The Software City Reviews 

455
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Publisher lacks a lot of the features it originally had. Limitations on printing, formatting, etc. Had to remove my updated 356 2026 edition to download add install the 2021 version. Not good.

Beoordeeld met 5 van de 5 sterren

This is the second time that I've purchased software from The Software City. Works like a charm, easy to download and great customer service. A little bit more than the competition, but well worth it.... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently discovered that the subscription to my wife's copy of Office 2021 was about to expire! I searched for a replacement and The Software City came to my rescue allowing for a quick installatio... Toon meer

Beoordeeld met 5 van de 5 sterren

Needed to install only Microsoft Publisher 2021 while keeping Office 365 subscription intact. Bought Office Pro 2021 + from Software City for about $65 and was assisted in install by their engineer,... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

We focus on making your software purchasing experience simple, fast, and reliable. We offer genuine digital licenses with a one-time payment, ensuring customers receive lifetime access without hidden fees or subscriptions. After completing your purchase, your unique product key is delivered quickly and securely via email, allowing you to start using your software right away. We take pride in our responsive customer support, guiding you through every step of installation and activation. Every order is backed by a 30-day money-back guarantee, giving you complete confidence when you shop with us. Choose The Software City for trustworthy products and a seamless, customer-focused experience.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

455 reviews

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Heeft 51% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,5

Alle reviews

(455)

275 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Had an issue with the product key that…

Had an issue with the product key that was provided for a Microsoft office order. After submitting the issue, James clarified they had an issue on their end with the key that was provided to me and corrected the problem. Was happy with the resolution.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Worked just great

The MS Office was as advertised. Received a key code within minutes of procuring. downloaded and used the key with no problem. Also had a question that was responded to in no time. Highly recommend.

2 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After original purchase of MSO 2024…

After original purchase of MSO 2024 Home I realized I had opted for a MSO version that would not suit my needs afterall, so, I requested another version and TSC made the swap seamlessly as I had not, yet, entered the first key. Thanks Jason P. from customer service!

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I couldn't install the program

I couldn't install the program. I paid for the experts to help. The link i was sent didn't work. I requested a full refund and was told it would be issued. I am still getting emails asking how happy I am with the product. I have now been informed that my refund is processed. I am not super tech-savvy and shouldn't have tried this type of purchase.

22 juni 2026
Review zonder uitnodiging
Logo The Software City

Antwoord van The Software City

Hi Cathleen,

Thank you for taking the time to share this, and I'm truly sorry the installation didn't go smoothly for you — that's not the experience we want anyone to have, especially after paying for our expert help and receiving a link that didn't work.

I can confirm your full refund has now been processed, so you won't be out of pocket.

If there's anything else we can do to put this right, please reach us directly at support@thesoftwarecity.com — we'd be glad to help.

Warm regards,
The Software City Team

Beoordeeld met 5 van de 5 sterren

The download was a seamless experience

The download was a seamless experience. The company sent clear instructions and the programs installed perfectly. Before I ordered the software, I uninstalled the MS 365 file in the "start menu" so there would not be a conflict. Otherwise, nothing unusual happened.

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service, they ignored my requuests to send me the information to re-download my purchase to my new laptop resulting in a late hand in for my school assignment dropping my average.
Not at all impressed.
Avoid these guys if you seek timely customer service. Yes the product is affordable but what good is that when you cannot access it because they didn't A) send me a email with my product so i wouldn't have future issues, and B) completely ignored me when i requested a link to my own purchase.

16 juni 2026
Review zonder uitnodiging
Logo The Software City

Antwoord van The Software City

Hi Alex,

Thank you for taking the time to leave this feedback, and I'm truly sorry — both for the delay in our replies and for the stress it caused with your school deadline. That's not the experience we want anyone to have, and I completely understand your frustration.

Every order is delivered with the license details sent to the email used at checkout, so it's possible our messages landed in a spam/junk folder or a different inbox — but regardless of the cause, you reached out and we should have answered you quickly. That's on us.

I'd genuinely like to make this right. Please email us directly at support@thesoftwarecity.com with your order number or the email you used to purchase, and I'll personally re-send your product details and download link straight away so you can get back up and running on your new laptop.

Again, my apologies for letting you down here — I hope you'll give us the chance to fix it.

Best regards,
The Software City Team

Beoordeeld met 1 van de 5 sterren

Don’t waste your money

Don’t waste your money. Can’t load and have asked for help and only advertisement for more products. Have asked for refund but looks like will need to handle through Credit card

10 juni 2026
Review zonder uitnodiging
Logo The Software City

Antwoord van The Software City

Hi Theresa,

I'm sorry for the trouble getting your product to load, and I understand the frustration — especially if the replies you received felt like promotions rather than real help. That's not the support standard we hold ourselves to, and I apologize.

I want to sort this out for you directly. Please email support@thesoftwarecity.com with your order number, and we'll do one of two things, whichever you prefer: walk you through the installation step-by-step until it's working, or process your refund right away — no hassle.

You're in control here, and we'd genuinely like the chance to fix it. I'll personally make sure your message is handled quickly this time.

Best regards,
The Software City Team

Beoordeeld met 1 van de 5 sterren

The download was screwed up

The download was screwed up. I emailed them and waiting for somebody to contact me. I purchased Microsoft office 2024 but when I open it word and Excel are listed as 2019, which is no longer supported by Microsoft. Why when I purchased Microsoft 2024 do I still have 2019?

12 juni 2026
Review zonder uitnodiging
Logo The Software City

Antwoord van The Software City

Hi Don,

I'm sorry the download didn't go smoothly, and that you've been left waiting for a reply — that wait is on us, and I understand how frustrating it is to be stuck without an answer.

Your message matters to us and we want to get you up and running quickly. If you haven't heard back yet, please email us at support@thesoftwarecity.com with your order number and we'll jump on it right away — re-sending your download link and walking you through it if needed.

Thanks for your patience, and apologies again for the delay. We'll make it right.

Best regards,
The Software City Team

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