The Software City Reviews 

455
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 2 van de 5 sterren

Publisher lacks a lot of the features it originally had. Limitations on printing, formatting, etc. Had to remove my updated 356 2026 edition to download add install the 2021 version. Not good.

Beoordeeld met 5 van de 5 sterren

This is the second time that I've purchased software from The Software City. Works like a charm, easy to download and great customer service. A little bit more than the competition, but well worth it.... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently discovered that the subscription to my wife's copy of Office 2021 was about to expire! I searched for a replacement and The Software City came to my rescue allowing for a quick installatio... Toon meer

Beoordeeld met 5 van de 5 sterren

Needed to install only Microsoft Publisher 2021 while keeping Office 365 subscription intact. Bought Office Pro 2021 + from Software City for about $65 and was assisted in install by their engineer,... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

We focus on making your software purchasing experience simple, fast, and reliable. We offer genuine digital licenses with a one-time payment, ensuring customers receive lifetime access without hidden fees or subscriptions. After completing your purchase, your unique product key is delivered quickly and securely via email, allowing you to start using your software right away. We take pride in our responsive customer support, guiding you through every step of installation and activation. Every order is backed by a 30-day money-back guarantee, giving you complete confidence when you shop with us. Choose The Software City for trustworthy products and a seamless, customer-focused experience.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

455 reviews

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Heeft 51% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,5

Alle reviews

(455)

275 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Making sure purchases are installed…

Making sure purchases are installed perfectly especially for seniors that are
Unsure of themselves and don’t whoever to download or install a program, my James Pham stayed in touch with thru it all. Thank you to him & his patience a #10 out of 5.

10 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Issue while installing

I had an issue while installing the software and when I ask a question someone was right there with straight forward answers. I did what they said and the download and installation was easy. At the time I was doing the installation I did not expect an answer. I guess it was AI, but the answer work.

6 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

ORDER 25176 Windows 11 pro product key used already

Bought windows 11 pro product key from this site—HUGE mistake. They delivered the key fairly soon after I purchased, and I went straight to redeem it on my computer. I was then prompted with a notice that the key had already been used. I tried to contact software city multiple times across multiple days, via email and their website chat. No response EVER. I need a refund immediately so hopefully this review gets their attention

4 juni 2026
Review zonder uitnodiging
Logo The Software City

Antwoord van The Software City

Hi, thank you for flagging this, and we're sincerely sorry — this is not the experience we want any customer to have.

We've investigated order #25176 and confirmed the issue on our end: the Windows 11 Pro key you received had already reached its activation limit before it got to you. That's our mistake, and we also apologize that your messages weren't answered in time — we've reviewed our support queue to make sure this doesn't happen again.

We want to make this right immediately. We're sending a brand-new, unused replacement key to the email on your order today — and if you'd prefer a full refund instead, we'll process it right away, no questions asked. You can also reach us directly at contact@thesoftwarecity.com with "Order 25176" in the subject line and it will be prioritized.

Again, our apologies, Brian. We'll make sure you're fully taken care of within 24 hours.
— The Software City Support Team

Beoordeeld met 5 van de 5 sterren

The MSN Home Page was Driving Me Crazy!

Every day when I turned on my computer, I would see a vast amount of articles on MSN, as MSN was my home page. The flashing content for most of the articles gave me a headache; also some of the articles were downright untrue. I wrote to James to ask him if there was a way to change my home page to something other than MSN. He quickly sent directions, both for stopping MSN from being my home page and for turning off the content/feed. What a difference! I am now enjoying what I read on the Internet.

2 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Initial problem solved

I was disappointed that I had problems downloading the software I purchased. But The Software City support got everything connected and all is working well now. Thank you Jame.s

2 juni 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

we have only license code

we have only license code. I prefer to have copy of software. beacase of I had too many errors after upgrade.

28 mei 2026
Review zonder uitnodiging
Logo The Software City

Antwoord van The Software City

Hi Amarasinghe,

Thank you for your feedback, and we're sorry to hear about the trouble you ran into after upgrading.

Just to reassure you: the license code you received is a genuine Microsoft license. The software itself is always downloaded directly from Microsoft's official servers — that's the safest, most up-to-date source, and it's why we provide the key rather than a separate copy. Nothing about your purchase is incomplete.

The errors you saw after upgrading are almost always fixable. We'd love to help you get everything working properly — please reach out to us at support@thesoftwarecity.com and our team will guide you through a clean install step by step (or do it for you remotely). We'll make sure you're up and running.

Thanks again for choosing The Software City. 🙏

— The Software City Team

Beoordeeld met 5 van de 5 sterren

James Pham

James did an amazing job installing my software remotely! I tried all weekend to do it and was able to get everything going quickly! Thank you, James!

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience.

They sent the requested key quickly and painlessly. I had a customer service question, so I texted them and a real person got back to me within an hour and helped me. Great company, would do business with them again!

29 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding

Outstanding. Great pricing, great product and great customer service.
Thank you!
Always recommend.

30 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast and easy

Fast and easy! Had some problems understanding the installation email process. Support was efficient!

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

rep was patient with me and steered me…

rep was patient with me and steered me into helping width the fix. Would have been better if phone contact was possible. Also only wanted a one-time help session. but it looks like you roped me into a monthly billing
cycle at $39.99 per month. DONT NEED. If I need further service I will sign up for another session. Dondt wandt a perpetual billing!

28 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This company is doing everything right

This company is doing everything right. The price for the software I purchased was very reasonable; the installation process went very well; the customer service support was good and much appreciated. I am very happy with the entire experience and will probably use The Software City again for similar software needs.

17 april 2026
Review zonder uitnodiging

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