PetLab Co. - US Reviews 433

TrustScore 4 uit 5

3,9

ONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US


We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Geschreven door het bedrijf

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contactgegevens

  • ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Verenigde Staten

3,9

Goed

TrustScore 4 uit 5

433 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I have tried to CANCEL these deliveries…

I have tried to CANCEL these deliveries but nothing works. PLEASE STOP THE DELIVERY OF THIS PRODUCT.
IT IS NOT WORKING!

21 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Paul,

We are truly sorry to hear of the difficulties you encountered while trying to cancel your subscription. We understand that this is frustrating, and we're here to help. We have just sent you an email with further details regarding your account. Please let us know if there is anything else we can do to help.

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Delivered as indicated in in delivery…

Delivered as indicated in in delivery notice. Placed on my porch.

21 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Cynthia, we're glad to hear about this positive delivery experience and we appreciate your feedback. We're here and happy to help, so please don't hesitate to reach out with any questions or concerns!

Best regards,
PetLabCo.®

Beoordeeld met 3 van de 5 sterren

For some reason the delivery guy leaves…

For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk by and grab it. I don't know why he started doing that, on the last few deliveries. Otherwise everything is fine with the packaging and delivery time.

21 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi David,

Thank you for bringing this delivery concern to our attention. We understand your frustration with the package placement. We will make sure your feedback is shared.

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Your shipping has been so much better…

Your shipping has been so much better now that you use Amazon. Dhl was a disaster.

20 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Brian!

Thank you so much for your feedback. We are thrilled to hear you have been happy with your deliveries lately. We appreciate you sharing your experience.

Regards,
PetLabCo.®

Beoordeeld met 4 van de 5 sterren

My dog is still licking his paws and…

My dog is still licking his paws and scratching his ears.

14 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi there!

Thank you for sharing your experience. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Great product

Fantastic product

13 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Michael,

We are thrilled to hear you are happy with the product. Thank you so much for the wonderful feedback!

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

I never have to worry about running out…

I never have to worry about running out because the delivery comes consistently each month

12 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Darla,

We're so glad to hear our subscription plan brings you peace of mind! Thank you for your wonderful feedback.

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

It is always sent at the right time

It is always sent at the right time, as one container gets used up the new one arrives.

11 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Linda!

We are so happy to hear that. Thank you for taking the time to share your experience!

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

They always get delivery right

They always get delivery right , I can see a difference in my dogs breath with the product. Really happy so far with my experience.

13 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Kristen,

We are so happy to hear your deliveries have been correct and that you are seeing an improvement in your dog's breath. Thank you for being a part of our community. We appreciate you sharing your experience!

Regards,
PetLabCo.®

Beoordeeld met 4 van de 5 sterren

Your probiotic is great

Your probiotic is great, but you sent me the probiotic and I already have two jars of it and you were supposed to send me the joint relief if that’s a soft chew also? Please xcle anymore of the probiotic. Thank you🙂

20 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Rejoyce,

We appreciate you sharing your experience. We are sorry to hear you received the wrong product. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.

Warm regards,
PetLabCo.®

Beoordeeld met 1 van de 5 sterren

Useless

After 30 days of use my pet has seen absolutely no improvement, in fact might even be worse than before. Very disappointed

20 mei 2026
Review zonder uitnodiging
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Kathleen,

We're sorry to hear you and your pup have had this experience. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you?

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Good product

Good product

20 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Gabriel,

We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience. We appreciate you being a part of our community!

Regards,
PetLabCo.®

Beoordeeld met 4 van de 5 sterren

The green dental powder no longer…

The green dental powder no longer working very well. Found another that works better. Will have discontinue

13 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Antonette,

Thank you for sharing your experience. We're sorry to hear our ProBright didn't deliver the results you were hoping for. We understand all dogs are unique, including their response to certain ingredients.

We really appreciate you giving it a try!

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Customer service

I had some email correspondence with PetLab regarding the frequency of my delivery. It was an easy fix . I was satisfied

18 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi there!

Thank you so much for sharing your experience. We are so glad our Customer Experience team was able to assist you with the frequency of your deliveries. Thank you for being a part of our community!

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Package arrived on time and as described

Package arrived on time and as described

12 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Jalen,

That is so wonderful to hear! We are so happy your package arrived on time and as described. We know how important timely deliveries are when it comes to your dog's supplements. Thank you for taking the time to share your experience.

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Delivery notifications helpful and…

Delivery notifications helpful and product arrives when expected.

12 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Denise,

Thank you so much for taking the time to share your experience. We are so happy to hear your product has arrived on time and that you found the notifications helpful. Thanks for being a part of our community.

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Customer service is great I just…

Customer service is great I just started with my puppy so I don't know how it works

11 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Ashley,

Thank you so much for your kind words. We are thrilled our Customer Experience team has been helpful for you. Please be sure to keep us updated on your pup's progress. We want to hear all about it.

Thank you for being a part of our community!

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Great product

Great product! I've used this for both my dogs for the past couple of years. They were only around 2 years old when I started to notice plaque buildup on their teeth. Once we started using the ProBright, their teeth cleaned up. Very happy with this product!

11 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi Denise,

We are so happy to hear that our ProBright has helped keep your dogs' teeth clean! Thank you for sharing your positive experience with us.

Regards,
PetLabCo.®

Beoordeeld met 5 van de 5 sterren

Consistent reliable deliveries every…

Consistent reliable deliveries every time!

16 mei 2026
Logo PetLab Co.  - US

Antwoord van PetLab Co. - US

Hi there!

Thank you so much for the positive feedback. We are thrilled your deliveries have been consistent. We know how important that is when it comes to your pup's supplements.

Regards,
PetLabCo.®

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer