Left product under porch, in a shaded, hidden spot from road. I really appreciate that thoughtfulness. We love the products. Our dog hasn't had tummy issues since we started the probiotics, and our... Toon meer
Locatie
Wijzig locatieONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Lees wat reviewers zeggen
My dog became sick from this probiotic chew. He developed Gastroenteritis with hemorrhagic diarrhea (bloody diarrhea). I had to rush him to the vet urgent care. $400 in veterinarian expense... Toon meer
Bedrijf heeft geantwoord
I subscribe to PetLab Co's ProBright Advanced Dental Powder for Clean Teeth and Fresh Breath. I needed a dental product for my 12 year old female Yorkie, Ginger after she had several teeth removed by... Toon meer
Bedrijf heeft geantwoord
So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Verenigde Staten
4,0
Goed
479 reviews
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Useless
After 30 days of use my pet has seen absolutely no improvement, in fact might even be worse than before. Very disappointed
20 mei 2026
Review zonder uitnodiging
Antwoord van PetLab Co. - US
Hi Kathleen,
We're sorry to hear you and your pup have had this experience. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you?
Regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hi Gabriel,
We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
The green dental powder no longer…
The green dental powder no longer working very well. Found another that works better. Will have discontinue
13 mei 2026
Antwoord van PetLab Co. - US
Hi Antonette,
Thank you for sharing your experience. We're sorry to hear our ProBright didn't deliver the results you were hoping for. We understand all dogs are unique, including their response to certain ingredients.
We really appreciate you giving it a try!
Regards,
PetLabCo.®
Customer service
I had some email correspondence with PetLab regarding the frequency of my delivery. It was an easy fix . I was satisfied
18 mei 2026
Antwoord van PetLab Co. - US
Hi there!
Thank you so much for sharing your experience. We are so glad our Customer Experience team was able to assist you with the frequency of your deliveries. Thank you for being a part of our community!
Regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hi Jalen,
That is so wonderful to hear! We are so happy your package arrived on time and as described. We know how important timely deliveries are when it comes to your dog's supplements. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Delivery notifications helpful and…
Delivery notifications helpful and product arrives when expected.
12 mei 2026
Antwoord van PetLab Co. - US
Hi Denise,
Thank you so much for taking the time to share your experience. We are so happy to hear your product has arrived on time and that you found the notifications helpful. Thanks for being a part of our community.
Regards,
PetLabCo.®
Customer service is great I just…
Customer service is great I just started with my puppy so I don't know how it works
11 mei 2026
Antwoord van PetLab Co. - US
Hi Ashley,
Thank you so much for your kind words. We are thrilled our Customer Experience team has been helpful for you. Please be sure to keep us updated on your pup's progress. We want to hear all about it.
Thank you for being a part of our community!
Regards,
PetLabCo.®
Great product
Great product! I've used this for both my dogs for the past couple of years. They were only around 2 years old when I started to notice plaque buildup on their teeth. Once we started using the ProBright, their teeth cleaned up. Very happy with this product!
11 mei 2026
Antwoord van PetLab Co. - US
Hi Denise,
We are so happy to hear that our ProBright has helped keep your dogs' teeth clean! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hi there!
Thank you so much for the positive feedback. We are thrilled your deliveries have been consistent. We know how important that is when it comes to your pup's supplements.
Regards,
PetLabCo.®
Not sure this product does anything
Not sure this product does anything. Discontinued due to limited testing documentation.
12 november 2025
Antwoord van PetLab Co. - US
Hi James,
Thank you for sharing your experience. We are sorry to hear you did not see the desired results. We understand that all dogs are unique and what works for one might not work for another. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements.
Many of the active ingredients we use have publicly available studies or historically published data demonstrating their benefits for canine companions, and we continually strive to improve our products to provide high-quality options. We sincerely thank you for giving our supplements a try!
Regards,
PetLabCo.®
My baby has had nothing but issues…
My baby has had nothing but issues after being exposed to mold.. I can’t say enough about this product!!! She is only 3 years old and this product has made a huge difference in our life. Her ears are standing up again. She runs for an hour straight, not 20 minutes anymore.. her bowels are exceptional after only one week.. I’ve spent thousands of dollars trying to get my girl better and so far this is the only product that has done it.. if I could give 10000 stars I would.. their probiotic and allergy chews has made her stop itching constantly. Their salmon bites I added 4 to her food and she devoured her food!! All I can say is Denali and her mom are a huge fan after 1 week..
10 mei 2026
Review zonder uitnodiging
Antwoord van PetLab Co. - US
Hi Kelly!
We are so happy to hear about the wonderful improvements Denali has experienced! It's truly rewarding to know our products have made such a significant difference in her well-being and your family's life. Thank you for sharing your positive feedback.
Regards,
PetLabCo.®
I had canceled my subscription about 3…
I had canceled my subscription about 3 to 4 weeks ago. Why did I receive an order Friday? I have plenty of product on hand.
I don't need to spend the money on the product that came Friday.
Please help,
Julie Brooks
10 mei 2026
Antwoord van PetLab Co. - US
Hi Julie,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Awesome company
Awesome company, their products work well and my dogs love them, especially the probiotic chews and tooth powder.
13 april 2026
Antwoord van PetLab Co. - US
Hi T,
We're so glad to hear your dogs love our products, especially the Probiotic Chews and ProBright! Thank you for your wonderful feedback.
Regards,
PetLabCo.®
The probiotic chews have really helped…
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-up double delivery of the same product, but overall this is a good company
17 mei 2026
Antwoord van PetLab Co. - US
Hi Debbie,
Thank you for sharing your experience. We're sorry to hear you have not been able to contact us. We can be reached here:
Email: help@thepetlabco.com
Phone: +1-866-4-PETLAB (1-866 473-8522)
Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you for being a part of our community!
Regards,
PetLabCo.®
Package was delivered
Package was delivered, he took a picture of it on the porch , date and time and sent it to my phone
17 mei 2026
Antwoord van PetLab Co. - US
Hi Eileen,
Thank you so much for sharing your experience. We are thrilled your package was delivered and that the carrier was so thorough. We know how important your dog's supplements are! Thanks for being a part of our community.
Regards,
PetLabCo.®
Auto ship is a nice convenience for…
Auto ship is a nice convenience for probiotics that actually help my dog.
10 mei 2026
Antwoord van PetLab Co. - US
Hi Jill,
Thank you so much for taking the time to share your experience. We are so happy to hear you have been happy with the subscription and have seen the benefits for your dog.
Regards,
PetLabCo.®
Throw shipment on ground in driveway
Throw shipment in the middle of my driveway. My driveway is up a hill that is covered by trees on both sides and has a sharp left hand turn at the top , she put the package in the middle of the driveway at the top of the sharp turn...
If I would not have been at home, I would have came home up my driveway @ Normal speed . I would have ran over the shipment.....
14 mei 2026
Antwoord van PetLab Co. - US
Hi Kenneth,
Thank you so much for sharing your experience with us. We are very sorry this happened. While the delivery is handled by the carrier, your feedback is very important to us. We will make sure the right person sees this.
Regards,
PetLabCo.®
Delivery was great but I don’t recall…
Delivery was great but I don’t recall requesting automatic ordering. I have several jars that I haven’t opened yet and then another gets delivered. It’s coming too fast and I would like to discontinue auto orders
9 mei 2026
Antwoord van PetLab Co. - US
Hi Phyllis, we appreciate you sharing your feedback. We can certainly help you adjust your subscription to better suit your needs. We've sent you an email to further assist with this, we are available via email, phone or chat. We're always happy to help.
Best regards,
PetLabCo.®
Shipping the product far too often we…
Shipping the product far too often we cannot use it as fast as it ships.
9 mei 2026
Antwoord van PetLab Co. - US
Hi Curtis, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're always happy to help and are available via phone, email or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hi Nancy, we appreciate your feedback. We will ensure your preferences are updated. We're here and happy to help should anything ever come up, we're available via phone, chat and email.
Best regards,
PetLabCo.®
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