The lady who took my call was very kind and efficient, she seemed like she was on my side to get me a better renewal price which was of great concern as my quote this year has jumped up. We eventuall... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... Toon meer
Bedrijf heeft geantwoord
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... Toon meer
Bedrijf heeft geantwoord
It is always good to talk to a real person on the phone rather than a chatbot / or use websites etc. Was helped and given options. Polite Mr Ryan. Would recomend :)
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmakelaar
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Verzekeringsmaatschappij
- Verhuurdersverzekeringsmaatschappij
- Prijsvergelijkingswebsite
Over Source Insurance
Geschreven door het bedrijf
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Geschreven door het bedrijf
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contactgegevens
Global Reach, CF11 0SN, Cardiff, Verenigd Koninkrijk
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Uitstekend
1K reviews
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Antwoord van Source Insurance
Good morning, Maireiosa,
Thank you for leaving us this fantastic 5 star review.
I am so pleased that Hannah was able to help you update your policy so quickly. I will make sure I pass your lovely feedback on to her.
Thanks again for taking the time to leave us this brilliant review.
Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
great customer service from Ryan
4 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Zahir,
Thanks so much for leaving us the fantastic review. I am so pleased that Ryan was able to provide you with such great service. I will pass on your lovely feedback to him.
Thanks again for taking the time to leave us a review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Prompt and friendly customer service
3 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Ian,
Thanks for posting this fantastic review. I am so pleased to see that Helene was able to help you so efficiently. I will make sure I pass this feedback on to her.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Highly Recommended
Highly Recommended !
Helen has dealt with my queries quickly and efficiently, very pleasant and professional !
Thank you !
3 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Patryk,
Thank you so much for leaving us this great review. I am so pleased that Helene was able to deal with your queries so quickly. I will make sure I pass your feedback on to her.
Thanks again for taking the time to leave us this review.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Good online chat
Good online chat, and not with a robot, but a real person with knowledge of how to amend a policy.
2 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Alistair.
Thank you for taking the time to leave us such a nice review. We're pleased your LiveChat experience was straightforward. It's always nice to talk to a real person rather than a bot!
Kindest regards,
Owen, Marketing Executive.
Ryan was very helpful and answered my…
Ryan was very helpful and answered my questions, thank you.
2 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning,Daniel .
We're pleased Ryan was able to answer all of your questions. Thank you for leaving this great review - it means a lot to us and goes far in keeping us at a 5* rating!
Kindest regards,
Owen, Marketing Executive.
Very quickly and clearly helped me sort…
Very quickly and clearly helped me sort out my questions.
29 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Анна.
Thank you for taking the time to leave us a wonderful review. We're pleased all your questions were answered quickly and clearly. We hope you had a lovely weekend.
Kindest regards,
Owen, Marketing Executive.
Very nice profesional help
Very nice profesional help. Special thanks for TOM ! profesional adviser :}
29 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Dawid,
Thank you so much for taking the time to leave us this brilliant review. I am so pleased Tom was able to help you. I will pass on your great feedback to him.
Thanks again for leaving us this review.
Kind regards,
Mark Phillips
Head of Customer Experience
Clear and concise on all aspects of…
Clear and concise on all aspects of dealings with source insurance
28 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Chris.
Thank you for taking the time to leave us this amazing review. We're pleased you find your experiences with us to be clear and concise - that's just the way it should be!
Kindest regards,
Owen, Marketing Executive.
Pleasant and professional service
Pleasant and professional service. And resolved my issue with ease
28 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Caoimhe.
Thank you for taking the time to leave us this great review. We're pleased you found your experience helpful, professional and pleasant.
Kindest regards,
Owen, Marketing Executive.
Very efficient and was able to speak to…
Very efficient and was able to speak to a person, via the Chat, without going though hoops / questions. All questions answered and found me the best quote. Very good service
28 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Ross.
We appreciate you leaving this brilliant review. Thank you for the amazing feedback.
Kindest regards,
Owen, Marketing Executive.
Easy to use and helpful
I had an issue with my policy documents showing online. I contacted the chat help and Tom was very helpful and resolved the issue very quickly.
27 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Steven.
Thank you for taking the time out of your day to leave us such a nice review. We're glad to hear you found quick solutions with Tom about your insurance policy.
If you need anything else, please don't hesitate to get in touch further.
Kindest regards,
Owen, Marketing Executive.
Fast response time with clear…
Fast response time with clear information
23 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning,
Thanks so much for leaving this great review.
I am so pleased Ryan was able to help you with your query so quickly. I will be sure to pass your feedback on to him.
Thanks again for taking the time to leave us a review. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Quickly sorted my problem
Quickly sorted my problem, assisted me in getting access to my account
21 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning!
Thank you so much for leaving this brilliant review. I am so pleased that Ryan was able to help you get access to your documents so quickly. I will pass your lovely feedback on to him.
Thanks again for taking the time to leave us a review. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent service...
Excellent service by the online customer service team. Quick and efficient.
20 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Lesley,
Thank you for taking the time to leave us this brilliant review. I’m so pleased that Hannah was able to help you so efficiently. I will be sure to pass your feedback on to her.
Thanks again, and I hope you have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent customer service…
Excellent customer service representative. Extremely pleasant, very helpful and knowledgeable
20 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Helen,
Thanks for taking the time to leave this brilliant review.
I am so pleased that your received such great service from our agent. I will be sure to pass your great feedback on to the team.
Thanks again, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Professional and efficient
Appreciated the estimated wait time at the start. Live chat was professional and efficient.
19 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Mrs F.
Thank you for taking the time to leave us a brilliant review. We're pleased to hear your experience with our LiveChat feature was positive and professional.
Kindest regards,
Owen, Marketing Executive.
Very helpful and good advice given…
Very helpful and good advice given polite and pleasant communication
19 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Michael,
Thank you for taking the time to leave us this brilliant review. I’m so pleased that Julia was able to help you so efficiently on your call this morning. I will be sure to pass your lovely feedback on to her.
Thanks again, and I hope you have a great week!
Kind regards,
Mark Phillips
Head of Customer Experience
Quick, straightforward and helpful
Quick, straightforward and helpful online chat
19 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Pauline,
Thank you so much for taking the time to leave such a great review following your online chat with Tom earlier. I’m really pleased to hear that Tom was helpful and efficient. I will be sure to pass your feedback on to him directly.
Thanks again and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah via live chat
Hannah via live chat. Excellent call handler sorted my issue re policy documents straight away. Thank you
16 januari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Lynne,
Thank you for taking the time to leave us this brilliant review. I’m so pleased that Hannah was able to help you so efficiently. I will be sure to pass your feedback on to her.
Thanks again, and I hope you have a great week!
Kind regards,
Mark Phillips
Head of Customer Experience
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