Thesouthernatelier Reviews 

Très bien merci

I was super excited to get my little yellow balloon dog - it was goregeous - much admired - but then disaster struck and my puppy got too curious and knocked if off the shelf... am saving to reorder...

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The small bath mat was perfect for our guest ensuite.
It has a luxurious feel and is exactly as described on the website.

Part of the order was missing but once this was raised the team dealt with it quickly and professionally. Every communication was friendly and helpful. The items I received are lovely, very pleased. I would use this company again.

Beautiful glasses, packaged really well too

It good have been packaged better than it was.

Ordering was straightforward and the item was very nice quality and stylish when it arrived. Shipping and delivery was a bit confusing - especially as we did not realise the item was coming from Europe and it took quite a long time. While there was tracking, it was hard to tell who had the item at any given time and at one stage it said it was ‘Returned’. When I contacted Southern Atelier at this point, they were extremely helpful and responsive. They provided updated tracking information and all went smoothly after that. The item was very well packaged.

Great products at affordable prices - quick delivery.

Lovely cushion covers
Worth the wait.

I ordered a shower caddy at a cost of £30.00 which was originally £50.00. The item arrived damaged and defective. I have been emailing this company since 3rd April to obtain a prepaid label and instructions to return as per their returns policy, but apart from offering me a small discount all emails have been ignored. I have telephoned but the phone is never answered.

The item is nothing like the description or picture either. You could buy better quality from B&M for £5.00.
Avoid this company.

Product not as advertised, after many e mails and sending photos to show my dissatisfaction, company is stalling and has not offered a return label for refund. Not impressed with poor customer service.April 2026

J’ai commandé une théière en verre, reçu 15 jours après, j’ai voulu la retourner car elle me paraissait trop fragile et arrivé trop tard , j’ai envoyé une dizaine de mails , pour recevoir
l’autorisation de retour, il marque bien aucun remboursement si vous n’avez pas un code de retour, aucune réponse!!!
Je suis donc obligé de garder la théière alors qu’elle ne me convient pas .
Je déconseille ce site .

Attempted to return order as measurements were inaccurate and they offered partial refund but then went silent when I insisted on a return for full refund. Currently looks like they are refusing to accept parcel which will then be returned to me, guessing that means I'll lose the postage cost as well.. nightmare!!

Same experience as other reviewers, partial order delivery followed by a blank in communications. I've emailed and called 5-10 times now with no response.

I'd also say that the shower shelves I did recieve barely matches the description. The picture of it shows a robust thick metal shelf though in reality its thin and flimsy.

Stay away.

Be warned. My order is still incomplete. I paid for expensive cutlery half of which still haven't arrived and they are now not even responding to my communication. Be warned.

Do not buy from this company. When half the item was received 20 days after the order was placed, half of the wine glasses were smashed, and the other 6 glasses we ordered at the same time have not shown up. Multiple calls, emails and messages were sent through their website, and no one ever responds. Dreadful company.

I’ve ordered table cloth and drinking glasses. Love both! Bar the part delivery took a bit of time I love what I’ve purchased.

Here is a concise, sharp negative review based on the legal version:

⸻

Avoid this company.
My item arrived damaged and defective due to dented, broken packaging, yet the company attempted to make me pay the return shipping costs. Under the Consumer Rights Act 2015, this is their legal responsibility, not the customer’s.

I made it clear I did not want a discount — the product was faulty on arrival and I am entitled to a full refund. Instead of resolving the issue, the company has been obstructive and unhelpful.

I have given them 7 days to comply with their legal obligations. If they do not, I will be escalating this through formal dispute channels and the small claims court.

Extremely disappointed and would not recommend.

Do not buy! Also agree that this is likely scam or fraudulent. Made to look like it's coming from Amsterdam. Package arrived from Beijing. Very poorly packaged. Not luxury at all. Item said to be aluminium but it's clearly plastic. Have requested return and refund so let's see what happens :/

Misleading returns policy. When needing to return you are offered a discount to keep the item citing high cost of returning to Asia as reason. Item purchased was described as luxury but was thin poor quality fabric. Do not buy!