Think Renewable Reviews 

We had an amazing salesman called Mark Metzger. This young man was so helpful and explained everything to us in every detail, he was very dedicated to his job and was very professional and made our solar journey very easy. We would highly recommend him for employee of the month . He definitely knew his stuff and put our mind at ease .

walked me through every step of the process, Mark and the rest of the team were always on hand to answer any questions I had and explained everything really well. I always felt supported and now I am saving lots on money on my power bill so very happy with the outcome, could not recommend enough!

My husband and I were both very pleased with our entire experience with Think Renewable. The process from start to finish was well supported and we were guided through it clearly. All the staff who we interacted with were easily contactable, friendly, knowledgeable and willing to help. We would both highly recommend Think Renewable and a special thanks to Mark as our main contact throughout our solar upgrade experience. Cheers !!

Excellent customer service from Edward at point of contact to all of the professional and personable installation team

My husband & I had a wonderful experience with Alex Harrison helping us to organise our battery for our solar system! He is well worth talking too!

We were promised gold-star treatment, one-on-one support and personalised service from Edward the salesperson. But the minute we paid the deposit Think Renewable lost interest.

We had 9 visits over a period of 7 weeks and dealt with 6 different people for this one job of installing solar and battery. We had to navigate everything and everyone ourselves. Think Renewable were absent from the start.

On the first day, Chris, the assessor arrived 4 hours late and Think Renewable’s contact, Maxine, said he had a prior appointment to our 7am booking (which Chris debunked). From then on it was a mess. It took 3 months to install, with excuses from Think Renewable all the way. We had to do all the facilitation and coordination of the installers ourselves. Eventually we had them all on speed-dial, whenever there was a fault in the equipment, which happened on numerous occasions. When we made a formal complaint according to their guidelines, we were given the Team Lead Manager, Harpreet, who was even worse than Maxine. She offered us $250 in compensation and continued to evade our questions when the battery was faulty. When the installers did not pitch for the installation of a new battery, Harpreet was uncontactable and then emailed an excuse that the installers didn’t let her know in time. We were then told that we would get an upgrade from Sofar to RedX as compensation – why didn’t we get the better battery in the first place? No-one explained the app to us, or gave us a rundown on how the system works. We had to figure it all our ourselves after having to coordinate the installers ourselves. And we still have no idea how to add it to our computer – we have had no aftersales service.

Think Renewable just want your money. They’re not interested in the rest.

Think Renewable were fantastic right from the start, the salesman was knowledgeable and upfront with all costs , very clear and precise explanation of the process regarding installation , the installer’s were polite and cleaned up after the job was completed , fantastic honest service. Highly recommend.

I am pleased to have used this company to install solar panels at my home. Right from the start I have been kept informed and had my concerns addressed promptly and with great patience. As a senior member in the community I don't have the skills and knowledge of modern technology but Ollie has listened and helped me immensely. More recently head office staff have reinforced that support. I thank you all

My wife ordered a quote. Never going to happen. But Pat came and when we mentioned my wife’s CPAP machine was mentioned he said that we could get a battery - at a very good price. No dying in the night because of a blackout.

We get them about once a year.

Well we got the battery, inverter and solar cells. Really quite pretty. Yeah I wouldn’t believe it either but it’s so.

And we’ve been waiting, fully installed but unable to turn it on, because we don’t have a “smart” meter.

A fortnight now and the only person giving us any information is Pat.

Think renewable will definitely get it done at a good price.

Five stars from me. Zero stars to our electricity provider.

The guys that installed the system were on time even with rain threating, they worked fast to get it done before it did rain! they had to stop a few times because of rain but they were great making sure that the roof was not affected from water where they were working. The System looks great, and the guys left no mess whatso ever, very neat and tidy! We were impressed

1st June - Well from the beginning the Sales rep seemed knowledgeable and informed, we agreed and purchased the product sold with originally 31 panels with 12.86kw. When the installer arrived without prior notice we were advised that they could only fit 19 on the roof space, we then offered our awning area that is not ideal but would give us the panels required, these are laying dead flat, which is a concern also but advised it will not affect the productivity. Then the inverter sent we needed to loose another panel, and they also had to cover the stink holes.
Again there was no communication about when they would be back an often turned up unannounced.
Received minimal compensation for loosing the 1 panel and the constantly having to return to fix things. They also did a very poor job on the installation when we had to fix the outside eaves where the wiring had been fitted., then the WiFi would not connect even through the Sales rep checked all this out knowing where our Hub was. We refused to purchase an extender which the company did do finally.
Overall - Sales rep needs to know the product better.
Installers need to turn up when they say not hours early and if late communicate.
We have had NO further contact after installation that was promised by the sales rep - about getting the best energy company once we have solar, the buy back to the grid which we ARE NOT PRODUCING as promised..
Think there are much better companies out there that deliver on the promise sold.
We have also not had any after service or follow up, which is not surprising as the process was such a stuff up.

Ties Homveld the design consultant who did the free at-home energy assessment was excellent in explaining everything about the whole process to go solar and was very knowledgeable in reassuring me about any concerns I had which was what was stopping me to go solar previously. Going through Think Renewable was a stress free experience to go solar where the team did all the applications/paper work and was very good in keeping me updated all the way throughout the whole process.

After spending countless hours comparing quotes from various solar companies and receiving complex advice on a subject I had no prior experience with, the time came to choose the right company. Making this decision was surprisingly easy as Think Renewable stood out for multiple reasons. Unlike other companies, they didn't pressure us and patiently addressed all our questions, instilling confidence in our choice. The installation team, led by Josh, was truly fantastic. When we encountered a minor issue with damaged roof tiles, they promptly resolved it by purchasing and fitting new tiles as part of their excellent service. Thanks to Think Renewable's professionalism and organization, our nervousness about getting solar power was put at ease. Without hesitation, we highly recommend them to anyone in need of solar solutions!

We had a great experience with Think Renewable from our initial meeting with design consultant Alex Harrison, who we found extremely informative & personable through to the instillation team who arrived on time & were very efficient. I would not hesitate to recommend this company in the future.

Your salesman was pushy and tried the sales pitch that really annoyed me. Even after I told him I was busy working. I had to Google his company patch later to find out what the heck he wanted, I have solar and batteries and simply not interested! When asked what he wanted he reiterated the old sales pitch. Somewhat arrogant and offhand.

Very professional with great communication and transparency.

Only downside was the communication of when the Solar panels were to be installed. Said 8:30 and the rocked up at 13:30z

We were more than impressed with the whole experience from Think Renewable! From the moment we had Edward the representative for Think Renewable, knock on our door to a consultation with Ties explaining in detail about how solar is going to work and benefit us, to the team that came to install the solar panels the whole experience was seamless! I can highly recommend them.

The whole process went very smoothly. From the time we had our presentation by Alex, to the installation by the boys and discussions afterwards with the ladies in the office. Installation was completed in a day. We are half way through our bill period and now look forward to what the actual savings will be. It's also nice to think we are lowering our carbon footprint. Highly recommend Think Renewable to anyone contemplating Solar Panel Installation.

first contact from Alex brilliant very helpful and understanding to questions.
was Told certain trusted installer was coming on install day was totally different company this made me very nervous. overall, the system is working, however as i already had a system i was told very confidently the 2nd system would wipe any bill and generate some credit unfortunately this Did not happen so now, I'm financially worse off due paying for an expensive system and a power bill.
most annoying part Alex was told he could provide a monitor to watch my usages very closely the one provided was not anything close to and can't be used once solar shuts down useless.
as for Communcation in office after install to concerns or problems told will get back to you and never did.

this could have been a great experience if we got what was offered.

We had a great experience with George & Ollie, setting up the meeting was easy and our experience with Ollie the design consultant was very informative and we felt no pressure just great information for home owners. Really friendly and helpful and good communication! Thanks so much for a great experience, we look forward to getting our solar installed very soon.