The Software City Reviews 

It was great, thank you very much

I was initially pretty happy with my experience purchasing software from Software City. Communication was initially good and helpful. The software install was bumpy however, because the technician deleted a Microsoft product (Publisher) unrelated to the offerings that came with Office Pro 2024, and he did not offer to address this in the installation process. So disappointing. He later offered in an email to replace the product that he had deleted (Publisher), using my original product key. However, instead of reinstalling the version I had (that he had deleted), he proceeded to uninstall the product I purchased from him (Office Pro 2024) and replaced it with Office Pro 2021, because it includes Publisher in the package. He did this without any explanation, or conversation about why he wasn't doing what he said he would do in our email exchange. At this point I wasn't going to argue, but I asked him to refund me the difference in price and also give me the product key for the new product he installed (Office Pro 2021). Thankfully he gave me the refund, but told me that the product key would be useless and there was no sense in providing it to me. We argued about that a bit, because product keys are critical if you ever lose your software and it needs to be reinstalled. Obviously he had a clandestine reason for not providing the product key to me. Even with all of the trouble I would have given 4 stars if the technician had fixed the problem of the uninstalled Publisher product with honesty and integrity. But now, not having a product key for the Office Pro 2021 product installed on my computer, Software City deserves only 1 star.

UPDATE 10/12: Several days after the install of Office Pro 2021 by Software City, NONE of the shortcuts placed on my desktop are working. This problem has a real negative impact, as I make my living working from home using Office products. I will not be contacting Software City to fix this problem, as they have lost my trust completely.

I purchased Microsoft Office after comparing it with Microsoft 365. The Software City site provides a clear description of both and gives suggestions that were helpful in making a decision. Downloadimg and installing the software was easy, and instructions were complete and clear. Great communication and confirmation during and after purchase. Everything was top notch! Price was great for the basic package which was perfect for me.

The purchase process and install went very well. Had a couple of queries and the staff via Chat was very quick to respond and answer the questions.

Very easy, good clear instructions, and with you through the entire purchase, and even afterward to make sure all is good. I highly recommend and would be glad to do business with them on other purchases.

Easy, fair price, great explanation of how to install the software. Fantastic Experience!

ordered software and got the license key quickly and worked fine.

I was hesitant to buy this product online, not sure if this was a legitimate product. I can say I am happy that you are legitimate and the product is what I wanted. I use Publisher and wanted this on my computer. I also did not want a subscription service. The problem I had seems to be resolved thanks to my online chat. So thank you. So far so good.

Could not use the software. Rep called me and wanted me give him access to my computer so he could help. I refused and hung up. The credit card charge was then removed. Was it a scam?

A little background, I bought a new computer strictly for CAD work and documents. It will always be offline except for the initial set up. A copy of office was purchased (order # 24963) and it worked fine, the CAD was purchased and worked OK for a while, also had trouble with a printer, ALSO VERY SLOW. It was decided to remove windows 11 and replace it with windows 10.
Before wiping Win11, I tried at least 4 or 5 times emailing TSC with no response. I wanted to ask how to preserve my recently purchased copy of office, could not find a phone number either. Windows 11 was wiped and I had to buy another copy of office (order 28683).
It is not so much the money but the hype about support, that I did not receive. I did research office options and decided to stick with MS and what I feel is a legit copy.
I am not sure it is working correctly this time because I cannot find the excel or word programs, however, I can open any of over 75 files, and do a save as xxxx to start a new file. No thesaurus and the file extensions changed that kind of scramble the word documents.
Jack Arrigoni
A-Line Design Co., Inc.
203 294 0080

I received an emailed from James P. at The Software City. He was sorry for not answering my, 3 not 5, emails and I now believe they were just overlooked. I was told if he received them, I would not have had to purchase a second copy of office. They are refunding me for my second copy, order #28683.
I can install the original copy of office, with phone help from James at no charge if needed.
This experience represents the mostly positive reviews I had read earlier and am changing my rating to 5-stars.
Jack 9/24/2026

Microsoft Office 2024 home was available at a reasonable price, emails can be a bit confusing but as long as you follow the installation instructions in the second email, it won't be a problem. Once you receive the email with the key, go back to the installation instructions and it is easy to complete. Thank you, I was able to get everything downloaded and operational in only a few minututs.

I was kept informed by the person that would install the program on my computer several times leading up to the actual installation. When the time came to install it I was left in the dark. I didn't know how I would be contacted and shortly after the appointment was supposed to begin I searched around and found it was on a live chat, though the page on the website called it something else. I downloaded the TeamViewer program as instructed & then waited, not understanding that I should open the program. After waiting for more than a half hour with no further contact from the installer I chatted back asking if he was working on the installation or if there was more I needed to do. The reply was that he was working on another unrelated task & that he would be back to me in an hour. I responded that I would not wait another hour & ended the contact. During the half hour there was no communication from the tech to find out if I was having a problem or didn't understand what I needed to do to complete the installation. At this point I am not satisfied with how this is going at all.

I had some procedural questions which were answered promptly. However, I do not plan to do the actual installation for several weeks because I am fighting like hell to save our democracy and will continue to use the Office 2021 version I have.

Support accessed my computer remotely and ran thru the installation as promised
It was enjoyable to watch "somebody else" do it for a change and I was confident that they were experienced and did not miss anything
Good bye to Microsoft office and great to have Publisher back on board
Thanks for a great experience (not often found today)

Spot on and worked a treat and windows 11 Pro running fine

This is my 2nd purchase from The Software City. James was super helpful. He installed Office for me. I send an email to The Software City (James) asking to set up an appointment to install Office. He had the time to do it immediately. Super guy, Super Company. I will purchase more from them when needed. I am very impressed.
THANK YOU!

Purchase and download were easy. One question from my end that was answered within seconds. It really was flawless. Have already used Word and Excel.

JAMES WAS SO VERY HELPFUL. i HAD NOT IDEA OF HOW TO INSTALL OFFICE ONTO MY NEW LAPTOP. HE ASNWERED MY QUESTIONS AND MOST IMPORTANTLY HE INSTALLED OFFICE FOR ME.
THANK YOU SO MUCH!

i bought the wrong edition and they helped me get my windows working easily. fast service. would definitely use them again in the future.