Willow Reviews 216

All very simple and dignified by this company.
We would contact them again without hesitation if needed.

It was very easy and clear to follow the site. Response was quick. You then liaised with the funeral home to make sure my choice was suitable for my needs and the coffin was delivered the next day. Thank you for making a very hard time easier . I would recommend you to friends and family

Casket was with the Funeral Director the day after I ordered it. They commented that it was very good quality. It was less expensive than their original quote. Everybody at the funeral loved the Willow casket. It fulfilled my ambition to give my wife the send off she deserved. Great service

Very happy with the quality of the coffin we received and the timing of delivery. Web ordering process was easy and straightforward

Great website easy to use and understand.Arrived on day agreed, checked all was as expected.
Very well made with real rope handles.If it was any other business I would say that I would certainly use again, but I hope I do not need to.
Very professional service.

I wanted a casket that matched the coffin i brought from them and i was pointed in the right direction. When it arrived i wasn't disappointed. Very quick in delivery as well

Helpful, informative & very responsive when something changed with our order

It was easy to make the order and when it arrived at the funeral director’s - on time - but without a pillow. When I had contacted the coffin company I was told by Derrick that a cushion is not supplied with their cushions. However the funeral director needed to produce one. The coffin is very nice, well made and with a rounded shape. Reasonably priced too. I would recommend this company to anyone who might need to buy a coffin tho be aware no cushion is supplied.

Excellent service. Lovely coffin. Very reasonable price. Thank you.

Really great service, delivered really speedily. We ordered the English Willow Wicker Coffin to know that the materials were UK sourced to be suitable for the green burial site we were using. Having ordered, ThinkWillow confirmed the details with the funeral directors and had it delivered in under 48 hours. Despite being wicker, the coffin was really strong and well made. The cotton liner was really sturdy.

I have already highly recommended think willow.com, the service was so easy to use, the delivery was speedy (straight to the funeral directors) and the coffins are made beautifully and so strong, my husband sadly passed away at the age of just 34 never in a million years did I think we’d be choosing his casket at such a young age, he was eco friendly and originally wanted the cardboard casket but when we came across the banana casket ebony we knew it was the perfect one for him. I had so many compliments on the day of the funeral of how beautiful his casket was, thank you to Derrick at think willow for your excellent service I have and will continue to recommend you

100% recommended. Willow were great from start to finish. The service was great and the coffin was elegant and high quality. Thanks very much.

Very nice people to talk to. Willow coffin was much better than the hard wooden type. Delivered directly to funeral directors. Never bought a coffin online before and didn’t know before.
Would use again

Quality product, great communication, speedy delivery, highly recommended.

Quality product, great communication, quick delivery, all good. Recommended.

From ordering, to delivery and quality of the Willow Coffin has been brilliant and the customer service perfect. Highly recommend this company who made a difficult time easier.

Wrong casket sent to funeral directors; however fortunately the one I ordered was sent promptly. Last time I knew the wrong one they had delivered was still awaiting pickup.

I found doing it myself a little stressful to do it online as opposed to talking it through with someone even though there was support there if I needed it. If a payment could have been done over the phone it would been a little easier for me. Saying that Think Willow were amazing they were efficient and reliable. We chose a beautiful bamboo coffin and this was delivered directly to the funeral directors. Everyone said how beautiful the coffin was. Just perfect. We would definitely use think willow again.