I joined last Tuesday..today I saw an offer that I have missed free bacon and sausage pack..I contacted modernmilkman and they are sending the pack complimentary to me ..I offered to cancel and re-joi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After finding a local delivery company online. We eased through the process of ordering setting up a delivery schedule and ended up with fresh bottled milk on our doorstep quickly. That’s the way i... Toon meer
Bedrijf heeft geantwoord
Absolutely brilliant service! I’m really impressed with The Modern Milkman. It’s such a convenient and lovely way to have fresh products delivered straight to your doorstep. Everything feels simpl... Toon meer
Bedrijf heeft geantwoord
Cancelled twice both times confirmed by the office that the account was inactive, but still charged and products delivered. Milk is just coloured water the same as supermarket but triple the price. St... Toon meer
Bedrijfsgegevens
Over The Modern Milkman
Geschreven door het bedrijf
Better for the planet. Better on your doorstep.
Real reviews from real customers and we read every single one.
Fresh milk, eggs, bread and juice delivered by 7:30am, three times a week. Sourced from independent British farmers, bakers and makers. Packed in returnable glass bottles. Zero unnecessary waste.
We started as a milkround. We're building something bigger — a smarter, more sustainable way to shop for everyday essentials, delivered straight to your door.
Ready to make the switch? Check your postcode to get started.
Better on your doorstep
Geschreven door het bedrijf
- Fresh essentials, delivered your way
- Milk, eggs, bread and more delivered by 7:30am, up to three times a week. A more sustainable way to shop everyday essentials, with thoughtfully designed packaging and less waste.
- More than delivery, we collect too
- Purchase a collection bag, leave items out and we’ll take them away when we deliver. A simple, convenient way to make the most of every doorstep visit.
- Unlock more with The Round
- Enjoy exclusive offers, free gifts, prize draws and free delivery with flexible monthly or annual membership options.
Contactgegevens
111 Piccadilly, M1 2HY, Manchester, Verenigd Koninkrijk
- themodernmilkman.co.uk
Join The Round
4,0
Goed
40K reviews
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Deliveries before we’re awake and…
Deliveries before we’re awake and milkman very helpful and thoughtful. Good quality of products and easy to amend or add. However less confident that the financial side will be so slick - removed one item from my order and was charged anyway
11 september 2026
Antwoord van The Modern Milkman
Hi,
Thank you for sharing your feedback. It’s lovely to hear you’re enjoying the quality of our products and finding it easy to amend or add to your order.
I’m sorry for any confusion around the removed item. Any pre-paid items that are removed from an order are credited back to your Modern Milkman account on the next weekly invoice dated after the affected delivery date.
We really appreciate you raising this, and I hope everything is running smoothly with your account going forward.
Antwoord van The Modern Milkman
Reliable deliveries are something we take real pride in, so it's always nice to read feedback like this. Thanks for taking the time to leave a review.
I received my first order with a…
I received my first order with a discount and should have received a discount on my second order but I didn’t it went up very expensive and then they kept taken money from my account without my permission my order that got left today things were missing and all my eggs were cracked
Ive been trying to get hold of someone to explain but can’t get through or speak to anybody
I won’t be ordering again very disappointed and I’ve had 2 orders and it was nearly £70
25 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi,
Thank you for reaching out to us and sharing your experience!
I am so deeply sorry to hear about the issues with your recent deliveries, including the missing items, cracked eggs, and the confusion regarding the pricing and discounts.
I completely understand how frustrating and stressful this must be, especially when trying to reach support, and I apologize for the disappointment caused.
I’d love the opportunity to investigate this further and make things right, but unfortunately, I don’t have any contact details attached to your review.
I’ve requested your details via a secure link sent directly through Trustpilot. If you could please check your emails when you have a moment, I’d really appreciate the opportunity to discuss this further with you.
Alternatively, please feel free to reach out to us directly at customerservice@themodernmilkman.co.uk with your account details, and our team will be more than happy to review your charges and resolve this for you.
Thank you for your patience, and we hope to hear from you soon.
I saw the advert for modern milk man
I saw the advert for modern milk man. What an amazing service anything I need delivered right to my door ready for breakfast and fresh just like the old days. I can easily change and adapt my order on an easy to use app.😄I used to have delivery of some staple foods but now I get it all easily and affordable and guarantees fresh produce by the modern milkman service 10/10 😊
25 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
That old-fashioned doorstep delivery feeling is exactly what we set out to bring back, so it means a lot to hear it's genuinely working for you. A 10/10 with fresh produce arriving affordably and an easy app to manage it all is pretty much the dream for us.
The modern milkman app trap!
The modern milkman app traps a user with its app process cycle preventing a user from being able to remove the all their repeat orders without a user being able to do so themselves.
It forces you to contact their support and send you into a loop if you do this out of hours preventing one from being able to remove it without an intervention from a customer service person getting in touch!
Poor form! All I wanted to do was stop all my orders because I'm moving house and then reinstating it once I settled. But this experience is having me question the morals of this company! (Feels like a SaaS software or gym membership where they try and squeeze every penny out of you).
Very poor form!
25 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi,
Thank you for sharing your feedback!
I completely understand how frustrating it is to try to manage your account or pause deliveries for a move, only to run into hurdles in the app outside support hours.
I am truly sorry for the inconvenience and stress this experience has caused you.
I’d love the opportunity to look into your account, but unfortunately, I don’t have any contact details attached to your review.
I’ve requested your details via a secure link sent directly through Trustpilot. If you could please check your inbox when you have a moment, I’d really appreciate the opportunity to discuss this further with you.
Alternatively, please feel free to reach out to us directly at customerservice@themodernmilkman.co.uk with your account details, and our team will be more than happy to step in and handle all of your account changes for you.
Thank you for your patience, and we hope to hear from you soon.
It is very good apart from it is hard…
It is very good apart from it is hard to get in to the system. I think it should be simplified so the idiots like me to get in easier and instead of having to go through all the FA you have to get to get into it I find it too complicated. You should simplify it to make it easier thank you.
25 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi there,
Thank you for bringing your concern to our attention. I would love the opportunity to investigate this further and make things right, but unfortunately, I don't have any contact details attached to your review.
I have requested your details via a secure link sent directly through Trustpilot. If you could please check your emails when you have a second, it would be great to discuss this further with you.
Alternatively, please feel free to reach out to us directly at customerservice@themodernmilkman.co.uk with your account details, and our team will be happy to help resolve this for you!
Apart from a glitch to start with the…
Apart from a glitch to start with the service has been impeccable. The only thing I would ask is that on delivery day I'm usually awake by 4am so a knock on the door wouldn't go amiss, everything else aok
11 september 2026
Antwoord van The Modern Milkman
Sounds like we had a bit of a bumpy start but things have come good since, which is exactly where we want to be. We tend to ask our team not to knock as delivery times can vary depending on the route, and we wouldn't want to wake you or your neighbours. Thanks for your continued support
Antwoord van The Modern Milkman
Knowing the products and the app are both hitting the mark is exactly what we like to hear. Thanks for taking the time to share your feedback.
I am enjoying having my delivery thanks
9 september 2026
Antwoord van The Modern Milkman
Really nice to hear you're enjoying your deliveries. Thanks for taking a moment to share that with us.
Delivery service is good your milk is…
Delivery service is good your milk is also fresh I like it
9 september 2026
Antwoord van The Modern Milkman
The fresh milk and reliable delivery are two things we take real pride in. Thanks for taking the time to share this.
Aly was very helpful 🥰
Aly was very helpful today when I encountered a problem taking advantage of an offer I’d received via email. Very pleasant and helpful
25 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Aly sounds like she handled that really well. We'll make sure she knows you took the time to say so.
Payment confusion.
I like the idea of reducing plastic waste and supporting farmers directly.
I did not like the confusion over how subsequent payments are made after using a credit card for the initial week. There was insufficient EXPLANATION by the salesman.
11 september 2026
Antwoord van The Modern Milkman
Hi,
Thank you so much for leaving a review for us.
I’m really sorry for the confusion around the payment process. I appreciate you taking the time to flag this, and I’ve personally passed your feedback on to the relevant team so we can make this clearer moving forward.
I’ve also reached out to you directly in case there’s anything else I can help with.
I altered my order yesterday
I altered my order yesterday, and you haven't delivered what I asked for.
10 september 2026
Antwoord van The Modern Milkman
Hi,
I’m really sorry to hear about your experience and the frustration caused when trying to update your orders.
I’ve made sure your feedback has been passed to the relevant team and have also followed up with you directly to help resolve this.
Thank you for taking the time to share your feedback, and I’m sorry we let you down.
Not good
Ordered 4 pints of milk, a pint of apple juice and a loaf of bread. Received two pints of milk, two broken bottles and a pint of watery, tasteless juice. No bread. Cancellation was difficult and no refund supplied - just a credit on the account I've managed to cancel. Sells itself as a friendly local small business, but is actually just another faceless corporation with robots doing their customer service.
11 september 2026
Antwoord van The Modern Milkman
Hi,
I’m sorry to hear about the issues you experienced with your deliveries. I tried to give you a call to discuss this further but unfortunately wasn’t able to speak with you.
I’ve looked into the deliveries and raised the concerns with our delivery team, and I’ve also arranged the relevant refunds and confirmed your membership cancellation.
I’ve sent you an email with further details about the refunds and the investigation into the delivery concerns.
I’m sorry we weren’t able to provide the experience you were hoping for.
Do not trust
First time Customer big delivery for a special occasion breakfast didn’t turn up. Ended up on a random road somewhere else apparently no concrete evidence very disappointed family services a wholly unreliable service and I would be very cautious before giving them your business did not even have the decency to refund the non-delivery. Poor business model.
25 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi there,
Thank you for bringing your concern to our attention. I would love the opportunity to investigate this further and make things right, but unfortunately, I don't have any contact details attached to your review.
We have requested your details via a secure link sent directly through Trustpilot. If you could please check your emails when you have a second, it would be great to discuss this further with you.
Alternatively, please feel free to reach out to us directly at
customerservice@themodernmilkman.co.uk
with your account details, and our team will be happy to help resolve this for you!
I have had a number of issues in the…
I have had a number of issues in the past few months, but more importantly the service this week is absolutely shocking.
On Tuesday I never received my order, so emailed Customer Services, and was basically told it had. The next day they provided a photo, but it wasn’t my milk box it was the neighbours so approached the neighbour and they basically haven’t ordered anything, but still used the milk as they didn’t know where it was supposed to go! Customer service, now said it was delivered (albeit to the wrong location) and have offered no apologies or no refund or no reschedule of delivery!
I am so upset I have cancelled my annual subscription which was due to renew in a few weeks, and now cancelled all but a few items until subsequent remaining delivers run out.
Very very poor customer services, so hopefully you will see the appalling way I personally have been treated and you can make an educated decision as to whether you want to go though this process as well!
22 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi Andrew,
I’m truly sorry for the experience you’ve had, especially after dealing with several issues over the past few months and then having your order delivered to the wrong address this week. I completely understand how upsetting and frustrating it must have been to contact Customer Services, only to feel that your concerns were not properly acknowledged or resolved.
Thank you for answering my call earlier and for taking the time to speak with me and share more about what happened. I genuinely appreciate the opportunity to listen to your concerns, and I’m very sorry that your experience has left you feeling so let down and disappointed with the service.
I understand why this situation has affected your trust in us and led to the decisions you’ve made regarding your subscription. Your feedback is important to me, and I’ll make sure your concerns are properly followed up on.
I’m sincerely sorry that we didn’t provide the level of care and support you should have received.
reliability of fresh milk on the doorstep
Great to have the reliability of fresh milk and lots of other produce on the doorstep. Only once missed a delivery due to extreme weather. Easy to use App. Only small negative empties not always collected, due to milk left at main door not side as requested but once chased up prompt pick up.
I would still highly recommend 👍
24 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi there,
Thank you so much for your wonderful feedback! I’m really pleased to hear that you value the reliability of having fresh milk and other produce delivered to your doorstep, and that you find the app easy to use.
I’m sorry, though, that the empties aren’t always collected when your delivery is left at the main door rather than the requested side. I’m glad that once you’ve chased this up, the collection has been arranged promptly, but I completely understand that you shouldn’t have to follow up in the first place.
I really appreciate your patience, your kind words, and especially your recommendation. Thank you for continuing to support The Modern Milkman!
Great milk home delivery
Great milk home delivery
So far been a great experience. Easy ordering process and deliveries as promised.
7 september 2026
Antwoord van The Modern Milkman
Easy ordering and deliveries that arrive as promised are what we're all about. Thanks for taking the time to let us know it's working.
Very pleasant and super helpful
Very pleasant and super helpful. Thank you
23 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hearing that our team was so helpful really means a lot to us. Thanks for taking a moment to share this with us.
Milk quality is not good enough
Milk quality is not good enough. Major drawback is that there is a delivery fee of around £2 to £3 each week. I appreciate the other products and timely delivery and a very good customer service.
I would come again if I would like to in future.
9 september 2026
Antwoord van The Modern Milkman
Hi Jinu,
Thank you so much for taking the time to share your honest and balanced feedback. I’m sorry to hear that the milk quality didn’t meet your expectations and that the weekly delivery fee has been a drawback for you. I completely understand how these factors can affect the overall value of the service.
I’m really pleased, though, that you’ve enjoyed the variety of other products, timely deliveries, and the customer service you received. Your kind words about the service genuinely mean a lot to me.
I truly appreciate you giving The Modern Milkman a try, and I’m glad to hear you would consider coming back in the future. I hope that if you do, we’ll have the opportunity to provide an experience that better meets your expectations.
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