Very quick delivery, quick response with emails too and great customer service (for a return). Keep up the good work!
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Super experience with the Rugby Shop. Their price was £30 cheaper than the nearest competitor. Delivery was quick (and free) and products were just as described. I'd ordered two sizes and the return p... Toon meer
I appreciated being able to email customer service and receive a prompt reply on my enquiry. Goods I ordered arrived on time and sizes were exactly as stated.
The Rugby Shop have been an excellent company to purchase from. I was originally sent the wrong size boots. When making an enquiry on the matter, they were nothing but polite, helpful and understandin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online Rugby Retailer bringing you the latest Rugby Boots from adidas and Mizuno as well as a wide range of replica kits including England Rugby, Wales Rugby.
Contactgegevens
Grosvenor House, Central Park, , TF2 9TW, Telford , Verenigd Koninkrijk
- 07891254098
- sales@therugbyshop.co.uk
- therugbyshop.co.uk
4,4
Uitstekend
250 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Responsive
Responsive, professional and quality products, will defo be back
27 augustus 2024
Review zonder uitnodiging
Do not use this company
Do not use this company. Ordered 11 days ago. Royal mail still saying “Item Expected”. Messaged and e-mailed several times, no response. Scam site? If not dreadful customer service. Lucky to get 1 star!
16 augustus 2024
Review zonder uitnodiging
Poor Service
Wrong size sent which is fair enough. Took 10 days to reply to my emails about a returns label. Still waiting for them to remove the postage costs of £6.50. I certainly won’t be using them again.
26 juli 2024
Review zonder uitnodiging
Very poor customer service
Very poor customer service. Product too small.
Trying desperately to find out how to return….no answer from their email nor voicemails.
No other mainstream rugby retailer is this bad at returns …
10 augustus 2024
Review zonder uitnodiging
Great service from start to finish
Great service from start to finish. I would definitely recommend The Rugby Shop.
4 augustus 2024
Review zonder uitnodiging
Fantastic customer service
Fantastic customer service.
Natalie was great helping me sort out my order.
Will definitely be returning for more shirts.
Thank you 💚🖤💛
31 juli 2024
Review zonder uitnodiging
Happy customer
Order the SA prematch shirt on Friday and it was delivered on Wednesday. Very happy with the genuine Nike shirt and the delivery time. Will use again
10 juli 2024
Review zonder uitnodiging
Great customer service
I recently made small order and had the wrong size through no fault of theirs. The way they handled my exchange was attentive and super efficient. Their communication was great and the item dispatched promptly. Would use again and happy with product and service. Thaks again.
13 mei 2024
Review zonder uitnodiging
Great customer service
I bought 2 tops both in large one was fine one was too small the company was excellent in helping me return and resend a bigger size.The quality of the NRL products was great.
22 mei 2024
Review zonder uitnodiging
Fast and efficient service.
25 maart 2024
Unable to contact anyone!
I ordered some compression sleeves 10 days ago and have heard nothing since. No delivery, no response from email, whatsapp or the phone number! There are so many reviews on here that say there has been excellent customer service, how are you managing to contact anyone? If anyone has a number or email that works please tell me! All I want is the order or a refund!
19 februari 2024
Review zonder uitnodiging
Delivery was not on time then when my…
Delivery was not on time then when my parcel came items were missing… and still haven’t been delivered yet after nearly 10 working days.
Wil not be using them again
30 december 2023
Excellent Service
Great service with getting boots sent out within a couple days. Always happy to answer questions with great customer service but above all they always supply the best boots.
23 november 2023
Review zonder uitnodiging
Excellent service
Excellent service. Prompt support with first class communication. Many thanks.
17 oktober 2023
Review zonder uitnodiging
Refused to replace a banner despite…
Refused to replace a banner despite offering to pay for the packing; offered another banner as compensation but still waiting for it arrive despite repeated chasing
14 september 2023
Review zonder uitnodiging
Antwoord van The Rugby Shop
Please email sales@therugbyshop.co.uk as this doesn't appear to be related to our business.
Lovely top and came in really good…
Lovely top and came in really good time. Would buy again.
26 september 2023
Rugby to the USA
Rugby to the USA! Whenever you order something online to ship to the USA, you never know whether it will A) Arrive on time b) Arrive at all. The Guys at the Rugby Shop were great, and the delivery services were fantastic (a little mishap in losing the tracking from Royal Mail to USPS initially, but worked out in the end) Fantastic selection of clothing, boots and more! I would highly recommend and I already cannot wait to place another order in time for when I head home for a week in November!
26 september 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.