Thera Hair Reviews 

The customer service is outstanding. Very responsive & they were very eager to answer questions & also to address any issue - which they did immediately.

I would do business with them again.

Unfortunately, I had a problem with using the brush, and needed to return it. This company treated my return with constant communication, and the upmost fairness. They immediately took care of my situation. I recommend them highly.

I had an issue with the mist not working. I emailed customer service and received a quick reply with several solutions. It works perfectly now!

I’ve been using the Therahair brush and spray every evening since they arrived and I’ve noticed a significant difference in my hair!

I have only been on this for a very short period of time. I like the condition silkiness that it is leaving my hair. It was dry
before. But, it needs to ramp up faster to get my receding hairline back
to follicles that come in and grow! Am still loosing hair when I brush,
but it has improved by about 1/4 less.

Will continue to see how it goes for the next couple of weeks.

I just love the brush! Use it twice a day, add the hair growth tonic into the brush! I've seen a big difference in the volume and health of my hair! Great product!

Awesome customer service! My original Thera Hair brush arrived broken (wouldn’t do the mist mode) and when I contacted customer service, they were so quick to address the issue. They sent me a new one and it arrived so quickly. New brush hasn’t been used yet (just arrived) but i do love the massage feature on the original one and love the hair spray serum so much! It feels so soothing on the scalp and makes my hair feel so soft! Can’t wait to use my new brush!

I love the concept/idea of this brush. I ordered one just before Christmas and started to use it and loved it, but very quickly the diffuser part of it stopped working. When I contacted the company, they told me to make sure that I only use their products and not any other essential oils; however, I was ONLY using the solution that came with the brush and that is all I ever used. I also keep the little diffuser part very clean. I constantly clean it with a Q-tip, but that didn’t help. So after some back-and-forth I had to send them a video of the product in use, which was very difficult to see the steam (or lack of steam), but I did it anyway, and they sent me a replacement item. I received that item on January 29, and low and behold by May it was not working anymore. The red light and Massage works fine, but not the diffuser. And once again, all I used was the solution that I PURCHASED through them!! They said since it has been 121 days, and their warranty is only 90 days they would not be sending me another one. After reading some reviews, I see that many people have had problems with the diffuser part. I wish I kept my old brush from a different company because it performed better. I guess I could still use this one for the red light but what a disappointment and waste of money now I have three bottles of solution here that I can’t even use.

Bought two as gifts for my mom and girl, they both loved it. I highly recommend it took less than 4 days to get here.

I am pleased to update my review. After the issue of my missing hair tonic was escalated all the way to the top to Jacob, he went above and beyond to take care of me. Not only am I receiving my free hair tonic, he has also started the process to refund my original purchase. He will be making sure that this does not happen again going forward. Thank you, Jacob.!

As requested by trustpilot I added my order number, email and phone number. Just as a recap, I did order the Thera brush, and the free tonic in my order. After numerous email requests and them telling me they were out of stock and it was the manufacturers fault. I still have not received my free hair tonic. Just FYI, this order was placed in January 2026. Order number 55965.

Even after getting a response from my review, and then telling me that I was going to receive my free hair tonic that was missing out of my order which may I confirm was in my order, I still have not received any shipping information. As requested below, I did reach out to customer support right away and still nothing. This company is unbelievable.

I ordered the Thera brush which was supposed to come with the free hair tonic. I reached out to Customer Service four times a couple of times they did respond apologizing. A month and a half later I still have not received the hair tonic. Therefore, I cannot really tell you if the brush works well or not. Very disappointed and do not recommend. Customer Service has been terrible.

I purchased item from them which did not work as described. I contacted them, they gave me instructions on returning the item, I informed them of the date of the return and included the tracking number but did not receive a refund. I filed a dispute with my credit card company which was declined based on therahair stating that I did in fact receive the item and the charge was not a duplicate charge. Neither of which I reported or disputed. My dispute was that i was promised a refund and did not get it. I was told that I did not request the refund withing 3-5 business days per their policy but the website states they have a 90 day return policy which I followed.

I have been trying to camel my subscription for months. The cancellation button on their website doesn’t work and their support emai says they will get back with me shortly and never do. Yet every month they send me their products that don’t work! Any suggestions?

Their customer service is top-notch!

I am enjoying this brush, I also make my husband sit and let me do it to his head (helping stop his balding without him noticing 😃)!! I love all the different features working together and it is relaxing to use. I ordered this when the snow storms hit and it was delayed shipping. I got worried after reading some of the other reviews. I reached out to their customer support and they provided me all the details immediately for my package. I received it shortly after.

I love their conditioner!

Zero star. I ordered five as gifts for the holidays, received only one. I am still waiting for four more. Will be reporting this to the Better Business Bureau. This business needs to do the right thing or do not operate. Please do not get scammed, DO NOT PURCHSE.

If I could give them a zero I would. They have refused to cancel my membership and I’ve sent them over 10 emails requesting cancellation. My account is being drained of money for products I don’t use due to them not working. STAY FAR AWAY FROM THIS COMPANY, it’s a scam!!!

I ordered the Thera brush on November 1st and have received Nothing. I have sent no less than 7 emails to there support email and get the form email prompt in return. This is awful. I think it is a scam. So frustrating.
Stephanie

No. Customer service. At all. Return instructions have been requested 5 times and I still haven’t received a response.

So far I am understanding the negative reviews. Beginning with Customer service and ending with a paid item that has a delivered stamp and yet I never received it.

I have been back and forth with CS today and not once have they provided a tracking number or an alternate replacement with a different type of delivery other than USPS.

I only get back emails that state it takes 6-12 hours for a response. Do better Thera Hair.

I finally had to dispute this item with my bank since they purposefully would not provide a solution or tracking number.

Beware of doing business with this brand. They are not trustworthy. I did not believe other reviews and thought that they were an exaggeration, but not until you are in that position do you not appreciate the warnings.

Below is the email they sent me stating a delay in tracking number details. NEVER EVER have I heard of such a thing!

TheraHair Support
9:51 AM (12 minutes ago)
to me

Thank you for your message and for providing the snapshot of your order number. I completely understand your concern.

At the moment, the tracking information is still delayed in the courier’s system, which is why it hasn’t been updated yet. Rest assured, your order is still being processed, and we’re closely monitoring it to make sure it ships out as soon as possible.

I’ll send you the tracking details right away once they become available. We truly appreciate your patience and understanding while we work through this delay.