The lady who took my call was very kind and efficient, she seemed like she was on my side to get me a better renewal price which was of great concern as my quote this year has jumped up. We eventuall... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... Toon meer
Bedrijf heeft geantwoord
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... Toon meer
Bedrijf heeft geantwoord
It is always good to talk to a real person on the phone rather than a chatbot / or use websites etc. Was helped and given options. Polite Mr Ryan. Would recomend :)
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmakelaar
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Verzekeringsmaatschappij
- Verhuurdersverzekeringsmaatschappij
- Prijsvergelijkingswebsite
Over Source Insurance
Geschreven door het bedrijf
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Geschreven door het bedrijf
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contactgegevens
Global Reach, CF11 0SN, Cardiff, Verenigd Koninkrijk
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Hannah gave me Excellent service and…
Hannah gave me Excellent service and also very professional, thank you.
16 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, John.
Thank you for taking the time to leave us such a nice review. We're pleased Hannah was able to provide you with an excellent, professional service.
She has received your feedback and is thrilled!
Have a nice day,
Owen, Marketing Executive.
A prompt response and information on…
A prompt response and information on next steps including proving a phone number for the Emergency team and emailing me my policy documents all in a very short time.
16 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Rachel.
Thank you for taking the time to leave us a great review. We're pleased you received the information you were looking for in a timely manner.
Have a nice day,
Owen, Marketing Executive.
Best Service and Information provide by…
Best Service and Information provide by Hannah
16 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Daxesh.
Thank you for leaving us a kind review. We're pleased she was able to provide you with a great service - she's thrilled with your feedback!
Have a nice day,
Owen, Marketing Executive.
Sharon Lonsdale is fantastic in what…
Sharon Lonsdale is fantastic in what she does. Very warm personality, easy going and easy to speak to. As my Business Development Manager, Sharon has made a great impact with how we operate when it comes to the GI space. Highly recommend having a look at Source Insurance and hopefully you get Sharon or someone almost as amazing!.
13 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Ahmad.
Thank you for taking the time to leave us such a detailed and fantastic review about your recent experiences with Sharon. We're pleased you find her easy to talk to and approachable.
It's so great to hear she's had such a positive impact on your GI services, and we can't wait to hear how our relationship progresses!
Kindest regards,
Owen, Marketing Executive.
We are very happy to continue with 'Source' for yet another year.
Whilst we are fortunate as yet not to have had to make a claim in the many years we have been with them, we have found with any and all contact with 'Source', that they are excellent and make you feel that their customers are at the forefront of their business, and thus looked after.
This has been no different when we contacted them only today, to discuss our current Property and Contents Insurance through them and the Renewal that they have offered, and that we have thus accepted and are taking up again.
12 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning!
Thank you so much for taking the time to leave such a wonderful review, Eric.
We’re delighted to hear that you’ve chosen to continue your insurance with Source for another year, and it’s great to know that your experiences with our team have consistently been so positive. Providing a high level of service and making sure our customers feel well looked after is something we pride ourselves on, so your feedback really does mean a lot.
I’m also pleased to hear that Andy was able to help you with your renewal yesterday and provide the support you needed. I’ll be sure to pass your kind comments on to him.
Thanks once again for sharing your experiences and for your continued support. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom was very helpful and he solved my…
Tom was very helpful and he solved my problem in a minute.
12 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Elif,
Thank you for taking time to leave this great review.
I am so pleased to hear that Tom was able to provide such quick and efficient service for you yesterday. I will be sure to pass on your feedback to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Spoke to Tom Live chat
Spoke to Tom on live chat, he was so efficient and quick at replying. Resolved my query very quickly. Thank you!
12 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Ruby,
Thank you for leaving us such a brilliant review.
I’m really pleased to hear that Tom was able to support you on LiveChat yesterday and answer your query so quickly. I’ll be sure to pass your feedback on to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The adviser was extremely helpful
The adviser was extremely helpful, courteous and efficient, and answered our questions clearly.
11 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Hi there!
Thank you for leaving us this brilliant review. I am so pleased that our adviser was able to help you and answer all your questions so clearly. I will be sure to pass your feedback onto the team.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was very helpful and dealt with my…
Ryan was very helpful and dealt with my enquiry quickly.
10 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning!
Thank you for leaving us this great review. I am pleased that Ryan was very helpful and dealt with your enquiry quickly. I will pass on your nice feedback to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very friendly and efficient
Very friendly and efficient. No fuss or pushback.
9 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Andrea,
Thanks so much for leaving us such a great review.
I am so pleased that Tom was able to support you so efficiently yesterday. I will ensure that I pass on your lovely feedback to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
I just spoke to Ryan who was very…
I just spoke to Ryan who was very helpful and put my mind at rest, plus told me how to add my new policy to my account.
9 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Michelle,
Thanks so much for taking the time to leave such a brilliant review.
I’m really pleased that Ryan was able to help you register your new policy and provide the reassurance you needed. I’ll be sure to pass your feedback on to him, as it will mean a lot.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very quick and easy
9 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Hi there!
Thanks so much for taking the time to leave us this great review. I'm pleased that you find the team efficient and easy to deal with. I will be sure to pass on your feedback to them.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom Amman was very helpful and friendly…
Tom Amman was very helpful and friendly and extremely knowledgeable about our insurance.
Thank you
4 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Norman,
Thanks for taking the time to leave such a brilliant review.
I’m delighted that Tom was on hand to help and provide great service with your Source policy. I’ll be sure to pass your feedback on to him, as it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
all very helpful
4 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Richard,
Thanks so much for leaving this great review. I'm so pleased that Hannah was able to help you update your Source policy so quickly yesterday via the online chat service. I will ensure I pass your feedback on to her.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great live chat service today
Great live chat service today with Helene
4 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Adam,
Thanks so much for leaving this review. I am so pleased that Helene was able to help you via our online chat service yesterday. I will be sure to pass on your great feedback to her.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helpful Customer Service Agent
The service was prompt, quick and very helpful to resolve my query, thank you Ryan.
3 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Jason,
Thanks for taking the time to leave this great review. I am so pleased that Ryan was able to answer your query so promptly. I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Just want to say
Just want to say, I have had meetings with 'Source' and it is a great team to be in contact with and work closely with - I have also had some questions on live chat with 'Hannah' who has been amazing help!
2 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Jack,
Thank you very much for taking the time to leave such a brilliant review - it’s greatly appreciated.
I’m delighted to hear that you enjoy working with the team here at Source, and it’s fantastic to know that Hannah was able to support you so well on LiveChat recently. I’ll be sure to pass your kind feedback on to Hannah and the wider team - they’ll be really pleased to hear it.
Thanks again for sharing your experience, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Andy was very professional and his…
Andy was very professional and his detailed information has answered my query.
2 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Sonia,
Thank you so much for taking the time to leave such a lovely review. I’m really pleased to hear that Andy was able to answer your query and that you were happy with the service you received.
I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent session with James
Excellent session with James, problematic house insurance case resolved
25 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Ian,
Thank you so much for taking the time to leave us this brilliant review.
I’m delighted to hear that James was able to help you with the renewal of your Source home insurance policy, and we’re very pleased that you’ve chosen to remain with us for another 12 months.
I’ll be sure to pass your kind feedback on to James - I know it will mean a great deal to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The agent was very understanding and…
The agent was very understanding and helped in every way he could
25 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Jillian,
Thanks so much for taking the time to leave us this review. I am so pleased to hear that our agent was very understanding and helpful. I will pass on your lovely feedback to the team.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
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