Thepanacheartistry Reviews 

I ordered the Aurelia light fitting and it came quickly and well packaged. Gorgeous light!

The listing only included the height and width of the product, not the depth, which meant it was much larger than expected when it arrived. The product was also shipped from China, which wasn’t clear to me when ordering, and overall I didn’t feel the quality justified the price.

Due to personal circumstances, I wasn’t able to return it within the usual timeframe. I explained the situation, but unfortunately there was very little flexibility.

Love this brand! The piece are absolutely stunning, so much to chose from. I just received the Sereno Tier Pendant and she’s amazing. Extremely fast shipping, gorgeous pieces, great packaging. Light bulbs included

Do NOT buy from this company. Absolute junk made in China

Got a Chair for my Photography Studio. It is loved by everyone. Amazing quality.

Bought this for our kitchen renovation after seeing it on Instagram. It's even more beautiful in real life, there's a texture to the shade that you can't fully appreciate in photos, kind of organic and sculptural at the same time. Delivery was quick and well packed. Took about 20 mins to hang. The light it throws in the evenings is just gorgeous, very warm and diffused. Would definitely buy from Panache Artistry again.

Bought this on a bit of a whim after my interior designer mentioned Panache Artistry. The Aurelia has this really beautiful warmth to it when lit, it glows rather than just reflects. It's subtle but it completely changes the mood of the room in the evenings. My living room finally feels finished. Delivery was fast, came really well wrapped. Will definitely be back for more pieces.

I ummed and ahhed about the price for a while for but so glad I went for it. The aurelia pendant lamp is just a really well made, considered light. Its not a loud piece, which is exactly what I wanted. More of a quite confidence to it. Already had 2 friends ask where its from.

Do not buy from the company under any circumstances! I am currently in the process of taking them to court.

They are not a registered company - look them up.

They advertise a constant sale and you cannot return sale items in their T&C's, which means nothing can be returned. This is misleading commercial practice under UK Consumer Protection laws.

They state their items are 'made to order' but they are not. They are flat packed from China (and can be bought at half the price on Amazon), which the buyer must construct. Even if they were, you can still legally return them as you are allowed to return items unless they are 'custome-made' (ie you give them your measurements to fit). It arrived dumped in a box and damaged and they still refused a refund which, once again I have a right to under 'Right to refuse'. I have sought legal advice and I am in the right (on multiple accounts) and so we are taking them to court.

I will update with the outcome and how you can too should you need.

*since posting they are trying to force me to take this post down by claiming it is defamation. Everything I have stated is factually correct.

As the lead architect on a high-end residential commission, I hold every supplier to exceptionally high standards—both in product quality and in service. Our recent experience with Panache has been nothing short of outstanding.

We sourced three pendant lights for a bespoke interior scheme, and the team demonstrated remarkable professionalism from the outset. When we requested adjustments to achieve the precise level of premium finish required, the company responded with impressive speed and care. Replacement fixtures were dispatched immediately, without hesitation, ensuring that the final installation aligned perfectly with our design intent.

Their commitment to craftsmanship, responsiveness, and client satisfaction reflects the calibre of a true industry partner. It is rare to find a supplier so dedicated to helping architects realise an uncompromising design vision. I look forward to seeing the final result hopefully soon and collaborating with this team on many future projects.

A genuinely exceptional experience.

I am writing this as i often do refer to trust pilot. I bought 2 lampshades, the delivery time was a bit longer than expected, but every time i questioned this (i emailed twice about this), i had a response in less than 2 hours and they reminded me delivery time is 2-4 weeks. The lampshades arrived looked just like teh pic, the quality great and as a result of the sale cost me less than half the price of the exact same model i had seen elsewhere. I would definitely shop here again absolutely cannot fault them

I purchased six of the Noema Bar Stools for a recent interior project, and they are absolutely stunning. I searched for the perfect bar stools for weeks, and these ticked every box, elegant design, comfortable seating, and impressive build quality.

They look even better in person and have completely elevated the space. Everything arrived in perfect condition. My client is thrilled with them, and I’ve already had so many compliments from others who’ve seen the finished project.

Highly recommend. I’ll definitely be using this brand again for future designs!

Teni, Studio Teni Interiors

I brought a table lamp which looked like it was five stones stack on one another with a grey shade. The delivery was endless. I had to wait weeks. When it finally arrived it was horrible cheap nasty plastic which looked absolutely awful. I tried to send it back but this company will not take returns. This company produce horrible products which have a misleading description online. Don't get conned like me.

Customer support excellent throughout the after sales process … still awaiting delivery so can’t comment on the products just yet

I wish I had read the reviews here before buying anything from Panache. Ordered an office chair. It arrived covered in scratches and rust marks. Arms looked like they had been welded together by drunk me in the dark. Absolute mess. Asked to return it and get a refund. They sent more arms, just as bad as the first set. Asked again for a refund. Told ‘no, everything is perfect’. Am hoping my credit card company can help refund the £400+ pounds this cost me.

Item not received yet at all — disappointed with the service — will neeed to chase them again

Moral of the story. Just because it’s a flashy website, you can get the same stock quicker and cheaper on Amazon.

Had no shipping updates 7 days after purchase so reached out and although I received a reply no firm delivery dates were given. Asked to cancel the order and then they pushed through the dispatch miraculously and didn’t respond again. Found out item was coming in from Asia (clearly to utilise De minimis rules) hence no accurate tracking and then it sat in customs a number of days. Meanwhile I went on Amazon and bought exactly the same cup for half the price and next day delivery.

Light finished with a hot glue gun - incorrect wiring and total fire hazard to be honest. Appalling quality - literally looks like trash - avoid, avoid, avoid!

Ordered the soho home dupe light . First one delivered was wrong size . When this was raised to them , asked me how do I know it’s the wrong size . I explained all it takes is a tape to measure :) . Refused to return the money and took a month to send the right size( makes sense as these are cheap Chinese copies). The next light comes with missing parts . On raising this to them, completely refused to acknowledge that this is even possible ! (This is despite them sending the wrong size lights in the first place). I have an amazing electrician who managed to get pieces that would somehow go together and we now have the light up.
Just not worth the headache .

Arrived about two weeks after purchase, maybe less. Very beautiful spice dish and spoon - I’m very happy.
Arrived separately, but well protected/packaged.