ReNu Reviews 

AVOID! TOTAL CON! Like many many others I have been charged $43 every 2 weeks for a VIP membership that I did not sign up for! I emailed asking to cancel the payment they said they did but another payment came out! I have asked for copies of what I supposedly signed to agree to this membership but they have yet to provide it unsurprisingly as it doesn’t exist. I ordered from this company in good faith and have been left extremely disappointed and frustrated. They have taken money out of my account without my consent and it is money I can’t afford to lose.

BEWARE! Scam company that harvests your credit card and makes additional unauthorized charges.

I was signed up for their membership without my consent. I was charged $42.79 THREE times in the span of six weeks and received ZERO product. I reached out to customer service as their website said I didn’t have a membership and customer service said they didn’t know what was going on and it would be escalated. Never heard back. Called and put a stop payment with my bank. Went back to their website and suddenly I had a membership I could cancel. They owe me $128 and I’m sure I’ll never see a penny. The brush doesn’t even work well period.

Scam Alert!!! I was scammed. Please refund my money. I keep getting charged for the same transaction. This is a predatory practice of changing the price of an item and keep charging my account as I never signed up for ANY recurring transactions or memberships.

Works as advertised. My 3 dogs all love it.

Fast shipping. My dog loves it and he normally hates when I brush him. Product is easy to use and works great.

UPDATE 9/18/26
I finally received the brush, and it doesn't work. I called the company, and they tried to give me a partial refund. I said no, and they will not refund me. The worst part is that I never approved the membership and canceled it, but they refunded me and then charged me again the same day! I have reported this company to my bank's fraud department.

Do not trust this company; they are thieves. I never signed up for a membership, and they said I did and charged me. I still have not received the products. I called the company, and the person on the phone was completely incompetent and kept trying to lower the membership price until I got very upset; they finally refunded me. I'm going to give it one more day to get the product. If you wanna try out the product, just go to AliExpress or Amazon

I received the brush back in March 2026 but my dog wasn't keen. I cancelled my subscription there and then but in July 2026 I received an email saying my order had been placed and they took £33 from my account. I got in touch straight away abd they said they would cancel my subscription yet again and also cancel the order and refund me. They didn't cancel the order and after being promised that a refund would reach my account within 10 days I've still not received my refund. I've emailed so many times just to keep being told we will refund you. This has now being going on for nearly 4 weeks. Do NOT trust this company. They just fob you off.

Dogs didn’t react like normal when grooming and were calm. It did help with brushing and shedding.

I’m sharing this because my experience with ReNu has been extremely frustrating, and I think potential customers should know what happened before spending their money. I ordered the product expecting it to work as advertised, but the mist function was defective and never worked properly. I followed the instructions, tried charging it and troubleshooting the issue, but the main feature I purchased it for simply did not work as it should.

What made the situation much worse was the customer service after I reported the problem. I contacted ReNu multiple times asking for either a replacement or a refund, but instead of getting a straightforward resolution, I was left waiting and having to follow up repeatedly. At this point, I still have not received the proper replacement or refund I was asking for. When you pay for a product and receive something that doesn't work, I don't think it should be this difficult to get a basic resolution.

After looking through other recent customer experiences, I became even more concerned because my problem does not appear to be completely isolated. I found multiple reviews describing similar problems with the mist function, including brushes that would not spray at all, misting that stopped after a few days, or devices that appeared to work initially and then failed. Some customers said they contacted support several times without receiving a meaningful response. Others described defective products where a replacement was promised but never arrived.

There are also repeated complaints about subscriptions and unexpected recurring charges. Several customers say they believed they were making a one-time purchase but later discovered that they had been enrolled in a membership or refill subscription. Some say their account or receipt did not clearly show an active subscription, yet they were still charged. There are also complaints from customers who say they cancelled their subscription and were nevertheless charged again months later. One customer even reported receiving another subscription order many months after cancelling and having money taken from their bank account.

What concerns me is that ReNu's own responses acknowledge that subscription confusion has occurred. In one response, the company explained that customers purchasing the FreshFur set are enrolled in a refill subscription, while also admitting that this may not have been clear at the time of purchase. In another case, the company suggested that an unexpected subscription could have resulted from a syncing or system issue. Whatever the explanation, customers should not have to discover recurring charges after the fact or spend their time trying to figure out why a cancelled subscription has appeared again.

The refund and replacement complaints are another major concern. I came across customers describing orders that never arrived, defective brushes, missing products, replacement promises that were not fulfilled, and refunds that were delayed or required repeated contact. Some people said they eventually had to consider contacting their bank because they could not get a satisfactory response directly from the company.

I am not saying every customer will have the same experience. Some people clearly received products they were happy with, and I can see that ReNu responds publicly to many negative reviews. But a company responding to complaints is not the same thing as actually resolving them. In my case, the problem remains unresolved, and that is what matters to me as a paying customer.

The marketing also gave me expectations that the actual product did not meet. When a product is presented as a specialised grooming solution with advanced features, I expect those features to work reliably. If the main misting function doesn't work, the value of the product becomes very questionable.

I regret spending my money on this purchase. The defective product was disappointing enough, but the lack of a clear and timely resolution made the whole experience considerably worse. I shouldn't have to repeatedly chase a company for a replacement or refund after receiving a product that doesn't work.

My advice to anyone considering ReNu is to slow down before ordering. Don't rely only on the company's own marketing or testimonials. Read recent independent reviews, pay very close attention to the subscription and recurring-charge terms, check exactly what you are agreeing to at checkout, and keep records of your order and cancellation requests.

Based on my own experience, I cannot recommend ReNu. I expected a working product and reasonable customer support if something went wrong. Instead, I ended up with a defective product, an unresolved refund/replacement issue, and a customer serv

Scam. I made a ONE TIME purchase and made sure to opt out of any of their scam memberships. They put me into one anyway. I checked my profile on their site and it said "no memberships." But there was - and they were charging my card every month. I had to go to their website, scroll to the bottom, and use the cancel membership option there. Kicking myself that I did not catch this sooner. They owe me two months for a membership I did not authorize, but I am sure I will never see that. The product I bought is crap anyway. Avoid this company.

(Update: I provided the CEO what was requested via email. No acknowledgment. No response. Better Business Bureau has started their investigation.)

My dog and cat both love it. Very easy to use too!

How do I cancel, I've been charged 42.79 on the 24th of August and the 18th of August for 42.79. Is this a monthly subscription? I no longer have email from ReNu.

My order came incomplete. I got the 4 b ottles of the FreshFur Cleansing Mist but did not get the brush. I called and your customer service handed the complant with some hesitation. It took 12 days to finally get the order straight. I love the product and my granddaughter came over and used it on my English Cream Retriver. I am ordering one for her. My sons family have a Chocolate Lab and a Husky.

Product arrived sooner than I expected
I used it on my Ginger and she loved it.
I couldn’t believe all the hair that came off.
Her coat was so so clean and soft. My Hubby laughed and stated I could make another small dog from her hair. Very happy with the product because it truly works.

I do Love how the brush works at removing the hair, leaving a nice shiny coat.
Unfortunately, it does not mist like the pictures show, in fact, you can barely see any steam/mist coming out of the unit.
This was the major reason why I bought it.

On another note, I am still waiting to hear back in the rest of my order that I did not receive.

Scam. Ordered through official website but seems they must use many 3rd parties for order fulfillment. Nothing was as advertised, all items were cheap Chinese made. Also, had them continue to charge my card and send solutions even when I did not place orders. Avoid dealing with ReNu and just buy a similar product at the pet store to avoid the scam.
**I have had to cancel my subscription two times.

I bought the product and am pleased with it; however I was charged $42.96 for a VIP membership.
I called the company and they canceled it and offered only a 50% refund. I’m dismayed at the slick way they got me to join. Sounds good to get a discount and free shipping on a future purchase, but as I write this nowhere was it mentioned the cost of this membership. I doubt I would have signed up. I asked the representative about where I could find the information about cost, she said it was at the very bottom of their page. I wanted to further check, but I would have to add my email address to get in, thereby perhaps joining again. Kind of a trap. Please, if anybody had better luck or more information about a VIP cost let us all know.

My fur babies love it. Not scared at all. Thank you

My dog loves it! When I show him the brush he comes right to me ready to be brushed. And the amount of hair it gets out is awesome. Love the mist that help him smell better.
Great product!