Country Door Reviews 

This is truly the worst company I have dealt with. They charge for services AFTER you’ve cancelled your membership. AND they keep billing and texting!!!!

Well I have been a customer with Country Door since 2004. I have purchased hundreds of dollars worth of merchandise. I haven’t purchased within the past 2 years because I haven’t had the need. Recently I have been looking to buy a new bedspread & curtains because we just moved to a new house & I want to make my bedroom look awesome. I probably have bought approximately 10 bedspreads within the past few years; I’m Bedspread Freak!!
However, yesterday I purchased a bedspread and curtains and the total was around $200.00. A few hours later I received my order details via email (as usual). I was appalled when I saw the actual bill! My $200.00 order was almost $300.00. Due to shipping, taxes, and a TARIFF SURCHARGE!! I’m hoping these absorbent fees will be investigated by the Attorney General or the National Banking Corporation!! These gauging
charges must be illegal. I have never paid almost $40.00 shipping for a bedspread & pair of curtains which have been packed airtight with practically no weight!! I’m not gonna stop here; I’m going to continue to make my voice heard. This impractical way to conduct business is totally unacceptable!

Not sure this is a legit business. Called them and sadly I recoded about 50 “I’m sorry” comments. Thru are most interested in filling out their complete database with all your information before providing any help. Do NOT buy from this company.

HORRIBLE unresponsive customer service. I'd give them 0 if that was an option. An account was fraudulently opened in my wife's name and CD is sending us a bill for items we didn't order. We have called 4 times and spent over two hours on hold or being transferred to people who don't care and can't do anything to resolve the issue. We simply want to get charges removed and the account closed. This is still pending and today we received a letter from them demanding a notarized form to close the account. No mention of our time and expense for resolution. Needless to say, we do not recommend this company or any of their affiliates. You can tell a lot about a company and their character when something goes wrong.

I ordered slippers on December 8th.
To be delivered by December 12
They’ve been sitting in a warehouse
About 2 hours from me!! For over 10 days
I can get my ABSOLUTELY NO HELP NO PHONE NUMBER NOTHING.
FED EX ALSO REFUSES TO TAKE RESPONSIBILITY. YET COUNTRY DOOR SEEMS TO KNOW EXACTLY WHERE I AM TO SEND ME A BILL AND REPORT MY NONEXISTENT MERCHANDISE TO THE CREDIT BUREAU. THEY AND FED EX ABSOLUTELY SUCK.

Do not shop here. I sent Christmas presents to relatives address under my account and they made an account for her and sent here the bill. Once you get someone on the telephone after an hour wait, they tell you that you have to pay for a notary saying you will pay it under your account. How can you just use someone else's name and give them an account? Fraud.....

I have been receiving Country Door catalogs for years in my mail. I have always enjoyed looking through the decor and decorating ideas that they have. So this Christmas I decided to make a purchase. Only to find out, that the credit account stated in the magazine is not really a credit line. Although I have good credit they turned down my order. What a shame, if I had known they were going to do that to me I would have either used my own credit card or bought it somewhere else. It's a disappointment it was a pretty stained Glass lamp with Cardinals. I guess I'll just take my business and my good money somewhere else. I talked to the credit department and they gave me the same spiel that the CSR did. So what a let down I have loved looking at those catalogs over the years. Please use caution before ordering anything from this company. Happy New Year

Katya joy is a party INMY catalog. That's the same company sister company. They also mail you a refund checks, didn't use a method of payment, I request all you nice folks that you want to buy stuff off of them because prices look good. Actually, it's better going into Walmart without having a hassle by these companies, they tell you. Well, we try to send it back to method of payment, but they never try to send it back to Mesa payment, they just lied to you and tell you they do and then they said we had to refund you a check back people. Stop dealing with country door and GIN. EY Jenny's catalog the full s*** they tell you that your package is processing when you're trying to cancel it and it's not, it's like 21 to 24 hours for processing time, they lie to you on the telephone, people wake up, go back to Walmart. They will send you a refund check, but you need your money before Christmas. Yeah, it takes forever to get a refund check from country door or Jenny's G that's GIN NEY Jenny's catalog people. Listen to the community and a reviews.I would not shop to none of these companies.They'll review 1.5, the garbage, my name's Alvin Webb.I'm happy to let you people know that they will not send you money back to method of payment.They will mail you a refund, check it because they full at that b*******I will never order with them.Companies ever again because you're liars

$24 was added to my receipt after I authorized a charge. I tried to cancel the order but of course that was not possible.

Got a holiday shower curtain no holes to hang it..offered a refund don't want a refund want a holiday curtain I can hang..terrible quality control

Called customer service to request a return label only to be informed that "they do not give customers return labels". Blah, blah, blah, later the CSR tells me that they are not responsible if I ordered the wrong size! (Ordered a hat first time a "hat" didn't fit correctly). I then ask to speak with a Supervisor or Manager in which I am told that they, the supervisor/manager would only tell me the same thing she just did. I asked "what kind of company does not give you a return label? Never doing business with them ever again and I am contacting the BBB next.

I ordered a sheet set in Queen size, I paid [ they said $30 ] but was over $40,for s/h. They sent a Full sheet set.
I called for a return label no choice of # for return help. So pushed # for billing. She kept putting me on dead hold forever just to transfer my phone call.??Then she hung up on me. They did twice...So when I finally get to talk to someone I couldn't understand, I left hanging up not sure if I'm getting a return label or is she exchanging it as she stated or did she not understand I want a return label. I will not order n pay such ridiculous s/h charges with deaf n dumb employees here ever again. Good buy country door.
Your stuff is expensive, poorly made, not anything to talk about anything good, nothing but horrible customer service.

Country Door has gone way down hill in their Customer Service. I received a small heater I purchased online about 3 weeks ago yesterday and it was not as described so asked for a free return label and to credit my account and was told that Country Door no longer offers free returns that the customer has to pay for the return. That is not acceptable so I will be closing my account with them which I have had for probably over 15 yrs... they also charge tariff fees... this company sucks!

Worst experience. I was given a gift certificate. Country Door couldn’t figure out how to apply it to my order. Finally got that straightened out with multiple phone calls. Then they cancelled my order so I had to try and reorder the items. They couldn’t figure out how to apply the credit. I finally gave up so they basically stole $200

Never order anything from them. First they doubled ordered my order I had to cancel one. They also never delivered after waiting for 11 days I gave up and canceled my order. They are what the reviews say. Never trust them!!

I bought a Maggie Puff quilt. Followed the instructions to get the squares more puffed. Took the pillow shams out of the dryer and they were King size and they came out so much smaller I don't think I can get a standard pillow in them. Talked to Country door and they were no help on replacing them after I talked to my dry cleaners and they said it sounded like a manufacturing defect so I am out pillow shams that I paid 237.33 for a quilt that I am either out the money or pay to have them replaced.

Do not trust this company. Stuff like absurd markups on rustoleum average paint tells you what you need to know.

Wish I had read the reviews before I ordered and put out all my info. Ordered
A beautiful bedspread and curtain. Was held at fed ex facility for 9 days called to ask about it told could not do anything til 10 days call back tomorrow called back told me 14 days. Asked to talk to supervisor sent to another representative asked why and would not let me talk to one till I explained why after I already spoke to 1 st person . Called back talked to another representative told brief of what happened and told him I want canceled was told before when asking for hard copy they could only do email. This rep told me they don’t do email. Maybe hard copy . Stay away… beware

I made an extra payment on my account. And its been a nightmare. I owe nothing on my account until the end of next month. In fact it shows I owe nothing , and I have a zero balance but yet they keep calling me at all hours several times a day asking for a payment. I have talked to them everyday for a week and they cant speak English, when I try to talk to a supervisor they too dont help. This is a nightmare. Don't ever use this company. You will regret it !

Horrible they slip in a member ship fee o 16.95 a month trying to get money from people who order threw this company i say don't buy read everything before buying it