The Natural Pet Store Reviews 

The delivery was late by two weeks. Nobody contacted me to inform me that there was an issue, and I had to send a reminder myself. They replied quickly, but the promised delivery confirmation was not respected again. The package finally arrived a few days later.

No Complaints at all, everything was perfect.

I buy arden grange tin dog food on a regular order . Spending about £200 each month Quite a few tins arrive in a badly dented state in most monthly orders and some are actually burst open and the dog food is mouldy therefore cannot be used and at a loss of money to me . As some of the tins are very mouldy I would think they have been despatched in that state
Better transport boxes are required and tins need to be checked for damage prior to despatch

Took sooooo long for delivery
It said 1-2 days it took 5 days not including Sunday which is frustrating as I was relying on the stated time

Great variety of dog food from Germany as they have high food standards. Dr Clauder is the one I use and great customer service

Unfortunately, I never received my order. I received tracking information but the parcel was sent somewhere in Northampton. Company unreachable on the phone so had to correspond by email. They were quite responsive so I was hopeful that the error would be rectified but unfortunately had to request a refund in the end. Refund was completed fairly quickly

Quick delivery. Communication was excellent. Would highly recommend this company.

A good price, prompt delivery with no faff

Terrible service. Twice they have failed to deliver my car litter. Blaming it on dpd not scanning it . After a week of not receiving it I went back to my previous supplier. Ordered 3p.m and arrived before 12 the next day. And received the refund 4 weeks after initial payment.

I order a big bag of dog food every month but recently the delivery has taken well over a week and that’s only after chasing up. The true test of a company is how it deals with issues and this is where they fall short. A phone number that’s never manned and email that takes a day or two to reply to and then with a vague answer which then has to be chased again. No gesture of goodwill vouchers or anything and not really an apology. I’ll be going elsewhere from now on so that’s a regular customer lost

Easy subscriptions

Speedy delivery and my cat loves the Yora dry insect food, instant favourite and eco-friendly!

Ordered three items, payment taken, order confirmed but no dispatch note and no further correspondence in 3 weeks. Ive emailed twuice for an update and heard nothing back. Furthermore there is no telephone number listed. Really really poor service. AVOID!

This company can't be bothered to send you the what you ordered nor can they be bothered to reply to you emails.
The phone number doesn't work
I ordered two different looking items and got sent two unmarked bags of the same, when i did finally get a response Ashley told me they are different just look similar!
SHOP ELSEWHERE 😡

No option to cancel a subscription on my account. Customer service is terrible and emails are ignored. Food received is very close to the expiry date. I’ve had to contact my bank to stop any further deliveries and payments. Delivery is very slow. I would not recommend.

Ordered food on 25th Dec for diabetic dog - still not handed to courier on 4 Jan. very disappointing and no explanation at all. Running so short on the food will have to try to find somewhere else and it’s out of stock practically everywhere. Can’t see myself ordering again from this shop sadly.

Don’t even want to give 1 star.

Don’t order from this company.

As you can see from other reviews they don’t fulfil order and then try to avoid sending out remaining parts or offer refund.
No customer service or communication and no accountability.
They shouldn’t be allowed to offer a service.

Received my order after the guaranteed delivery date, very slow postage from the company.
Order received but containing the incorrect items. I emailed about the issue and received a response saying 'I have a note saying you were happy to swap'. I have not had any communication regarding a swap. I ordered 3 packs of dog treats, only received 2 packs in the delivery and for a cheaper alternative.

Communication very slow and poor from Ashley (the company Director!). No mention of an apology or a resolution, just looking to blame me for the error!

I will never order from this place again!