The customer service is outstanding. Very responsive & they were very eager to answer questions & also to address any issue - which they did immediately. I would do business with them again.
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Lees wat reviewers zeggen
I am enjoying this brush, I also make my husband sit and let me do it to his head (helping stop his balding without him noticing 😃)!! I love all the different features working together and it is rela... Toon meer
Bedrijf heeft geantwoord
NEVER RECEIVED PRODUCT. company uses unheard of shipping courier whose website is very suspicious. Emailed customer support and they said they updated shipping status. After 1 month , no news. They al... Toon meer
Bedrijf heeft geantwoord
Awesome customer service! My original Thera Hair brush arrived broken (wouldn’t do the mist mode) and when I contacted customer service, they were so quick to address the issue. They sent me a new one... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
TheraHair is a premium hair wellness brand dedicated to helping women restore fuller, healthier hair through science-backed, natural therapies. Our core innovation, the TheraBrush, combines red light therapy, blue light therapy, massage vibration, and essential oil diffusion to revitalize scalp health and stimulate hair growth, all in just 10 minutes a day. Our expanding product line includes a nutrient-rich hair tonic, shampoo, conditioner, and filtered showerhead, all formulated to support long-term hair restoration.
Contactgegevens
2125 Biscayne Blvd, Suite 204, 33137, Miami, Verenigde Staten
- support@therahair.com
- therahair.com
3,4
Gemiddeld
44 reviews
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Order not shipping
Was doing ok, not great, with a couple of orders but now…..I placed an order for tonic and it hasn’t shipped in over a week. Very disappointed and frustrated.
Update: now they are lying! They just emailed me that they shipped my order but it was shipped back due to a carrier issue. The status never showed shipped and has only shown, for 2 weeks, not shipped yet. This is a scam company!
10 oktober 2025
Review zonder uitnodiging
Best customer service
Best customer service! Always ready to answer my questions! ❤️❤️❤️
9 oktober 2025
Review zonder uitnodiging
It looks like fraud
It looks like fraud. My hairbrush has arrived according to the consignment number. But according to the DHL delivery person, the parcel was not addressed to me. I have not received anything and customer support is not responding.
16 juni 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Damaris,
If your order says arrived but you did not actually get it, it's likely an address error, incomplete address on the order, or the postal service made an error. Rest assured, we are committed to resolving issues like this.
Our customer support has a 6 hour response time, are you certain you emailed the correct support address? support@therahair.com
Please reach out with your order details and we will send out a new order for you asap!
Customer service went the extra mile
I ordered the Therabrush, but even before I received it, I decided I no longer needed it or wanted it. I immediately emailed the company. I reached out regarding a refund and received a prompt response, giving me the instructions to return the item in order to receive my money back. After I sent the item, I misplaced my receipt. I was supposed to send them the information they asked for from the receipt. After looking for the receipt for weeks, I finally decided to just reach out and see if they would help me. I’m so thankful that they took the time to use the basic information that I gave them and honor the refund within a couple of days of receiving my email. It was my mistake and they still went the extra mile to make it right for me. Great customer service.
11 juni 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Very happy that we were able to help you! Don't hesitate to reach out if you have any questions or want to try TheraBrush in the future!
I want to amend my review of the…
I want to amend my review of the Therabrush Company. After writing a negative review out of sheer frustration, this company reached out to me, apologized for the confusion, made good on their guarantee and refunded my $ in full. I want to thank them for their customer support. Unfortunately the product wasn’t working for me, but it’s not to say others may have a different result.
Thank you Therabrush for your attention to this issue.
27 mei 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Thank You! This review means alot. We know we have fallen short at times in the past, but we've put a lot of effort into improving our product and our service.
I'm happy we were able to make things right for you. If you ever want to try our new 2.0 version TheraBrush, contact us for a full credit toward the new model!
Thera Hair Support
NEVER RECEIVED PRODUCT
NEVER RECEIVED PRODUCT. company uses unheard of shipping courier whose website is very suspicious. Emailed customer support and they said they updated shipping status. After 1 month , no news. They also email you a pyramid scheme marketing scam job after you order with them. BEWARE!!!
8 april 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Amanda,
We’re truly sorry to hear about your experience and the delay with your order. After looking into it, we can confirm that your package was delivered on April 21st. That said, we completely understand your frustration with the delay, and we’re committed to making this right.
Please don’t hesitate to reach out to our support team so we can personally assist you further. We’d love the opportunity to help resolve any remaining concerns.
Thera Hair Support
support@therahair.com
Scam
Scam! DO NOT BUY! Paid money. Never got it. No customer service! Only
EmailWith Automated reply. BEWARE!!!!!!
1 maart 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Sigal,
I'm very sorry we fell short on getting back to your email. Typically our email response time is under 6 hours. Occasionally they can go to spam inbox, but either way, we want to make this right.
Please contact us at our new support email: support@therahair.com and we will help ASAP!
Thera Hair Support
support@therahair.com
I love the the brush!!
I love the the brush. definitely works!! <3
24 februari 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Thank you Britney! We are so happy you love the brush! We recommend you look into the new model we just released which is even better than ever!
Absolute garbage
Absolute garbage! Took forever to receive it, then when I finally got it, it leaked water out the charging port. Contacted the company to return it, they won’t refund my money, they said they would send another one. I’m still waiting, haven’t received anything. I think cheap and scammy!
16 januari 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Claw,
I'm so sorry that you had this experience and we want to make it right. We just released our NEW design TheraBrush which is even higher quality and fixed many of the issues of the previous model. Please contact our support so we can send you the new one!
Thera Hair Support
support@therahair.com
Ordered and never received
Ordered and never received, they refused to refund me or replace even with proof via photos/video the order was never delivered. DO NOT USE THEM, DO NOT TRUST A COMPANY that does that to their customers. They will not do the right thing and they will keep your money. Not worthy of 1 star.
24 januari 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Samantha,
It seems we fell short here. We've worked really hard to re-vamp our customer service and are committed to making this right. Please contact us with your order details so we can process your refund immediately.
Thera Hair Support
support@therahair.com
Scam! I ordered a brush and it was sent back…
I ordered a brush and it was sent back to the sender, I didn't get my money back. I am very sad. No customer service and I don’t have the product but paid for it.
No recommendation! I gave 1 star because I couldn’t give less!
17 januari 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Fabienne,
I am so sorry that your experience was less than you hoped. We know we've fallen short in some cases, but we're re-vamping our customer support and are committed to making this right! Please contact us with your order details so we can process your refund or send you our new model TheraBrush.
Thera Hair Support
support@therahair.com
It’s tricky, but it works!!!
Make sure you mix the oil with a little warm water, otherwise adding only oil will clog the steamer, and adding cold water will create a cold steam which won’t open up the hair follicles or help absorb the oil into your scalp. The massage and light works great.
7 januari 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Rena!
Thank you for this review! And you're right, adding only oil can clog the brush and is the reason for many other customer complaints. If it's properly diluted with water, it should work perfectly!
Also, our NEW TheraBrush comes with a water based natural hair tonic, which works directly with the device!
We appreciate your review, if you contact us, we would love to give you a discount toward the new brush!
Thera Hair Support
support@therahair.com
Therabrush is definitely a scam I received my order and found no red light nor blue or steam. They charged me 65 dollars I will definitely contact my bank.
There was no red light nor blue light or steam. I was charged 65 dollars. This could have been a great product smh.
7 januari 2025
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Katie,
If your brush had no red light or the mist wasn't working, it sounds like it was most likely a charging issue or the product was damaged. Please contact our support to make this right!
We released our new model of TheraBrush which is even better than ever and we are confident you will love it.
Thera Hair Support
support@therahair.com
It's a scam/ fraud company
It's a scam company, didn't deliver my order within 15 days and then when it arrived the quality is sooo cheap! I paid 45£ for such a cheap quality product. The same product is available on eBay and Amazon for about 10£. They don't reply on time and at all. They product came from china and hen I asked them about the return then asked me to send it to UAS and from list of specific companies which charge 45£. This is pathetic. You can get the SAMEEE Thing on shien and eBay too for 8-10£
1 december 2024
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Fgb,
I'm sorry you are unhappy with the old model of brush. We are the original creators of TheraBrush and all of the ones seen on Ebay, Amazon, etc are knockoffs.
Actually, we just released our NEW model of brush which we spent a year working on and is fully patented. Please contact us so we can make this right and refund or send you the new model!
Thera Hair Support
support@therahair.com
if i can leave -100stars
if i can leave -100stars, i would.
This company is a scam. Don’t belive what they say about 30 day return. I was super disappointed of their product, returned the brush, and never got my money back. I emailed customer service, no answer. I also bought their rosemary oil, and turns out there isnt even any rosemary in the oil. Its some sort of oil blend, and it feels watery and doesnt smell like rosemary at all. It’s clearly some counterfeit product. I can’t even believe this company is still alive by lying and scamming ppl like this.
2 mei 2024
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Li Vivian,
I truly apologize for your experience. Are you certain you ordered directly from our official site? There are countless knockoffs pretending to be us and the product quality is questionable.
However, we want to make this right, please contact us with your order details.
We just released our new model TheraBrush and our natural 4 ingredient hair tonic. It's quality is 2nd to none and truly the best on the market.
Thera Hair Support
support@therahair.com
Horrible Customer Service
I received my brush, but the steam doesn't work. I sent an email to the customer service address but no one has responded. Like most of the other reviews, it appears to be a common complaint regarding customer service.
17 december 2024
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Linda,
I am sorry the steam wasn't working for you on the old model of TheraBrush. A common issue is when pure oil is added directly without dilution, it can get clogged.
However, we want to make this right. We just released our new, higher quality, patented TheraBrush 2.0. Please contact us so we can refund you or send you the new model.
Thera Hair Support
support@therahair.com
Scam
Scam! Don’t buy! No customer service number. If you contact through email, you get an automated generic reply not addressing your issue. If you even get your order it will not work. Only way to get a refund is to dispute through your credit card. Total scam!!!
8 november 2024
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Andrea,
I am sorry we fell short here, but we have undergone a complete re-brand and re-vamped our customer service. The automated email is sent when you contact us but our response time from our agents is typically 6 hours.
Please contact us with your order details, so we can refund you or send you the new model of our TheraBrush!
Thera Hair Support
support@therahair.com
This company will nor respond to you…
This company will nor respond to you and when I received the brush it wouldn't work . I send the item back to them . Im still dealing with my credit card company to credit me for the product .
16 december 2024
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Rebecca,
I truly apologize we fell short for you. During the holidays we were completely overrun, and underprepared with our small team.
Good news is, we have rebranded and completely re-vamped our customer support. We are committed and prepared to make this right for you!
Please contact us again!
Thera Hair Support
support@therahair.com
Don’t buy it !!!!
The company is a scam. Ordered by accident, tried to cancel within a few hours and they said no. Weeks later recieved a cheap brush that doesn’t even work. Paid shipping to return the lousy thing, now no refund. Will contact better business and discover and dispute . They recieved brush on Nov 27 and I have heard nothing. Stay clear of these scammers
27 november 2024
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Andrea, we responded to your previous review and want to make this right for you! Please contact us!
Thera Hair Support
support@therahair.com
Can I give Zero stars
Can I give Zero stars. Thera brush is a scam. I lost my money. They never sent me the product and won’t refund my money back. The worst customer service once you have placed the order. Guys there are so many other better options available in the market.
4 december 2024
Review zonder uitnodiging
Antwoord van Thera Hair
Hi Seema!
I just checked and see that your order was placed on Nov 19 and delivered on Nov 28th. Tracking # CJPJD2211400414YQ
If you are having issues with your order, we stand by it and would be happy to make it right for you! Please contact us!
Thera Hair Support
support@therahair.com
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