I joined last Tuesday..today I saw an offer that I have missed free bacon and sausage pack..I contacted modernmilkman and they are sending the pack complimentary to me ..I offered to cancel and re-joi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Trying to contact someone was hard could not find the message button. Eventually got to Aly snd problem sorted good chat easy and understanding , id hive Aly 5 stars.. but he process prior to ge... Toon meer
After finding a local delivery company online. We eased through the process of ordering setting up a delivery schedule and ended up with fresh bottled milk on our doorstep quickly. That’s the way i... Toon meer
Bedrijf heeft geantwoord
Some of the products are good, but the bread went mouldy long before the due date. When I reached out on the chat, I got no response. Cancelling the account is nearly impossible, I had to reach out... Toon meer
Bedrijfsgegevens
Over The Modern Milkman
Geschreven door het bedrijf
Better for the planet. Better on your doorstep.
Real reviews from real customers and we read every single one.
Fresh milk, eggs, bread and juice delivered by 7:30am, three times a week. Sourced from independent British farmers, bakers and makers. Packed in returnable glass bottles. Zero unnecessary waste.
We started as a milkround. We're building something bigger — a smarter, more sustainable way to shop for everyday essentials, delivered straight to your door.
Ready to make the switch? Check your postcode to get started.
Better on your doorstep
Geschreven door het bedrijf
- Fresh essentials, delivered your way
- Milk, eggs, bread and more delivered by 7:30am, up to three times a week. A more sustainable way to shop everyday essentials, with thoughtfully designed packaging and less waste.
- More than delivery, we collect too
- Purchase a collection bag, leave items out and we’ll take them away when we deliver. A simple, convenient way to make the most of every doorstep visit.
- Unlock more with The Round
- Enjoy exclusive offers, free gifts, prize draws and free delivery with flexible monthly or annual membership options.
Contactgegevens
111 Piccadilly, M1 2HY, Manchester, Verenigd Koninkrijk
- themodernmilkman.co.uk
Join The Round
4,0
Goed
41K reviews
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Sometimes can be left in a different…
Sometimes can be left in a different place
Some milk can soon turn a bit off
We did manage to cancel our order when going away this time but some time it would be good to talk to a person n instead of AI
15 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi,
I’m sorry to hear that you’ve had some concerns with where your deliveries have been left and with the freshness of the milk on occasion. I’m also glad to hear you were able to arrange a pause while you were away.
We really appreciate you taking the time to share this feedback, including your experience when trying to get in touch with our team.
We’ve tried to give you a call and have also sent you an email so we can discuss your concerns and make sure we’re able to look into everything properly. We hope to hear from you soon and get this sorted for you.
Superb chat based support from The Modern Milkman
Enjoying a return to the 'old days' of having milk delivered and happy to support the initiative.
I have been having some issues with my account, so used their Chat service (reluctantly), to try to resolve it.
Spoke with Theresa, who was very helpful. Working together we identified the issue and corrected it.
Superb support service on top of a great delivery service.
23 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Theresa will be chuffed to read this, and we're really pleased she could help get your account sorted. Having the milk delivery bring back that old-school doorstep feel, backed by support that actually fixes things, is what we're all about.
excellent delivery and customer…
excellent delivery and customer service would definitely recommend 👌
23 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Getting it right on both delivery and customer service is what we always aim for. Thanks for the kind words and for recommending us.
Antwoord van The Modern Milkman
Thanks for sharing this with us. Knowing the products and delivery both hit the mark means a lot to the whole team.
I explained that I cannot have a…
I explained that I cannot have a milkman delivery here as it doesn't come to my door (I didn't realize when I set it up). Kim very kindly cancelled it and refunded any money.
She was really nice. Brilliant after sales service today.
23 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Kim clearly handled this with a lot of care, making sure the cancellation and refund were sorted without any fuss. We'll pass your kind words on to her.
Forgot some items and most of the…
Forgot some items and most of the things i purchased went out of date pretty much the next day
7 september 2026
Antwoord van The Modern Milkman
Hi,
I’m sorry to hear that you were disappointed with your recent delivery, particularly with an item being missing from the original delivery and your concerns about the dates on some of the products.
I’ve tried to give you a call to check in, and I understand that a member of our team has already been able to speak with you. I’ve also sent you an email in case you’d like to share any further details about the products affected, so we can look into this for you.
Thank you for taking the time to leave your feedback. We really appreciate you bringing this to our attention.
Second delivery didn’t arrive and you…
Second delivery didn’t arrive and you charged me for it after the fact. Trying to actually speak to someone that was bothered was awful. 3 separate advisors same complaint, also got my name wrong and no apology
7 september 2026
Antwoord van The Modern Milkman
Hi Keeley,
I’m really sorry to hear about your experience and that you had to contact us multiple times without feeling properly supported. I also apologise that your name was addressed incorrectly.
I did try to reach you by phone but unfortunately wasn’t able to get through. I’ve since looked into the missing delivery and can confirm the charge has been refunded. We’ve also spoken with the delivery driver, and based on the proof of delivery, it appears the delivery was unfortunately left at a different door.
I’m very sorry for the inconvenience and frustration this caused. I’ve raised this directly with our delivery team so they’re aware and can take the appropriate action to help prevent this happening again.
Aly was very helpful
Aly was very helpful, polite and supportive. It was easy explaining the problem to her and she provided the solution I needed.
23 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Aly is a real credit to the team, and it's clear she took the time to properly understand the problem before helping you find a fix. Really pleased she got you sorted.
I am pleased to support a local business
I am pleased to support a local business, which supplies excellent quality products with sustainability accountability.
23 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Supporting British producers and getting the quality right are two things we genuinely care about, so it means a lot to know that's coming through. Thanks for taking the time to share this.
Excellent service and product better…
Excellent service and product better than supermarkets, always arrives early
6 september 2026
Antwoord van The Modern Milkman
Beating the supermarkets on quality is something we genuinely care about, so it means a lot to read that coming through in your experience. Early deliveries take real effort from our drivers, and knowing it's landing well for you makes it all worthwhile.
Lovely not to have to shop for milk and…
Lovely not to have to shop for milk and juice. My only problem is the delivery but there isn’t a way to contact their team :( the form doesn’t suit and the chat is programmed so if the ask doesn’t fit you don’t get anywhere. Shame as the products are great
6 september 2026
Antwoord van The Modern Milkman
Hi Claire,
Thank you so much for taking the time to share your feedback. I’m really pleased to hear that you’re enjoying the products and that having milk and juice delivered makes things more convenient for you.
I’m truly sorry, though, that you’ve found it difficult to get in touch with the team when you have a delivery concern. I completely understand how frustrating it must be when the contact form doesn’t quite fit your issue and the chat options don’t allow you to get the help you need.
Thank you for answering my call and for taking the time to speak with me. As promised, I’ll be following up with you by email so I can continue looking into your concerns.
I really appreciate your kind words about the products, and I’m genuinely sorry that the difficulty contacting us has taken away from what should be a positive experience.
Milk goes sour when kept for 3vdays had…
Milk goes sour when kept for 3vdays had to throw away. Cancelled subscriptions as on own and don’t use sufficient to warrant delivery
6 september 2026
Antwoord van The Modern Milkman
Hi Andrew,
I’m truly sorry to hear that the milk went sour after only a few days and that you had to throw it away. I completely understand how disappointing that must have been, especially when you expect fresh milk to last as it should.
I did try to call you because I wanted the opportunity to speak with you personally, but unfortunately, there was a misunderstanding during the call, and you were mistaken for someone else. I’m sorry for the confusion. I’ll be following up with you by email so I can continue looking into your concerns properly.
I also understand your decision to cancel your subscription if you’re not ordering often enough to make the delivery worthwhile. Thank you for sharing your feedback, and I’m genuinely sorry for the disappointment you experienced.
Had a little mix up with my delivery…
Had a little mix up with my delivery contacted via CHAT and was allocated Joshua who was very helpful and solved my query. Thank you great service
22 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Joshua clearly knows how to handle a mix-up, which makes a real difference when something doesn't go to plan. Thanks for letting us know.
Offered 50% off two weeks but only…
Offered 50% off two weeks but only applied it to my first order. When i skipped a order as i still had milk they charged me 95% of the order only crediting me 25p of a £4.90 order! Charging me admin fees! No where was admin fees explained so this is a hidden charge ive cancelled my subscription and dont think i will get my money back or the milk i had already paid for and booked for the week. Would not recommend at all. Will be using another company
22 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi there,
Thank you for bringing your concern to our attention. I would love the opportunity to investigate this further and make things right, but unfortunately, I don't have any contact details attached to your review.
We have requested your details via a secure link sent directly through Trustpilot. If you could please check your emails when you have a second, it would be great to discuss this further with you.
Alternatively, please feel free to reach out to us directly at
customerservice@themodernmilkman.co.uk
with your account details, and our team will be happy to help resolve this for you!
Antwoord van The Modern Milkman
Satisfaction is everything to us, so feedback like this means a lot. Thanks for taking a moment to share it.
The milk is delicious
The milk is delicious, but the eggs i wouldn’t the same thing, as you found better ones in the supermarkets.
15 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
Hi there,
Thank you for bringing your concern to our attention. I would love the opportunity to investigate this further and make things right, but unfortunately, I don't have any contact details attached to your review.
We have requested your details via a secure link sent directly through Trustpilot. If you could please check your emails when you have a second, it would be great to discuss this further with you.
Alternatively, please feel free to reach out to us directly at
customerservice@themodernmilkman.co.uk
with your account details, and our team will be happy to help resolve this for you!
Amazing customer service
Amazing customer service. Couldn't do more. So quick and efficient too. Thank you!
22 september 2026
Review zonder uitnodiging
Antwoord van The Modern Milkman
It's really kind of you to share this, and the customer service team will be chuffed to read it. Quick and efficient is exactly what we aim for every time.
Efficient delivery service & quality products
Efficient delivery service. Quality products. Useful having the ability to adjust orders on an app. I also appreciate the use of glass bottles/jars and bread wrapped in sustainable packaging.
8 september 2026
Really good customer service fast and…
Really good customer service fast and to the point .
It’s great getting milk and bakery bits delivered to the door just like the old days . Even had a blueTit sit on a milk bottle the other day
20 augustus 2026
Antwoord van The Modern Milkman
Fast and to the point is exactly what we aim for with our customer service, and getting the milk and bakery bits delivered to the door is a proper nod to the old days. A blue tit on the milk bottle is honestly the best thing we've heard all week.
Disappointing start
Had items missing and late delivery in my first week. Decided to go to another company.
29 augustus 2026
Antwoord van The Modern Milkman
Hi Rebecca,
I’m truly sorry that your first week with us was disappointing, particularly with the missing items and late delivery. I completely understand how frustrating this must have been, especially when you were expecting a smooth start to your service.
I can see that when you reached out, the issue was already resolved and the order had been delivered, but unfortunately, it was subsequently reported as stolen. I’m very sorry that this was still part of your experience and that it left you feeling disappointed enough to move to another company.
I did try to call you because I wanted the opportunity to speak with you personally, but unfortunately, I wasn’t able to connect with you. I’m genuinely sorry we didn’t provide the experience you expected from the beginning, and I appreciate you taking the time to share your feedback.
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