Country Door Reviews 

Company is a rip off, bought an 106.00 item in Dec. 2025. My balance almost a year later, 75.00.
They should be reported to BBB and run out of town

If there were negative stars I would give about ten. BUYER BEWARE. Do not purchase from this company. I just bought what looked like an attractive lamp from their catalog in the shape of an old telephone. The list price was $119.00. After shipping, tax and their tariff charge it was over $180. Well, I ordered it as a special gift. When it came it was broken. I called to return it but they will not give me a free shipping label. They expect me to pay the 40 dollars shipping fee and when it arrives I'm sure these dishonest people will say I broke it. On top of this, the lamp itself was the poorest made lamp I have ever seen, obviously made in some overseas sweat shop that does the cheapest possible work. No wonder it broke in shipping. But it looked great in their catalog. What has happened to this company? Years ago, they had good products and service. We had not ordered from them many years ago and assumed they were the same as they were. Absolutely wrong. I wish I had read the reviews.

I can't. I didn't know this would go through Google and I degoogled.

The only reason I ordered anything from this company is that I was given a gift certificate. I cannot believe in this day and age we have to wait 2 to 3 weeks for a delivery. They must be using a slow boat from China. Will never order from this company again. This is absurd.

I was sent an email that went to my spam never saw it. I was told that since I didn't respond that they automatically enrolled me to your special account and being charged $15.95 a month. ( why would I spend a
extra $190.00 a year ) The third person I spoke to said that would be taken care of. For the past five weeks I've been receiving a daily voice mail. You have nice products but you have lost a customer. I will never purchase from you again!!! The phone calls need to STOP. This is a SCAM and you know it.
Henry Parker #3104350541530

Listen and Listen to me good, Don't buy anything from this company. I ordered a few items and were defective from the manufacturer. I asked if I could return them. Their response was, you get a refund, less your shipping and processing fee. WTF, they want me to send defective items and want me to pay the shipping and processing fee. You have to be kidding. Stay away, you will thank me later.

ordered three wreaths from this company: a Valentine Wreath ($49.99), an Easter Wreath ($49.99), and a Eucalyptus Wreath ($39.99). My credit card was charged the full order amount of $198.39 when I placed the order.

The Easter and Eucalyptus wreaths were on backorder. When the Valentine Wreath shipped, I received a shipment invoice for $112.99. Since I was still waiting for the other two wreaths, I assumed the charges would balance out when the remaining items shipped.

Later, the Easter Wreath arrived with an invoice totaling approximately $63.58, including shipping and handling. After an even longer delay, the Eucalyptus Wreath shipped with an invoice for $43.59.

At that point, the total of all invoices exceeded the amount I had already paid for the original order. I contacted the company multiple times seeking an explanation for why I was being charged an additional $43.59. Their only response was to provide a breakdown of the charges and state that there was nothing they could do.

Because I believe I was being charged more than the agreed-upon order total, I refused to pay the additional invoice. The company refused to make any adjustment, and the matter has since negatively affected my credit.

This experience was extremely frustrating and disappointing. I will not order from this company again. I encourage other customers to carefully review their invoices and charges to ensure

Rude, arrogant, useless customer service, credit department worse, said need a down deposit, never have I had to do that, no explanation, never, ever order from them again

great products BUT beware, you are automatically enrolled in their Perks program at $16.99 per month!!!

I ordered from there catalog and they cashed my check that I sent for the item I ordered I never received my order I called and asked about my order they said it was no longer available so why did they cash my check? They said it will be a month before I’m reimbursed I will never order anything from them again.

I attempted to purchase a bedspread from this company a few weeks ago, and learned that they would not be delivering it until July. I cancelled the order, and they offered me a free trial for their "perks" at a cost of $16.95/month. I'm not paying for "perks" at my expense. There are plenty of other places to purchase things without them charging me for a coupon. Just avoid them.

I have never had a country door account. I get a letter in the mail saying that they are going to close my credit account, account number listed on the letter, if I don't buy something soon. I immediately think someone has opened an account in my name and I take time out of my busy day to call them to clear this up and close the fraudulant account. Guess what? There is no account, it is just their sleazy, predatory, borderline illegal marketing campaign to get people to buy something. They said there is no account, but if I ever want to buy something, they have that account ready for me. Big F Big U to country door. How many people panicked when they received this letter and had the same thoughts I did about having my identity stolen?

A "subscription " is automatically charged on an account without the customer ordering it. when calling customer service i was told when you go online you subscribe? Excuse me?? i dont think so.
This is a scam to add charges..

My Mom ordered a quilt and pillow shams from their catalogs. The quilt was backordered for six weeks.... understandable....it could wait. In the meantime, she received the pillow shams and realizes there was a giant bird in the floral print. Whoever does the photography for the catalog knows what they are doing! They made sure to take the picture of this item at an angel where you do not notice the bird!!! Anyway, she receives the shams and hates them. She contacted Country Door who told her that it was too late to cancel the order for the quilt because it was on the way. They apparently tried to tell her how to return it the items but somehow in the communication, she thought they were going to mail return forms. A week later, she asks me to call. After trying to speak to a customer service representative, I realized that they lack the skills to provide actual customer service and didn't really understand the problem. They ASSUMED that she was asking for a free shipping return label which is NOT what she was asking for. My Mom is not tech savvy and does not do email....she still does things the "old fashion" way. I box up the return, paid $38 to mail the box and made sure to keep up with the tracking number. It took from March 11 to the 23rd for the item to get back to Country Door. I called them today (25th) and they told me they had not received the item. I asked a for a manager because I wanted to know how much longer it would take for the box to move their warehouse to be processed for the return. After about ten minutes of blowing smoke up my butt and making up excuses and telling me "it is a process"....I told him it sounded like he needed to get off of his butt and go down to the warehouse to see what was taking so long to process customer returns! I am a retail sales manager at a large department store chain. I know how long this "process" takes! You have a person who receives the package, opens it up, scans and completes the return and then you put it back in the restocking area to go back out on the shelf. I simply wanted to know if this was a two day process, three day process, etc. His answer was "it varies". Terrible customer service!!!! Needless to say, I will disown my Mom if she ever orders from Country Door again!!!!!

I placed my first and last order in November which was a pre lit flocked Christmas tree that I returned ( nothing like the picture). This month I happened to check my checking account transactions and saw where $16.95 was taken from my account twice and called to find out why, one was my last payment and the other was for perks Membership which I knew nothing about and that had been coming out of my checking account right along with my monthly payment a total of $50.85. They had been telling me it was returned to my checking account but it wasn't. I have been going back and forth with them and finally today I spoke with someone in the credit department and they said I had a credit of$49.65 in my account and I asked that it be returned to my checking account but my options was either a check mailed to me from Country Door or a Master Card which takes 30 days. I told them my account had a zero balance and I would not be using it and to close it. You have people working for your company doing dishonest things and being deceptive about your account

I paid this company completely off on time never missed a payment. They tell me I have like $900 in credit but yet they won another down payment. What a rip off I would never do business with this company. This is what gives companies a bad name you guys should be ashamed of yourself disgusting.

I was charge a subscription when I order one item. I was billed 16 a month and I told them I did not order the subscription, and they continue to bill me. I called twice and the C/S Reps assured me the subscription was cancel, low an behold I receive to calls from a collection dept that i was pass due I call and got the run around and the last person was very rude and told me I should of cancel in November and I owe this money. He had to transfer me to another dept. to pay, and I got an auto person, no one should order anything from this con artist company and they need to be shut down.

CON ARTISTS!!! We got a letter claiming we had to use our Country Door Credit Account or it will be closed.
The punch line? WE DON'T HAVE A COUNTRY DOOR CREDIT ACCOUNT.
So they're just making stuff up to hook us into their crummy products, insane shipping fees, horrid customer service, and hard credit checks. Why aren't these clowns in prison?

Half my order was missing and when I called to fix the order I was told it was my fault and to get my order corrected I was told I would have to pay shipping and surcharges again from a very disappointed customer in wilkesboro I will definitely not buy anything else

Zero stars if i could. I ordered two cabinets that required assembly. Im handy, It was impossible. 22 pieces and i got 4 together and it all fell apart. No bolts or screws, just loose pegs and some crazy plastic switch fastener that spun and pulled out, came undone. I bought metal brackets, drilled holes, glued the pegs, taped the fasteners in place. And worked on it for 3 days. i could not assemble more than 4 pieces without collapse. It s not wood, some pressed composite, nothing will hold it together, panels are warped, dont aline. Customer service refused to refund me for the second unopened cabinet, expecting me to pay return shipping, fed ex for a 74 pound package. Country Door sells cheap made in China junky inferior products and they know it, hence the poor return policy. Yes 50 apologies but No satisfaction. Im out the additional ( large item, non refundable) shipping, return shipping, handling(?) cost of additional hardware, many hours of work and frustration and the complete cost to return the second unopened cabinet.They may be ok for a rug or seasonal trinket, but do not purchase anything large and expensive. They dont test or stand behind their products and have lost me as a customer!