to bring Sicily to your friend's home!
We hope to see you back soon.
Thank you very much,
Thehouseful Team
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