Left product under porch, in a shaded, hidden spot from road. I really appreciate that thoughtfulness. We love the products. Our dog hasn't had tummy issues since we started the probiotics, and our... Toon meer
Locatie
Wijzig locatieONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Lees wat reviewers zeggen
My dog became sick from this probiotic chew. He developed Gastroenteritis with hemorrhagic diarrhea (bloody diarrhea). I had to rush him to the vet urgent care. $400 in veterinarian expense... Toon meer
Bedrijf heeft geantwoord
I subscribe to PetLab Co's ProBright Advanced Dental Powder for Clean Teeth and Fresh Breath. I needed a dental product for my 12 year old female Yorkie, Ginger after she had several teeth removed by... Toon meer
Bedrijf heeft geantwoord
So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Verenigde Staten
4,0
Goed
479 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van PetLab Co. - US
Hi Yinet,
We are so glad to hear you are still enjoying our product! Thank you for your continued support.
Best regards,
PetLabCo.®
Delivered as promised.
16 mei 2026
Antwoord van PetLab Co. - US
Hi Marci, we're glad to hear about your positive delivery experience. We appreciate you taking the time to leave this review. Please don't hesitate to reach out if you have any questions or concerns, we're happy to help!
Best regards,
PetLabCo.®
Trying to extend my auto delivery
Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to catch up. But I guess I’ll have to cancel
23 mei 2026
Antwoord van PetLab Co. - US
Hi there, thank you for taking the time to leave this review. We're sorry to hear about the loss of your dog. We've sent you an email to further assist with your subscription. We're always here and happy to help; we're available via phone, email or chat. We look forward to hearing back from you.
Best regards,
PetLabCo.®
Well Tolerated Tooth Powder; Let's Talk Packaging
So far the tooth powder is tolerated by by 15 yo terrier mix.
I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in shredded paper in small upcycled boxes or paper mailers with no breakage problem. It would feel really good for my dog's items could also be so packaged.
16 mei 2026
Antwoord van PetLab Co. - US
Hi Bertha, we appreciate you sharing your experience. We also value your feedback regarding more ecological packaging options. We are always looking for ways to improve. Please feel free to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
I love the product I actually need to…
I love the product I actually need to increase my amount since I have another dog
11 mei 2026
Antwoord van PetLab Co. - US
We're so happy you love our product! We appreciate your feedback, we're always happy to help with subscription adjustments so please feel free to reach out to us. We're available via phone, chat or email.
Best regards,
PetLabCo.®
Always delivered right to the door
Always delivered right to the door. Excellent service.
16 mei 2026
Antwoord van PetLab Co. - US
Hi David, we're glad to hear about your positive experience and we appreciate this feedback! Please feel free to reach out, should you have any questions or concerns.
Best regards,
PetLabCo.®
Not sure if you changed the mail…
Not sure if you changed the mail delivery service you had in 2024. It seem to take longer to get my order.
16 mei 2026
Antwoord van PetLab Co. - US
Hi Lorene, we appreciate your feedback. We are always working to improve our services and will look into this. We're here and happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Horrible breath on my dog
My 6lb Chihuahua's breath smelled like a can of tuna. I am not even done w first container and the smell is almost gone!
Highly recommend!!
19 mei 2026
Review zonder uitnodiging
Antwoord van PetLab Co. - US
Hi Diane, we're so happy to hear our product made such a positive difference! Thank you for sharing your wonderful experience and recommendation. We're here and happy to help; we'd love to hear more updates on your Chihuahua, so please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
Items arrived promptly
Items arrived promptly, delivery driver was very friendly and took care with my items.
22 mei 2026
Antwoord van PetLab Co. - US
Hi Teresa, we're so glad to hear about your positive delivery experience. Thank you for your positive feedback! We're here to help, please feel free to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hi there, we're happy to hear that our deliveries are timely. Thank you for your feedback. Please feel free to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
I have tried to CANCEL these deliveries…
I have tried to CANCEL these deliveries but nothing works. PLEASE STOP THE DELIVERY OF THIS PRODUCT.
IT IS NOT WORKING!
21 mei 2026
Antwoord van PetLab Co. - US
Hi Paul,
We are truly sorry to hear of the difficulties you encountered while trying to cancel your subscription. We understand that this is frustrating, and we're here to help. We have just sent you an email with further details regarding your account. Please let us know if there is anything else we can do to help.
Regards,
PetLabCo.®
Delivered as indicated in in delivery…
Delivered as indicated in in delivery notice. Placed on my porch.
21 mei 2026
Antwoord van PetLab Co. - US
Hi Cynthia, we're glad to hear about this positive delivery experience and we appreciate your feedback. We're here and happy to help, so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
For some reason the delivery guy leaves…
For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk by and grab it. I don't know why he started doing that, on the last few deliveries. Otherwise everything is fine with the packaging and delivery time.
21 mei 2026
Antwoord van PetLab Co. - US
Hi David,
Thank you for bringing this delivery concern to our attention. We understand your frustration with the package placement. We will make sure your feedback is shared.
Regards,
PetLabCo.®
Your shipping has been so much better…
Your shipping has been so much better now that you use Amazon. Dhl was a disaster.
20 mei 2026
Antwoord van PetLab Co. - US
Hi Brian!
Thank you so much for your feedback. We are thrilled to hear you have been happy with your deliveries lately. We appreciate you sharing your experience.
Regards,
PetLabCo.®
My dog is still licking his paws and…
My dog is still licking his paws and scratching his ears.
14 mei 2026
Antwoord van PetLab Co. - US
Hi there!
Thank you for sharing your experience. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hi Michael,
We are thrilled to hear you are happy with the product. Thank you so much for the wonderful feedback!
Regards,
PetLabCo.®
I never have to worry about running out…
I never have to worry about running out because the delivery comes consistently each month
12 mei 2026
Antwoord van PetLab Co. - US
Hi Darla,
We're so glad to hear our subscription plan brings you peace of mind! Thank you for your wonderful feedback.
Regards,
PetLabCo.®
It is always sent at the right time
It is always sent at the right time, as one container gets used up the new one arrives.
11 mei 2026
Antwoord van PetLab Co. - US
Hi Linda!
We are so happy to hear that. Thank you for taking the time to share your experience!
Regards,
PetLabCo.®
They always get delivery right
They always get delivery right , I can see a difference in my dogs breath with the product. Really happy so far with my experience.
13 mei 2026
Antwoord van PetLab Co. - US
Hi Kristen,
We are so happy to hear your deliveries have been correct and that you are seeing an improvement in your dog's breath. Thank you for being a part of our community. We appreciate you sharing your experience!
Regards,
PetLabCo.®
Your probiotic is great
Your probiotic is great, but you sent me the probiotic and I already have two jars of it and you were supposed to send me the joint relief if that’s a soft chew also? Please xcle anymore of the probiotic. Thank you🙂
20 mei 2026
Antwoord van PetLab Co. - US
Hi Rejoyce,
We appreciate you sharing your experience. We are sorry to hear you received the wrong product. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
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