The Swiss Colony Reviews 

I am so dissatisfied with Swiss Colony! I tried to make a payment three times online with it saying their system wasn’t working. So I called to make a payment by phone and they said their system wasn’t working. I was transferred to customer service & they charged me an additional $3 to make payment, which of course went through with me being charged $3 more. I closed my account & will never do business with them again!

Do not give this company your credit card information!! I just found out when you order something they automatically sign you up for this "PERKS PROGRAM" and then every month will be deducting money out of your account. This is extremely bad business !!!!

We ordered the vip steak package and it is absolutely delicious and was worth it.

Have purchased peti fours for years for family members. Every holidays I would recieve multiple catalogs. Each year, right on the cover, my full name, address and how much my credit had gone up. Never once, ever used. Purchased always with my debit card. I started receiving bills right after Christmas. All thief have to do it steel your mail, they have your full name, address, make a fake e mail and start spending. The account Swiss family made up for me without one signature or even my knowing. They do not give a shit who is spending it. They actually sent me the addresses of where the shit was sent. I feel there fine company is in on it. Please, if you recieve one of there catalogs, despose of it and cancel your account at once. Once I did this, I recieved a Montgomery Wards catalog with the same address as Swiss. Credit attached. This entire company is a scam. Must be owned by tRump. After over 20 years of purchase, I would NEVER recommending this fake company. My next move is my Attorney General and BBB.

If I could give no stars, I would. My daughter ordered us petit fours and on their website, it said "delivery by 2/14" but we did not receive them until 2/19 and they are stale. They will not issue a refund without the hassle of sending them back. Really bad service and just another money hungry corporation that doesn't stand behind their product or service principals.

I sent some gifts for my parents for Christmas and signed up for the credit to pay later. Thought everything was set. My parents received their gifts with no problem. Then it went down hill from there. Instead of taking money out of my account every month, Swiss Colony sent my parents a bill. Who wants the receiver to find out how much you paid for the gift and also receive a bill.
Needless to say, when mom called and told me this I was not happy. I had to call customer service which was a nightmare. They proceeded to send me back and forth for 45 minutes and was told the reason that I did not have money taken out in Jan was because they closed my account, what. I finally was able to reenroll in the credit program. Which they did in fact take out a portion of the bill, finally. But to top everything else, Swiss Colony put down the address for billing and shipping the same. Why would anyone do this?
And then I just received a voice mail that my parents received another bill. Which upsets me even more. Would not recommend buying from this company it is not worth the hassle, and my parents now think I was making them pay for their own gift.

Very distrustful. Was told they would work with me on an affordable payment arrangement and then backed out of the deal. I was a customer for over 10 years and they pull this stunt. Also when I ordered a specific item I received the wrong item entirely. So I returned the incorrect item just to find out that the item i ordered they discontinued it and no longer carry it, yet it was listed on their web page. I do not recommend this mail order company to anyone due to the company doesn't want to work with their customers.

I ordered some product in November. Today a $16.95 charge appeared on my Visa. The explanation was that I signed up for a perks program and it had a 30 day free trial. Once trail was over a 16.95 charge. First, I never signed up for perks, second they never sent me any emails to confirm or explain. Never sent communication advising free trail over. Just charge me and hope I don't notice. This is a scam and swiss colony should be ashamed for taking g advantage of senior citizens. Buyer beware.

I sent a gift to my daughter and they opened an account under her name and my daughter is getting billed for the order! I called to straighten it out and I’m told I have to submit a notarized letter saying I will take responsibility for her account! She never opened an account with them! I’m just going to pay this off as quickly as possible and never order from them again. Most of the products I’ve received are old and subpar.

for the Christmas holiday we ordered over $500 worth of goods to be sent to family members. 3 of the family members still have not received their gifts. Numerous contacts have been made to the company. At one point we were given a $30 discount and the items were to be remailed. they were never received to date. Never count on these folks. It helped put a damper on our holiday.

The quality was really poor for the price. The gifts showed up way late. And then my credit card was fraudulently used by someone there; a month after my real purchase, they made a Hulu purchase and signed me up for “Swiss Colony Perks.” I’m lucky my credit card company flagged it.

Did not recieve order on time for a Christmas present.
Then recieved notice of weather delay.
I called Swiss Colony and the lady told me it was out of their hands and to call Fed Ex.
Then I recieved a notice that my package was recieved by some guy named Emato.
I called my credit card company and disputed the charges (which they did).
Package miraculously showed up the next day without notice.
It was in total disarray and missing items.
I then began recieving letters from Swiss Colony threatening to report me to the credit bureau.
I contacted my credit card co. and they informed me that Swiss Colony had stopped responding to them.
Needless to say...I will no longer be ordering anything from this company again.
I advise everyone to avoid the head ache and incompetence of this company.
Try Hillshire Farms instead!

I ordered a basket for my son for Christmas. I will never order anything from them. They actually sent me something that I looked at but did not order. They gave me the order number and said they emailed it to me then later changed the facts to "we sent the order number via snail mail" Now they want me to pay for a nortorized letter to get the account out of my son's name and put it in my name

I order ever year and somehow they got me on a monthly charge of $16, which did nothing for me. When I finally figured out, 4 months later, that it wasn’t part of my Christmas order, I cancelled it. They wouldn't return the charges. I will never order from them again as I might click on the wrong thing and get charged again. My Christmas this year of over 300$ goes to a different company. So them getting 4 months from me is the last of my money they will see.

Crying because she didn't know she would receive a gift from anybody as beautiful as the gift she got from you guys. She said not even his husband could ever she think can come up with such a beautiful gift for her ever so when she found out its coming from me Chocolates flowers and a chair ..she cried so much because she was not expecting to receive flowers as she thought u only get flowers when your dead..she said in her lifetime she never gotten flowers not even from her husband so she cried when she found out its from her son

I ordered two gift baskets on Dec. 7th 2025 for relatives in Boston. Since I never received a text or Christmas card, I wondered what was wrong, but since I received an email confirmation and order number, I just thought they were mad at me or something. Finally on Jan 15th, I called, and they said the order was cancelled! I am furious! When I asked for a discount, they said NO. So I went to Hickory Farms and ordered them, at least they will get there a MONTH LATE! What kind of excuse will not sound lame? Thanks for nothing!!!!

I would give zero stars if I could. They are way overpriced for what you receive. They overcharge for S&H. The directions you receive in the box is misleading and they don’t specify if that’s for opened or unopened cheese and sausage. It was a BIG waste of my money. I called to discuss it and they proceeded to tell me it was my fault and the problem was on my end. They have lost my business.

I never received an email regarding delivery. The product was rotten by the time I got to it. I complained, they kindly resent it, but again, no email. The first time, they said they didn't have my email address. I made a point of giving it to them for the second delivery. But still no email. I'll never order from them again.

Delicious triple chocolate petite fours--the best! I love the brickle--hard to stop eating it!

DO NOT USE THIS COMPANY!! YOU'VE BEEN WARNED! RUINED MY PARENTS CHRISTMAS GIFT!!!