Their Nibs Reviews 

133
•
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered 2 pairs of pajamas for a present. Online, the quality looks lovely, but be aware of ordering. One pair of pj's had loose threads, untidy overstitching and puckering. Very noticeable, and... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered the wisteria shorts pyjamas. They arrived really quickly and I’m over the moon with them. The cotton voile fabric is so soft and lightweight and the print is stunning. I’ve had them a little... Toon meer

Beoordeeld met 5 van de 5 sterren

I have three pairs of long gauze pyjamas, one pair of short pyjamas and two nightdresses. All perfect, no issues whatsoever with delivery and fantastic quality. Personally I wouldn’t order anything, f... Toon meer

Beoordeeld met 5 van de 5 sterren

I had an issue after washing a pair of pyjamas and the customer service was excellent. They responded very quickly and provided an extremely fair resolution. I'd not hesitate to order from them again... Toon meer

Bedrijfsgegevens

  1. Kledingwinkel
  2. ook in
  3. Damesmodewinkel
  4. Herenmode
  5. Kinderkleding
  6. Kleding- en stoffengroothandelaar
  7. Kledingleverancier

Geschreven door het bedrijf

THEIR NIBS hand painted designs printed on women's, children's and men's nightwear also specialising in accessories and home products. Super soft cotton pyjamas, nighties, dressing gowns and robes plus unique homeware.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

133 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 45% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,6

Alle reviews

(133)

32 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Highly recommend buying PJs' from Their Nibs

I can't recommend Their Nibs enough, their traditional PJs' in both cotton and satin are good quality and their are so many beautiful designs to choose from.
I purchased a pair last year and loved them so much asked for further pairs of PJs' off my family for Christmas. Their was a little issue re sizing but on contacting their customer service department this was resolved quickly. I found their customer service department fantastic, prompt to reply and just so helpful, which in this day and age is a rarity. I am now looking to buy short sleeved PJs' for the summer .......only problem, too many beautiful designs to choose from!!

8 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service experience from TheirNibbs

Amazing experience from TheirNibbs. They accepted a returns and provided the exchanged items really quickly, however the parcel was stolen as it was left in an insecure place by the royal mail. After a couple of emails they replaced the items (in any colour/size I wanted) and they again arrived very quickly. Thought I'd leave a review as it was very good of them to replace the items given it wasn't their fault the parcel was stolen.

5 februari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The quality of the cotton hummingbird…

The quality of the cotton hummingbird pyjamas was amazing (had not washed and dried them mind you). But the fit of the bottoms was not good, they are wide and low rise. So I had to send them back... which cost nearly £5 tracked. Wish I had bought them via a major retailer who had free returns!

6 februari 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Disappointed …

Treated myself to Jersey pjs and matching robe post xmas.
Robe washed fine, pjs shrunk in legs and arms after first 30° wash. They no longer fit in leg or arms despite my best efforts to stretch.
The upshot is, I have paid over £75 for a robe!!! Won't buy again and would not recommend.

18 januari 2024
Review zonder uitnodiging
Logo Their Nibs

Antwoord van Their Nibs

Hi Julie, I'm very sorry to hear that. Please do email customer services at info@their-nibs.com with your order number and we can sort you out a replacement.

Beoordeeld met 5 van de 5 sterren

I received my first pair of Theirnibs…

I received my first pair of Theirnibs PJ's for Christmas and have just ordered my second pair. I am absolutely delighted with them. They are so comfortable to wear and sleep in. I even changed into them on New Years eve at my Siser-in-laws family party. Everybody loved them and thought they were very glamorous. I will be ordering more, Debs.

4 januari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Poor quality garment and service

Item arrived with a bad ‘pull’ and was of poor quality for a circa £40 garment. Item was returned at our expense and then informed that the gift box is non refundable (not impressed at all about that!).
Would make sure whatever you are ordering has reviews specific to that item so you can be sure of the quality. The process of ordering and returning and losing the value of the gift box has left us over £10 out of pocket.

16 december 2023
Review zonder uitnodiging
Logo Their Nibs

Antwoord van Their Nibs

Hi George,

I'm afraid we were not made aware that the return was due to a fault with the item. If you had emailed customer service we could have issued you a free return label.

When your wife emailed to advise we refunded the order in full including the non- refundable item and postage. I can see this went through on the 27th.

Many Thanks

Beoordeeld met 5 van de 5 sterren

Firstly I must say I have been looking…

Firstly I must say I have been looking for a robe for maybe over a year now and could not find the right one until now. Heathers story is beautiful, her designer is exquisite, the communication and customer service is 100%. I ordered the grey velvet robe with the cheetahs, only just received it. I am 5'7, size14-16 and the L is spot on. The quality, the details, the lining, the room which is not oversized but just comfortable and perfect. I ditto everything your previous customer said if I could give 200 stars I would without blinking. I have also ordered some pyjamas. Let's continue to support such a wonderful and unique business then we will all be happy.

2 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love it! Beautiful nightshirt.

I bought the cotton retro nightshirt, and it's beautiful. Lovely tight weave poplin, really cosy! It's well made and exactly as in the pictures. I went for a medium, (I'm 5.7 and 11ish stone ☺️). It fits beautifully. Perfect on the shoulders but roomy enough to turn in your sleep. It came in recyclable packing which is great, and I'm good time. I'm definitely ordering again. Lovely fabric and comfy fit.

22 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

best pJ shop ever

I'm a size 20-22 I love that this store recognised that people like their PJ to be a bit loose, and they are long not dangling round my chins. Quality fab, design and colours fab . Dressing gown fab what else can I say!! Heather customer service was truly helpful. My only negative is that when you pick your item and put it in the basket its bit confusing as they show other items that you didn't put in the basket. I ended up getting the wrong PJ,s Heather fixed it I'm all good . My now go to for jammies etc

1 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

If I could give 200 stars I would

If I could give 200 stars I would. I have never been more blown away by the little added touch from Their Nibs. I ordered a robe and jammies, which are gorgeous, and got a beautiful dream diary as a gift. I suffer with cPTSD and this diary is what I was looking for. Thank you so much! BTW delivery was fast and online ordering very easy. I will be buying from them again. X

16 november 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

These are lovely pijamas and prints BUT

These are lovely pijamas and prints, but due to Brexit result unaffordable for us out of the UK, so even I love them I can not repeat. There is a great balance quality price in UK. Please inform if there is some place in EU and better in Spain where we can buy them.

2 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely design and quality for very reasonable price

I bought 3 pairs of pyjama bottoms and I love them. The quality and fit is very good for a reasonable price. I love the choice of different designs too. I couldn't find any that I liked on the high street and these were much better and less money. The fit was true to size, arrived very quickly and was packaged nicely. I would definitely shop with them again.

27 oktober 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Poor quality and arrived badly creased

Returned pyjamas as they were really not of the quality and standard I expected for £38.
Material very thin and see through and they arrived terribly creased which just made them look cheaper. They were meant to be a gift but too embarrassed to give as a present.

24 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very weird fit and sizing

16 juli 2023
Review zonder uitnodiging
Logo Their Nibs

Antwoord van Their Nibs

Hi there!

I'm sorry to hear the PJs were not a good fit for you.

We have a 30 day returns period. If you would like to return or exchange your purchase please follow the link below for full information and instructions:
https://www.theirnibs.com/pages/returns

Beoordeeld met 3 van de 5 sterren

Disappointed

Disappointed. I got the shorts pyjamas since it’s been so hot, got the hummingbird ones last year and loved them! For some reason they’ve changed the style of the shorts to be quite tight around the thigh, making them ride up terribly, extremely uncomfortable. I foolishly assumed they’d be the same as my other pair, how wrong I was. However the quality is still great and the pyjamas shipped super fast, just a shame they didn’t fit.

17 juni 2023
Review zonder uitnodiging
Logo Their Nibs

Antwoord van Their Nibs

Hi there

I'm so sorry to hear you are having trouble with the fit of your new shorties.

We’ve checked your order history and it seems the White Hummingbird Shortie PJs ordered last year were size Small but the Orange Carousel Shortie PJs just received are size XS.

Please contact Heather at customer service on info@their-nibs.com and let us know if you would like to return for an exchange to size Small.

Many Thanks
Their Nibs

Beoordeeld met 1 van de 5 sterren

Purchased a pair of cotton pyjamas size…

Purchased a pair of cotton pyjamas size medium. Bottoms are huge & the top would fit a size 10, which is a very neat fit size 10. Way off sizing

24 april 2023
Review zonder uitnodiging
Logo Their Nibs

Antwoord van Their Nibs

Hi Bev,

Sorry to hear the pyjamas are not a good fit for you.
If you contact our customer services team on info@their-nibs.com they will be able to check the sizing of your pyjamas and either sort out a replacement (n the case of a sizing fault) or provide returns and exchanges information.

Many Thanks

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